Edward Carbutt
Is your IT department run by the right people?

Is your IT department run by the right people?
©dotshock via [[www.123RF.com 123RF]]
[Edward Carbutt] Information Technology (IT) is integral to and at the heart of any business, underpinning every department and function within the organisation...

Posted 2 days ago | Like
Lauren Hartzenberg
#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid

#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid[Lauren Hartzenberg] In 1998, Colin Thornton started Dial a Nerd in the garage of his parents' home, initially fixing the computers of family and friends...

Posted 3 days ago | Like (1)
Wynand Smit
The high costs of cutting corners

The high costs of cutting corners[Wynand Smit] The process of upgrading company technology must be aligned with company budgets, whether this is a rolling budgetary inclusion...

Posted 17 days ago | Like
Jed Hewson
Tech-savvy contact centres essential for higher learning institutions

Tech-savvy contact centres essential for higher learning institutions
©Brian Jackson via [[www.123RF.com 123RF]]
[Jed Hewson] There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather...

Posted 2 months ago | Like
Vicki Erskine
Capturing the 'Voice of the Customer'

Capturing the 'Voice of the Customer'
©everythingpossible via [[www.123RF.com 123RF]]
[Vicki Erskine] 80% of the participant organisations in an extensive Bain survey believed they were delivering a "superior experience" to their customers...

Posted 2 months ago | Like
Lauren Hartzenberg
PriceCheck Tech & E-Commerce Awards winners announced

Overall Winner, Takealot
Overall Winner, Takealot
[Lauren Hartzenberg] South African comparison website PriceCheck hosted its inaugural Tech & E-Commerce Awards on Thursday, 23 September 2016...

Posted 2 months ago | Like
Andre le Roux
Opportunities abound for big data in the call centre

tpsdave via
tpsdave via [[www.pixabay.com Pixabay]]
[Andre le Roux] The call centre industry is once again undergoing a seismic shift thanks to the evolution of technology - specifically, that of the cloud and big data...

Posted 2 months ago | Like
Edward Carbutt
ITSM reporting is integral to service delivery

Unsplash via
Unsplash via [[https://pixabay.com/pixabay]]
[Edward Carbutt] As IT Service Management (ITSM) solutions enable organisations to improve IT service delivery for its customers, reporting capabilities are often an afterthought in the process, but it should be a priority...

Posted 12 months ago | Like
Edward Carbutt
Seven habits of effective IT service management

Seven habits of effective IT service management[Edward Carbutt] IT service management (ITSM) comprises a series of habitual behaviours and tasks. There is little to ITSM that is once off...

Posted 2 months ago | Like
Bruce von Maltitz
Customer experience and ratings - a two-way street

Customer experience and ratings - a two-way street
©weerapat kiatdumrong via [[www.123RF.com 123RF]]
[Bruce von Maltitz] Customer experience management has traditionally been about customers being able to rate a business based on their interaction...

Posted 2 months ago | Like
Lauren Hartzenberg
iFix rebrands to weFix

iFix rebrands to weFix[Lauren Hartzenberg] Mobile device repair specialist iFix has announced that it will be changing its name to weFix, stating that "the letter 'i' started to feel a bit too small."...

Posted 3 months ago | Like
Jed Hewson
Customer experience management means nothing without measurement

Customer experience management means nothing without measurement
©tpsdave via [[www.pixabay.com Pixabay]]
[Jed Hewson] Customer experience management is not a trend. It also is not something that only affects those in customer service or in a call centre...

Posted 3 months ago | Like
Lauren Hartzenberg
Silulo Ulutho Technologies: A franchise built from the boot of a car

Silulo Ulutho Technologies: A franchise built from the boot of a car[Lauren Hartzenberg] Khayelitsha is said to be the second largest and fastest-growing township in South Africa, home to roughly 1.5 million residents...

Posted 4 months ago | Like
Lauren Hartzenberg
#AWSSummit: Egalitarian and fickle: the changing business landscape

#AWSSummit: Egalitarian and fickle: the changing business landscape
©gajus via [[www.123RF.com 123RF]]
[Lauren Hartzenberg] An Amazon Web Services Summit was held in Cape Town last week - the first of its kind on the African continent...

Posted 4 months ago | Like
AJ Hartenberg
IT as energy - changing the outsource vs insource debate

IT as energy - changing the outsource vs insource debate
©iqoncept [[www.123RF.com 123RF]]
[AJ Hartenberg] Information technology (IT) as energy is not a new concept but has been spoken about in the 90s and the early 2000's. It is the analogy were IT services can be regarded in a similar light to energy...

Posted 5 months ago | Like
Lauren Hartzenberg
#YouthMonth: iFixing the quick-throwaway culture

#YouthMonth: iFixing the quick-throwaway culture[Lauren Hartzenberg] Do SA consumers have an always-upgrading, quick-throwaway culture when it comes to electronic devices? Or is it just that there hasn't been enough reliable service providers around to repair one's precious gadgets?...

Posted 6 months ago | Like
Jed Hewson
Are you managing the people or the tech?

Are you managing the people or the tech?
©Luca Bertolli via [[www.123RF.com 123RF]]
[Jed Hewson] Technology, when implemented effectively in a contact centre, is a powerful tool. But, what is often overlooked is that call centres are about the people first, and the technology is simply...

Posted 6 months ago | Like (1)
Neil Cameron
Staying on top of trends in the security industry in 2016

Staying on top of trends in the security industry in 2016
©Andriy Popov via [[www.123RF.com 123RF]]
[Neil Cameron] As 2016 rolls on, a number of factors and trends will gain traction in the security sector, shaping the progression of the security sector. These include increased demand...

Posted 7 months ago | Like
Mark Geschke
Use a Facebook chatbot to transform customer experience

Use a Facebook chatbot to transform customer experience[Mark Geschke] At their F8 Developers Conference this year, Facebook revealed an ambitious 10-year vision which sees them connecting the world, leveraging artificial intelligence...

Posted 7 months ago | Like
Boris Dzhingarov
VPS hosting advantages for startup owners - Monetary Library

VPS hosting advantages for startup owners[Boris Dzhingarov] Virtual private server hosting packages are normally not considered by startup owners because of the belief that prices are way too high. This is completely incorrect...

Posted 7 months ago | Like