[Roelof Louw] Many organisations are acknowledging the benefits of migrating to the cloud and are seeing their competitors either considering this option or having already made the move. For small and medium enterprises (SMEs), the decision is easy as the path to migrate is less onerous and considerably less complex.
[Bruce von Maltitz] Smaller or new call centres are often lured by the promise of free call centre software that can be downloaded and cobbled together by an "IT professional", thus reducing their initial capex investment.
[Gary Allemann] In today's world volumes of data are rapidly expanding, and the nature of this data is more varied and complex than ever before. While this concept of Big Data brings with it numerous possibilities and insights for organisations, it also brings many challenges, particularly around the management and quality of data.