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Caution required as infrastructure sharing deals

In the current economy, proven benefits and technological advances are underpinning the rise of shared infrastructure models across business sectors...

By Harriet Beamish 4 Mar 2015 07:49

Microsoft has finally listened: Windows 10 is here

If you are like me and adapt to change easily you will love this post. If not, you will have to broaden your horizons and adapt as technology is constantly changing...

By Sufyan Mkwanda 3 Mar 2015 15:17

Mobile apps help government connect with citizens, enhance service delivery

Smart cities are fast becoming a reality across the globe, driven by the interconnectedness of devices that communicate and provide information that leads to intelligent automation, decision and actions...

By Lionel Moyal 3 Mar 2015 08:52

Zendesk is our secret for customer service, says Connection Telecom

Hosted PBX provider Connection Telecom has revealed the secret of a supreme customer service experience. The company uses Zendesk, a popular cloud-based incident management application, which integrates feeds from multiple customer communications channels...

3 Mar 2015 06:44

Oracle Innovation Day - Book your free ticket now

Don't miss the opportunity to be one of the executives at this free event!..

Issued by 4 Dimensions Advertising 2 Mar 2015 10:30

Load shedding gives more reasons to move to the cloud

Electricity supply disruption looks set to become a permanent feature of the South African business landscape...

2 Mar 2015 12:18

Taking a realistic approach to the cloud

The IT industry's love affair with cloud-based architecture continues unabated...

By Peter Reid 2 Mar 2015 10:13

Findings of Gemalto's investigations into the alleged hacking of SIM card encryption

Following the release of a report by a news website in February 2015, Gemalto has conducted an investigation...

2 Mar 2015 13:21

Software piracy will cost your business

African governments are cracking down on software piracy through strong laws to safeguard intellectual property...

2 Mar 2015 12:52

Are SMEs maturing in their use of IT?

Key questions in SME Survey 2015 are, 'how well are SMEs coping with technology and what mechanisms are they using?'...

28 Feb 2015 08:17

On premises vs the cloud - What to consider before migrating contact centres

The cloud is currently one of the biggest buzzwords, or some may say 'IT jargon', in the IT space, and is also the topic of many business discussions around the contact centre environment...

By Sufyan Mkwanda 27 Feb 2015 07:07

The Internet of Things can facilitate connected business transformation

Technology is becoming increasingly sophisticated and the world is more connected than ever before. The way we shop, work, play and interact has become intrinsically linked with this connected technology...

By Shailendra Singh and Siby Abraham 27 Feb 2015 12:23

South Africa's Budget 2015: the full text

Read the full text of South African Finance Minister Nhlanhla Nene's inaugural national Budget speech, the fifth in the country's democratic Parliament, delivered on 25 February 2015...

26 Feb 2015 07:59

This will be the year of customer obsession

Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to a recent Interactive Intelligence panel discussion...

26 Feb 2015 10:04

Are machines the contact centre agents of the future?

Artificial Intelligence is not yet a reality, but very smart computers are...

By Jed Hewson 26 Feb 2015 10:12

Bringing IT closer to business strategy

The world in which businesses operate is shrinking daily...

By Dominic Riordan 25 Feb 2015 15:18

The shifting role of the CIO

The role of the chief information officer (CIO) has evolved over the past few years, with CIOs no longer just the decision makers for IT systems...

25 Feb 2015 16:33

Wipro invests in skills development, job creation in SA

Wipro Ltd, a global information technology, consulting and business process services company, recently announced an investment of R3.8 million towards skills development and job creation in South Africa...

24 Feb 2015 06:56

Why small businesses don't have to spend big on IT

Small business owners no longer need to see IT as a grudge purchase, says Brian Timperley from Cloudware Technologies...

By Brian Timperley, Issued by CloudGate 24 Feb 2015 10:05

Is 2015 the year for agile adoption or failure?

This year may be the year that the pendulum swings towards more rapid adoption, or a large agile failure...

23 Feb 2015 11:57

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