Tom Jackson
USAID seeks solutions to help women access tech

USAID seeks solutions to help women access tech[Tom Jackson] USAID has opened applications for the WomenConnect Challenge, seeking global solutions that meaningfully change the ways women and girls access and use technology...

Posted 22 days ago | Like
Ilse van den Berg
#EntrepreneurMonth: Go out there and do something that you love

#EntrepreneurMonth: Go out there and do something that you love[Ilse van den Berg] A startup born in a dorm room in 2007 is now a successful business with 36 stores around the country. To date, weFix has expertly repaired smartphones as well as tablets, laptops, and DJI drones for over 700,000 customers...

Posted 6 months ago | Like
Shan Radcliffe
Three things they won't tell you when breaking up with your ISP

Three things they won't tell you when breaking up with your ISP
© baranq via 123RF
[Shan Radcliffe] In the almost six years that I've had my DSL and internet account with the country's major fixed-line operator (yes, you know who I'm talking about and I can hear you laughing in the back there), much has changed in the ISP sphere...

Posted 1 year ago | Like
Bruce von Maltitz
Gamification can ease contact centre pressure

Gamification can ease contact centre pressure[Bruce von Maltitz] Contact centres need all the help they can get during the busy peak season, and gamification could be the answer...

Posted 1 year ago | Like
Edward Carbutt
Is your IT department run by the right people?

Is your IT department run by the right people?
©dotshock via [[www.123RF.com 123RF]]
[Edward Carbutt] Information Technology (IT) is integral to and at the heart of any business, underpinning every department and function within the organisation...

Posted 1 year ago | Like
Lauren Hartzenberg
#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid

#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid[Lauren Hartzenberg] In 1998, Colin Thornton started Dial a Nerd in the garage of his parents' home, initially fixing the computers of family and friends...

Posted 1 year ago | Like (1)
Wynand Smit
The high costs of cutting corners

The high costs of cutting corners[Wynand Smit] The process of upgrading company technology must be aligned with company budgets, whether this is a rolling budgetary inclusion...

Posted 1 year ago | Like
Jed Hewson
Tech-savvy contact centres essential for higher learning institutions

Tech-savvy contact centres essential for higher learning institutions
©Brian Jackson via [[www.123RF.com 123RF]]
[Jed Hewson] There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather...

Posted 1 year ago | Like
Vicki Erskine
Capturing the 'Voice of the Customer'

Capturing the 'Voice of the Customer'
©everythingpossible via [[www.123RF.com 123RF]]
[Vicki Erskine] 80% of the participant organisations in an extensive Bain survey believed they were delivering a "superior experience" to their customers...

Posted 1 year ago | Like
Lauren Hartzenberg
PriceCheck Tech & E-Commerce Awards winners announced

Overall Winner, Takealot
Overall Winner, Takealot
[Lauren Hartzenberg] South African comparison website PriceCheck hosted its inaugural Tech & E-Commerce Awards on Thursday, 23 September 2016...

Posted 1 year ago | Like
Andre le Roux
Opportunities abound for big data in the call centre

tpsdave via
tpsdave via [[www.pixabay.com Pixabay]]
[Andre le Roux] The call centre industry is once again undergoing a seismic shift thanks to the evolution of technology - specifically, that of the cloud and big data...

Posted 1 year ago | Like
Edward Carbutt
ITSM reporting is integral to service delivery

Unsplash via
Unsplash via [[https://pixabay.com/pixabay]]
[Edward Carbutt] As IT Service Management (ITSM) solutions enable organisations to improve IT service delivery for its customers, reporting capabilities are often an afterthought in the process, but it should be a priority...

Posted 2 years ago | Like
Edward Carbutt
Seven habits of effective IT service management

Seven habits of effective IT service management[Edward Carbutt] IT service management (ITSM) comprises a series of habitual behaviours and tasks. There is little to ITSM that is once off...

Posted 1 year ago | Like
Bruce von Maltitz
Customer experience and ratings - a two-way street

Customer experience and ratings - a two-way street
©weerapat kiatdumrong via [[www.123RF.com 123RF]]
[Bruce von Maltitz] Customer experience management has traditionally been about customers being able to rate a business based on their interaction...

Posted 1 year ago | Like
Lauren Hartzenberg
iFix rebrands to weFix

iFix rebrands to weFix[Lauren Hartzenberg] Mobile device repair specialist iFix has announced that it will be changing its name to weFix, stating that "the letter 'i' started to feel a bit too small."...

Posted 1 year ago | Like
Jed Hewson
Customer experience management means nothing without measurement

Customer experience management means nothing without measurement
©tpsdave via [[www.pixabay.com Pixabay]]
[Jed Hewson] Customer experience management is not a trend. It also is not something that only affects those in customer service or in a call centre...

Posted 1 year ago | Like
Lauren Hartzenberg
Silulo Ulutho Technologies: A franchise built from the boot of a car

Silulo Ulutho Technologies: A franchise built from the boot of a car[Lauren Hartzenberg] Khayelitsha is said to be the second largest and fastest-growing township in South Africa, home to roughly 1.5 million residents...

Posted 1 year ago | Like
Lauren Hartzenberg
#AWSSummit: Egalitarian and fickle: the changing business landscape

#AWSSummit: Egalitarian and fickle: the changing business landscape
©gajus via [[www.123RF.com 123RF]]
[Lauren Hartzenberg] An Amazon Web Services Summit was held in Cape Town last week - the first of its kind on the African continent...

Posted 1 year ago | Like
AJ Hartenberg
IT as energy - changing the outsource vs insource debate

IT as energy - changing the outsource vs insource debate
©iqoncept [[www.123RF.com 123RF]]
[AJ Hartenberg] Information technology (IT) as energy is not a new concept but has been spoken about in the 90s and the early 2000's. It is the analogy were IT services can be regarded in a similar light to energy...

Posted 1 year ago | Like
Lauren Hartzenberg
#YouthMonth: iFixing the quick-throwaway culture

#YouthMonth: iFixing the quick-throwaway culture[Lauren Hartzenberg] Do SA consumers have an always-upgrading, quick-throwaway culture when it comes to electronic devices? Or is it just that there hasn't been enough reliable service providers around to repair one's precious gadgets?...

Posted 1 year ago | Like