AJ Hartenberg
IT as energy - changing the outsource vs insource debate

IT as energy - changing the outsource vs insource debate
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[AJ Hartenberg] Information technology (IT) as energy is not a new concept but has been spoken about in the 90s and the early 2000's. It is the analogy were IT services can be regarded in a similar light to energy...

Posted 17 days ago | Like
Lauren Hartzenberg
#YouthMonth: iFixing the quick-throwaway culture

#YouthMonth: iFixing the quick-throwaway culture[Lauren Hartzenberg] Do SA consumers have an always-upgrading, quick-throwaway culture when it comes to electronic devices? Or is it just that there hasn't been enough reliable service providers around to repair one's precious gadgets?...

Posted 24 days ago | Like
Jed Hewson
Are you managing the people or the tech?

Are you managing the people or the tech?
©Luca Bertolli via [[www.123RF.com 123RF]]
[Jed Hewson] Technology, when implemented effectively in a contact centre, is a powerful tool. But, what is often overlooked is that call centres are about the people first, and the technology is simply...

Posted 1 month ago | Like (1)
Neil Cameron
Staying on top of trends in the security industry in 2016

Staying on top of trends in the security industry in 2016
©Andriy Popov via [[www.123RF.com 123RF]]
[Neil Cameron] As 2016 rolls on, a number of factors and trends will gain traction in the security sector, shaping the progression of the security sector. These include increased demand...

Posted 2 months ago | Like
Mark Geschke
Use a Facebook chatbot to transform customer experience

Use a Facebook chatbot to transform customer experience[Mark Geschke] At their F8 Developers Conference this year, Facebook revealed an ambitious 10-year vision which sees them connecting the world, leveraging artificial intelligence...

Posted 2 months ago | Like
Boris Dzhingarov
VPS hosting advantages for startup owners - Monetary Library

VPS hosting advantages for startup owners[Boris Dzhingarov] Virtual private server hosting packages are normally not considered by startup owners because of the belief that prices are way too high. This is completely incorrect...

Posted 2 months ago | Like
Wimpie van Rensburg
A new approach to branch IT

A new approach to branch IT
©mishoo via [[www.123RF.com 123RF]]
[Wimpie van Rensburg] The lifeblood of many companies today depends on branch offices. Whether these are remote sites, retail outlets or manufacturing plants, they must be agile and able to quickly respond...

Posted 3 months ago | Like
Jed Hewson
Omni-channel call centre dos and don'ts

Omni-channel call centre dos and don'ts
©Tyler Olson via [[www.123RF.com 123RF]]
[Jed Hewson] With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels, other than a simple voice call...

Posted 3 months ago | Like
Saurabh Kumar
Outsourcing vs insourcing: trust innovation to the experts

Outsourcing vs insourcing: trust innovation to the experts
©Marcin Balcerzak via [[www.123RF.com 123RF]]
[Saurabh Kumar] While the topic of outsourcing versus insourcing has been the fuel for much debate, it's time to recognise both methods of IT service provisioning for what they really are...

Posted 4 months ago | Like
George Golding
Dangers of rental and long-term contracts

Dangers of rental and long-term contracts
©dotshock via [[www.123RF.com 123RF]]
[George Golding] Whilst companies have no option but to embrace technology, to take advantage of the efficiencies and cost savings it has to offer, they need to avoid long-term contracts...

Posted 4 months ago | Like
Boris Dzhingarov
The benefits of hiring a telephone answering service - Monetary Library

Boris Dzhingarov[Boris Dzhingarov] A customer service department can be an expensive venture that takes time. A faster solution would be to hire a telephone answering service to handle your inbound calls...

Posted 5 months ago | Like
Gary Allemann
Using GIS to enhance the customer experience

Using GIS to enhance the customer experience[Gary Allemann] Today's economy is highly challenging for the majority of businesses, from retailers to service providers and everyone between...

Posted 9 months ago | Like
Saurabh Kumar
Adopt the right outsourcing strategy

Adopt the right outsourcing strategy[Saurabh Kumar] Chief Information Officers are under enormous pressure to align IT with business strategy in the face of rapidly evolving and changing technology...

Posted 10 months ago | Like
Mark Chertkow
Intelligent solutions to improve security and underpin smarter, safer cities

Intelligent solutions to improve security and underpin smarter, safer cities[Mark Chertkow] The smart city concept is gaining traction across the globe as intelligent, connected technologies grow in number and sophistication...

Posted 11 months ago | Like
Paul Divall
Smart retail spaces make smart business sense

Smart retail spaces make smart business sense[Paul Divall] Intelligent technologies have become increasingly common, both within the business and consumer space. Utilising such 'smart' technologies results in...

Posted 11 months ago | Like
Jonas Thulin
Betting the farm on untested tech

Betting the farm on untested tech[Jonas Thulin] While a plethora of new payment solutions are coming to market, businesses should be cautious about moving to new solutions just for the sake of it...

Posted 1 year ago | Like
Brendon Williamson
Improve cash flow with easy online billing

Improve cash flow with easy online billing[Brendon Williamson] Electronic invoicing can now allow even the smallest of companies to take payments online - without needing e-commerce capability on their websites...

Posted 1 year ago | Like
Neal Bricker
How on-site communications networks can impact your company

How on-site communications networks can impact your company[Neal Bricker] The importance of an internal communications network is difficult to overstate. Businesses require a comprehensive on-site infrastructure to function efficiently and improve productivity.

Posted 2 years ago | Like
Luke Wingfield Digby
Build your online reputation with engaging emails

Luke Wingfield Digby[Luke Wingfield Digby] Online reputation management has come to mean managing the perception of yourself, or your brand, on the internet and especially social media. But for email marketers, reputation management is critical and far more tangible: it's the difference between sending emails and having entire domains blacklisted because you are seen as a spammer.

Posted 2 years ago | Like (3)
Doros Hadjizenonos
When it comes to security, size doesn't matter

Doros Hadjizenonos[Doros Hadjizenonos] IT security has no respect for size. A hacking group can have hundreds or thousands of members globally, like anonymous, or just a handful, like the group that mounted the successful Eurograbber attacks against banks in 2012 - but in either case, the disruption to the target organisations is equally severe.

Posted 2 years ago | Like