#MandelaMonth: 'Doing good' should be an everyday mantra

[Leigh Andrews] CNN's Eleni Giokos shares the importance of mentoring and motivating others...

Social customer service trend drives a greater need for advanced analytics capability

[Mpumi Nhlapo] Providing social customer service and support in today's multi-channel environment is by no means an easy task...

#YouthMonth: What's in a hashtag?

[Rebone Masemola] Like every year since South Africa's liberation, youth month has come and gone as quickly as it came. As a generation living in the shadow and following in the footsteps of those who left a great legacy...

Five reasons to outsource your cloud-based call centre tech

[Bruce von Maltitz] Whether it stems from our desire to remain in control or the often inherent mistrust of outsourcing services, many businesses prefer keeping departments in-house...

Shopfitting: bricks and mortar brand reinforcement

[Dharmesh Nagar] Brands establishing retail outlets or a presence in a department store typically issue design briefs and layout plans in line with the overall brand identity, leaving it up to the shopfitter to follow orders and simply get the job done. But few major brands consider the impact a shopfitter's approach to getting the job done can have on the brand reputation...

Dell, Microsoft launch online platform supporting global startups, hubs

[Tom Jackson] A partnership between Dell, Microsoft, Capital Factory and 1776 has announced the launch of international startup platform Union, aimed at supporting the next billion entrepreneurs...

Maximising business mobility in the economic downturn

[Steven Cohen] During these tough economic times, businesses have more incentive to start reviewing their systems and processes to find ways to become more profitable...

Rational versus emotional decision-making (2016-status)

[Erik Du Plessis] Everybody that is interested in the discussion about whether people make rational or emotional decisions - and all marketers are interested in this - should be aware of the background to the discussion...

Bringing bricks and clicks together

[Danette Breitenbach] It's not known how online channels can influence the movement of products off retailers' shelves. What is known is the amount of product that moves off a retailer's shelf. What if the two could be married...

48 hours in Cape Town

[Allison Foat] On your marks, jet set, go! You have a 48-hour weekend coming up in gorgeous Cape Town and you need to maximise your minutes: see the sights, eat all the food, drink all the wine, and drench your eyes with views.

Cannes 2016 Day 10 - Under Armour & overachievers

[Eoin Welsh] So last night, the unthinkable happened...

Cannes 2016 Day 9 - Orwell, Oliver & Occulus - From Virtual Reality to harsh reality

[Eoin Welsh] Having slept like the dead, I was resurrected by the miracle of the mobile alarm clock which I forgot to set on "snooze"...

Personalised multi-sensory experiences: the next level of retail theatre

[Gareth Pearson] Retailers creating 'theatres of shopping' is not new. However, the idea of grabbing consumers by their senses; dropping them into lavish multi-sensory experiences; and physically moving them beyond everyday brand interactions to meaningful, personalised brand engagements is...

Cannes 2016 Days 4 to 8

[Eoin Welsh] So here are days 4-7 in a nutshell...

Cannes 2016 Day 3 - Short & Sweet

[Eoin Welsh] Happy Youth Day...

Cannes 2016 Day 2 - A day of rain & a deluge of case studies (I'm drowning, not waving)

[Eoin Welsh] Today it rained. And rained. All day long...