Jed Hewson
Customer experience management means nothing without measurement

Customer experience management means nothing without measurement
©tpsdave via [[www.pixabay.com Pixabay]]
[Jed Hewson] Customer experience management is not a trend. It also is not something that only affects those in customer service or in a call centre...

Posted 11 days ago | Like
Lauren Hartzenberg
Silulo Ulutho Technologies: A franchise built from the boot of a car

Silulo Ulutho Technologies: A franchise built from the boot of a car[Lauren Hartzenberg] Khayelitsha is said to be the second largest and fastest-growing township in South Africa, home to roughly 1.5 million residents...

Posted 23 days ago | Like
Lauren Hartzenberg
#AWSSummit: Egalitarian and fickle: the changing business landscape

#AWSSummit: Egalitarian and fickle: the changing business landscape
©gajus via [[www.123RF.com 123RF]]
[Lauren Hartzenberg] An Amazon Web Services Summit was held in Cape Town last week - the first of its kind on the African continent...

Posted 1 month ago | Like
AJ Hartenberg
IT as energy - changing the outsource vs insource debate

IT as energy - changing the outsource vs insource debate
©iqoncept [[www.123RF.com 123RF]]
[AJ Hartenberg] Information technology (IT) as energy is not a new concept but has been spoken about in the 90s and the early 2000's. It is the analogy were IT services can be regarded in a similar light to energy...

Posted 2 months ago | Like
Lauren Hartzenberg
#YouthMonth: iFixing the quick-throwaway culture

#YouthMonth: iFixing the quick-throwaway culture[Lauren Hartzenberg] Do SA consumers have an always-upgrading, quick-throwaway culture when it comes to electronic devices? Or is it just that there hasn't been enough reliable service providers around to repair one's precious gadgets?...

Posted 2 months ago | Like
Jed Hewson
Are you managing the people or the tech?

Are you managing the people or the tech?
©Luca Bertolli via [[www.123RF.com 123RF]]
[Jed Hewson] Technology, when implemented effectively in a contact centre, is a powerful tool. But, what is often overlooked is that call centres are about the people first, and the technology is simply...

Posted 3 months ago | Like (1)
Neil Cameron
Staying on top of trends in the security industry in 2016

Staying on top of trends in the security industry in 2016
©Andriy Popov via [[www.123RF.com 123RF]]
[Neil Cameron] As 2016 rolls on, a number of factors and trends will gain traction in the security sector, shaping the progression of the security sector. These include increased demand...

Posted 4 months ago | Like
Mark Geschke
Use a Facebook chatbot to transform customer experience

Use a Facebook chatbot to transform customer experience[Mark Geschke] At their F8 Developers Conference this year, Facebook revealed an ambitious 10-year vision which sees them connecting the world, leveraging artificial intelligence...

Posted 4 months ago | Like
Boris Dzhingarov
VPS hosting advantages for startup owners - Monetary Library

VPS hosting advantages for startup owners[Boris Dzhingarov] Virtual private server hosting packages are normally not considered by startup owners because of the belief that prices are way too high. This is completely incorrect...

Posted 4 months ago | Like
Wimpie van Rensburg
A new approach to branch IT

A new approach to branch IT
©mishoo via [[www.123RF.com 123RF]]
[Wimpie van Rensburg] The lifeblood of many companies today depends on branch offices. Whether these are remote sites, retail outlets or manufacturing plants, they must be agile and able to quickly respond...

Posted 5 months ago | Like
Jed Hewson
Omni-channel call centre dos and don'ts

Omni-channel call centre dos and don'ts
©Tyler Olson via [[www.123RF.com 123RF]]
[Jed Hewson] With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels, other than a simple voice call...

Posted 5 months ago | Like
Saurabh Kumar
Outsourcing vs insourcing: trust innovation to the experts

Outsourcing vs insourcing: trust innovation to the experts
©Marcin Balcerzak via [[www.123RF.com 123RF]]
[Saurabh Kumar] While the topic of outsourcing versus insourcing has been the fuel for much debate, it's time to recognise both methods of IT service provisioning for what they really are...

Posted 6 months ago | Like
George Golding
Dangers of rental and long-term contracts

Dangers of rental and long-term contracts
©dotshock via [[www.123RF.com 123RF]]
[George Golding] Whilst companies have no option but to embrace technology, to take advantage of the efficiencies and cost savings it has to offer, they need to avoid long-term contracts...

Posted 6 months ago | Like
Boris Dzhingarov
The benefits of hiring a telephone answering service - Monetary Library

Boris Dzhingarov[Boris Dzhingarov] A customer service department can be an expensive venture that takes time. A faster solution would be to hire a telephone answering service to handle your inbound calls...

Posted 7 months ago | Like
Gary Allemann
Using GIS to enhance the customer experience

Using GIS to enhance the customer experience[Gary Allemann] Today's economy is highly challenging for the majority of businesses, from retailers to service providers and everyone between...

Posted 11 months ago | Like
Saurabh Kumar
Adopt the right outsourcing strategy

Adopt the right outsourcing strategy[Saurabh Kumar] Chief Information Officers are under enormous pressure to align IT with business strategy in the face of rapidly evolving and changing technology...

Posted 1 year ago | Like
Mark Chertkow
Intelligent solutions to improve security and underpin smarter, safer cities

Intelligent solutions to improve security and underpin smarter, safer cities[Mark Chertkow] The smart city concept is gaining traction across the globe as intelligent, connected technologies grow in number and sophistication...

Posted 1 year ago | Like
Paul Divall
Smart retail spaces make smart business sense

Smart retail spaces make smart business sense[Paul Divall] Intelligent technologies have become increasingly common, both within the business and consumer space. Utilising such 'smart' technologies results in...

Posted 1 year ago | Like
Jonas Thulin
Betting the farm on untested tech

Betting the farm on untested tech[Jonas Thulin] While a plethora of new payment solutions are coming to market, businesses should be cautious about moving to new solutions just for the sake of it...

Posted 1 year ago | Like
Brendon Williamson
Improve cash flow with easy online billing

Improve cash flow with easy online billing[Brendon Williamson] Electronic invoicing can now allow even the smallest of companies to take payments online - without needing e-commerce capability on their websites...

Posted 1 year ago | Like