Ilse van den Berg
#EntrepreneurMonth: Go out there and do something that you love

#EntrepreneurMonth: Go out there and do something that you love[Ilse van den Berg] A startup born in a dorm room in 2007 is now a successful business with 36 stores around the country. To date, weFix has expertly repaired smartphones as well as tablets, laptops, and DJI drones for over 700,000 customers...

Posted 28 days ago | Like
Shan Radcliffe
Three things they won't tell you when breaking up with your ISP

Three things they won't tell you when breaking up with your ISP
© baranq via 123RF
[Shan Radcliffe] In the almost six years that I've had my DSL and internet account with the country's major fixed-line operator (yes, you know who I'm talking about and I can hear you laughing in the back there), much has changed in the ISP sphere...

Posted 8 months ago | Like
Bruce von Maltitz
Gamification can ease contact centre pressure

Gamification can ease contact centre pressure[Bruce von Maltitz] Contact centres need all the help they can get during the busy peak season, and gamification could be the answer...

Posted 11 months ago | Like
Edward Carbutt
Is your IT department run by the right people?

Is your IT department run by the right people?
©dotshock via [[www.123RF.com 123RF]]
[Edward Carbutt] Information Technology (IT) is integral to and at the heart of any business, underpinning every department and function within the organisation...

Posted 11 months ago | Like
Lauren Hartzenberg
#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid

#EntrepreneurMonth: Dial a Nerd's Colin Thornton gets candid[Lauren Hartzenberg] In 1998, Colin Thornton started Dial a Nerd in the garage of his parents' home, initially fixing the computers of family and friends...

Posted 11 months ago | Like (1)
Wynand Smit
The high costs of cutting corners

The high costs of cutting corners[Wynand Smit] The process of upgrading company technology must be aligned with company budgets, whether this is a rolling budgetary inclusion...

Posted 1 year ago | Like
Jed Hewson
Tech-savvy contact centres essential for higher learning institutions

Tech-savvy contact centres essential for higher learning institutions
©Brian Jackson via [[www.123RF.com 123RF]]
[Jed Hewson] There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather...

Posted 1 year ago | Like
Vicki Erskine
Capturing the 'Voice of the Customer'

Capturing the 'Voice of the Customer'
©everythingpossible via [[www.123RF.com 123RF]]
[Vicki Erskine] 80% of the participant organisations in an extensive Bain survey believed they were delivering a "superior experience" to their customers...

Posted 1 year ago | Like
Lauren Hartzenberg
PriceCheck Tech & E-Commerce Awards winners announced

Overall Winner, Takealot
Overall Winner, Takealot
[Lauren Hartzenberg] South African comparison website PriceCheck hosted its inaugural Tech & E-Commerce Awards on Thursday, 23 September 2016...

Posted 1 year ago | Like
Andre le Roux
Opportunities abound for big data in the call centre

tpsdave via
tpsdave via [[www.pixabay.com Pixabay]]
[Andre le Roux] The call centre industry is once again undergoing a seismic shift thanks to the evolution of technology - specifically, that of the cloud and big data...

Posted 1 year ago | Like
Edward Carbutt
ITSM reporting is integral to service delivery

Unsplash via
Unsplash via [[https://pixabay.com/pixabay]]
[Edward Carbutt] As IT Service Management (ITSM) solutions enable organisations to improve IT service delivery for its customers, reporting capabilities are often an afterthought in the process, but it should be a priority...

Posted 1 year ago | Like
Edward Carbutt
Seven habits of effective IT service management

Seven habits of effective IT service management[Edward Carbutt] IT service management (ITSM) comprises a series of habitual behaviours and tasks. There is little to ITSM that is once off...

Posted 1 year ago | Like
Bruce von Maltitz
Customer experience and ratings - a two-way street

Customer experience and ratings - a two-way street
©weerapat kiatdumrong via [[www.123RF.com 123RF]]
[Bruce von Maltitz] Customer experience management has traditionally been about customers being able to rate a business based on their interaction...

Posted 1 year ago | Like
Lauren Hartzenberg
iFix rebrands to weFix

iFix rebrands to weFix[Lauren Hartzenberg] Mobile device repair specialist iFix has announced that it will be changing its name to weFix, stating that "the letter 'i' started to feel a bit too small."...

Posted 1 year ago | Like
Jed Hewson
Customer experience management means nothing without measurement

Customer experience management means nothing without measurement
©tpsdave via [[www.pixabay.com Pixabay]]
[Jed Hewson] Customer experience management is not a trend. It also is not something that only affects those in customer service or in a call centre...

Posted 1 year ago | Like
Lauren Hartzenberg
Silulo Ulutho Technologies: A franchise built from the boot of a car

Silulo Ulutho Technologies: A franchise built from the boot of a car[Lauren Hartzenberg] Khayelitsha is said to be the second largest and fastest-growing township in South Africa, home to roughly 1.5 million residents...

Posted 1 year ago | Like
Lauren Hartzenberg
#AWSSummit: Egalitarian and fickle: the changing business landscape

#AWSSummit: Egalitarian and fickle: the changing business landscape
©gajus via [[www.123RF.com 123RF]]
[Lauren Hartzenberg] An Amazon Web Services Summit was held in Cape Town last week - the first of its kind on the African continent...

Posted 1 year ago | Like
AJ Hartenberg
IT as energy - changing the outsource vs insource debate

IT as energy - changing the outsource vs insource debate
©iqoncept [[www.123RF.com 123RF]]
[AJ Hartenberg] Information technology (IT) as energy is not a new concept but has been spoken about in the 90s and the early 2000's. It is the analogy were IT services can be regarded in a similar light to energy...

Posted 1 year ago | Like
Lauren Hartzenberg
#YouthMonth: iFixing the quick-throwaway culture

#YouthMonth: iFixing the quick-throwaway culture[Lauren Hartzenberg] Do SA consumers have an always-upgrading, quick-throwaway culture when it comes to electronic devices? Or is it just that there hasn't been enough reliable service providers around to repair one's precious gadgets?...

Posted 1 year ago | Like
Jed Hewson
Are you managing the people or the tech?

Are you managing the people or the tech?
©Luca Bertolli via [[www.123RF.com 123RF]]
[Jed Hewson] Technology, when implemented effectively in a contact centre, is a powerful tool. But, what is often overlooked is that call centres are about the people first, and the technology is simply...

Posted 1 year ago | Like (1)