[Shan Radcliffe, Group Head - Retail (@Biz_Retail)] A few wonderfully warm days have let on that spring is indeed here, and what better way to welcome the season than with a little spring-cleaning? Aki Kalliatakis has given us a few tips on how to dust off our customer service departments as we roll up our sleeves and start prepping for the silly season. (Oh, don't pretend you don't have the tinsel and twinkly lights practically crawling their way down the aisles already.)
So as we tiptoe ever closer to that time of year, start thinking very carefully about your promotional strategies. read more
[Shan Radcliffe, Group Head - Retail (@Biz_Retail)] South Africa's favourite brands were named on Friday at the annual Sunday Times Top Brands Awards, with Coca-Cola taking top honours as Overall Favourite Brand. In other award news, Cape Town's Cavendish Square took home the SACSC Footprint Marketing Spectrum Award for The Exchange.
In a new development this weekend, Pick n Pay launched its price comparison model, Brand Match, which will compare selected items in your Pick n Pay basket with other stores products and specials, and will give you a cash-off coupon if you could have bought those items for cheaper elsewhere.
Finally, for those Tim Noakes fans, you'll be excited to know that The Banting Kitchen, a restaurant dedicated to the high-fat/low-carb diet, has opened in Cape Town. read more
[Shan Radcliffe, Group Head - Retail (@Biz_Retail)] After 23 years at the helm of Truworths, CEO Michael Mark will be stepping down in June next year. In the meantime, the company will be hunting for a suitable candidate to fill Mark's shoes - could it be you?
The SACSC held its annual congress in Cape Town last week, where SA's best-of-the-best in retail design and development was honoured at the 2014 RDDAs. read more
[Shan Radcliffe, Group Head - Retail (@Biz_Retail)] Woolworths has somehow found itself becoming the bullseye in the dartboard targeted by consumers who want to see South African retailers remove Israeli-imported products from store shelves. While the retail chain is in no way the only one to have been approached by incensed customers, Woolworths found itself in the spotlight as protesters picketed outside its stores all over the country this weekend, earning itself the Twitter topic #boycottWoolworths as well as a Facebook page. read more
[Shan Radcliffe, Group Head - Retail (@Biz_Retail)] As some of you may already know, I'm a huge fan of the online retail revolution, for all of the benefits Martin Janse van Rensburg mentions here. But, as anyone who shops online knows, sometimes coordinating collections can be a bit difficult. read more
[Shan Radcliffe, Group Head - Retail (@Biz_Retail)] This must be the only country with a 'Strike Season' - with strikes too often being accompanied by intimidation, violence (including murder) and destruction of property.
The automotive industry is no stranger to strikes, but now David Furlonger asks whether it's all not becoming a dangerous gamble for the SA motor industry? Unions seem convinced that multinational motor companies are too deeply embedded in SA to walk away. read more
[Shan Radcliffe, Group Head - Retail (@Biz_Retail)] Big companies hold many of the cards, but not all of them. read more
[Shan Radcliffe, Group Head - Retail (@Biz_Retail)] Good news on the CSI front is that The Street Store, a local pop-up shop for the homeless has gone global - from China to Cape Town, Brussels to Bangladesh, Florida to France, Mexico to Melbourne.
Whether you use the service or not, you're still paying. read more
[Shan Radcliffe, Group Head - Retail (@Biz_Retail)] While official retail figures indicated a slowdown in growth recently, there is a part of the economy that is flying under the radar, which could attribute to up to 40% of retail spend. This is the cash economy, or 'grey money' sector, that is created by people earning and trading in cash which never goes through formal systems such as a banks. read more
[Shan Radcliffe, Group Head - Retail (@Biz_Retail)] Although retail trade sales for April came in better than expected last week, the 1.8% year-on-year growth is certainly no reason to put up our feet and relax. Consumers are still under pressure and we need to keep working on novel ways to keep them coming back. read more
[Shan Radcliffe, Group Head - Retail (@Biz_Retail)] The days are noticeably shorter; the air, clearly colder. With the obvious inclination to stay indoors during winter, the question arises: will shoppers flock to the malls, or will they shop from the comfort of their couches?
The GIBS Primedia Unlimited Retail Shoppertunities study offers some insights into what draws consumers into malls, how to get them into your store and keep them coming back. read more