The latest Ask Afrika Orange Index provides customer service trends, insights and thought leadership based on 13 years of data, across 32 industries and 155 companies, with representative companies as well as the government sector.
4 Mar 2015 08:05
The Department of Trade & Industry (DTI) plays a critical role in the promotion of economic development and meaningful participation in the global economic and trade environment.
Issued by Retail World 3 Mar 2015 10:19
When considering buying coding and labelling machinery for an efficient production line, it goes without saying that a 'penny wise and pound foolish' approach will simply not suffice. The fact of the matter is that, sometimes, these miscalculated decisions can lead to serious financial repercussions for the business.
Issued by Pyrotec 2 Mar 2015 12:10
Fifteen months after the Protection of Personal Information Act (POPI) was signed in Parliament (November 2013), there is still no official indication of when it will be fully enforced or even if any progress has been made in appointing an Information Regulator. In his State of the Nation address on 12 February, President Zuma did not even mention this business-changing Act, which was so heavily in the spotlight in 2013.
"... Me and the beach, me and my food, me and my shoes, me and my boyfriend, me and Li taking lots of selfies."
By Jessica Taylor 2 Mar 2015 08:00
PARIS, FRANCE / JOHANNESBURG-CAPE TOWN, SA: Publicis Groupe has announced today the acquisition of the South Africa-based company Epic Communications, one of SA's leading independent integrated strategic communications agencies...
26 Feb 2015 13:15
Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to a recent Interactive Intelligence panel discussion.
26 Feb 2015 10:04
There's no denying the value offered by customer loyalty programmes, but what does it take to get it right? Lauren Barbour, lead consultant for customer strategy at Principa, explains...
By Leigh Andrews 26 Feb 2015 08:00
E-commerce in South Africa is enjoying explosive growth, with the total internet shopping spend in 2014 estimated to be near the R6bn mark, increasing exponentially over the last decade from R688m in 2006. However e-commerce in South Africa is still in its infancy compared to the rest of the world, especially when it comes to B2B e-commerce.
Colleen Backström, MD of Kaleidoscope response marketing, shares several simple ways to improve the success of your email marketing, no matter what industry you're targeting...
By Leigh Andrews 25 Feb 2015 08:00
The annual Design Indaba Expo is South Africa's showcase of high-end African design, exhibiting the wares of all the design sectors under one roof.
23 Feb 2015 10:09
If we think back 10 to 15 years ago, we could not have imagined shopping online or the increasing importance of online retail in today's society. Now, we can shop for almost anything from our personal computers, smartphones and tablets; from anywhere in the country and have it delivered to our doorstep. According to an e-commerce report issued by Effective Measure / IAB South Africa during February 2014, roughly 23% of online shoppers in South Africa buy using their tablets and another 23% purchase using their smartphones.
By Neil Watson 2 Dec 2014 15:11
"A satisfied customer is the best business strategy of all." These words, by the acclaimed business author, speaker and former management professor, Dr. Michael LeBoeuf, mean that by ensuring that your customers are happy the first time they conduct business with you, you will make sure that they return to your company or use your service again; even referring their friends and relatives and thereby providing your business with invaluable amounts of advertising - for free.
By Louise Robinson 2 May 2014 13:53