 | MARKETING & MEDIA  [Luke McKend] Social networks have become an integral part of any business - if your customers are talking about you, why not join in the conversation? (video)
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 | MARKETING & MEDIA  [Anton Ressel] Have you ever stopped to consider how much impact the name of your organisation has on its success?
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 | MARKETING & MEDIA  [Rod Baker] NEWSWATCH: The press ombudsman has dismissed Durban tycoon Vivian Reddy's complaint against the Mail & Guardian newspaper in its entirety, the newspaper reports, and Icasa is in the spotlight for all the wrong reasons, reports BD Live. On a sad note, SABC television and radio presenter Vuyo Mbuli has died, reports Times Live.
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 | MARKETING & MEDIA  [Anton Harber] We need to learn to celebrate the big victories, and not dwell on the small defeats. The Protection of State Information Bill currently awaiting President Jacob Zuma's signature is a victory for organised citizens' power.
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 | MARKETING & MEDIA
[Rod Baker] NEWSWATCH: Mail & Guardian's editor-in-chief, Nic Dawes, has resigned to take up a post at the Hindustan Times in New Delhi, the newspaper reports. |
 | MARKETING & MEDIA  [Sandra Roberts] Ex-spokesperson for the Hawks McIntosh Polela is the latest to be felled in a spate of twitter-induced career suicides (or at least setbacks), demonstrating that the balance between communicating quickly and communicating carefully can be difficult for communicators.
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| MARKETING & MEDIA
[Rod Baker] NEWSWATCH: SABC3 has landed in hot water for not placing the correct age restriction on the All My Children soapie, reports IOL, and Lisa Hiemer, writing in journalism.co.za, reports on a new study that shows surprisingly strong investigative journalism in independent local papers in three provinces. |
 | RETAIL  [Michelle Francis] A recent article in the New York Post describes the advent of Grand Ambassadors, which is a prognosis of where the experiential activation industry in South Africa could be, given training and investment in brand ambassadors.
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 | HUMAN RESOURCES & MANAGEMENT
[Catherine Milward-Bridges] Business is about maintaining and growing a healthy bottom line. Satisfied customers are what make that bottom line possible. The missing piece in this puzzle is the motivated employees. |
 | RETAIL  [Bevan Ducasse] Today's smartphone is a calendar, contacts, games console, music centre, camera, miniature TV, communications portal, news delivery system, encyclopaedia, navigation system, memo pad... and you can also make calls on it. Yet, there is room to cram more functions in there and one in the near future is the wallet.
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 | MARKETING & MEDIA  [Justin Hawes] Exhibiting can be daunting, especially because it can be one of the more costly marketing options for your business. To make sure you manage the process properly, and see ROI, I recommend you follow five simple steps.
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 | TOURISM, TRAVEL & HOSPITALITY
[Brian Berkman] It probably won't be pristine for very much longer as Rio Tinto, the mining company that is extracting ilmenite and zircon from Fort Dauphin on Madagascar's most South Easterly coast, exploits the earth and paves the roads in return. |
 | MARKETING & MEDIA  [Aki Kalliatakis] The single most-cited source of frustration for customers is delays and long queues. Your company needs to take this seriously because when customers are kept waiting patience turns to frustration very quickly - and they then start looking for other things that have gone wrong.
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 | MARKETING & MEDIA  [Sean Paine] With business intelligence (BI) being top of mind for enterprises at the moment, this industry is likely to attract a series of newcomers and fly-by-night businesses.
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 | MARKETING & MEDIA  [Amanda Cromhout] Sounds easy doesn't it? But how do you start such a strategy? Do you even know who your most profitable customers are?
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| MARKETING & MEDIA [Rod Baker] NEWSWATCH: The Gupta family isn't going to talk to the media until the report on its guests landing at Waterkloof is finalised, reports Mail & Guardian, and BD Live reports the DA is urging Zuma not to sign the secrecy bill. The ConCourt has reserved judgment on media's access to the Krejcir hearing, reports Mail & Guardian, and IOL reports that a Sun reporter has been charged in the UK hacking probe. |
 | MARKETING & MEDIA  [Jonathan Stilwell] Why are most agency creatives so obsessed with metal? Why do we covet these birds, lions, pencils, medals and cubes so much? To many of our client services friends, they may as well be bookends or doorstops.
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 | LIFESTYLE & ENTERTAINMENT
[Eugene Yiga] Cape Town's Long Street has earned a reputation as one of the city's favourite party spots, what with all its restaurants, bars, and clubs. Many local residents and international visitors make this place their home late into the night and early into the morning. But do you really know who they are? |
 | LIFESTYLE & ENTERTAINMENT
[Nina Timm] Everybody has an icon or hero; we have just survived the Justin Bieber tsunami and, for we old rockers, Bon Jovi brought new life to our nine-to-five exsistence. Middle-aged people stood in queues remembering days when life was carefree and wild. Burger King just landed in South Africa and everyone rushed off to sink their teeth into a giant Whoopie Burger. |
