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Adobe London Symposium: Putting customer experience first

Last week, Adobe hosted their annual Symposium in London with the theme 'Customer experience comes first'...

By Kirsty Barkhuizen 37 minutes ago

Pioneer Food forecasts earnings growth, despite challenges

Fast-moving consumer goods company Pioneer Food Group expects to deliver credible full-year results, despite the effects of the drought, which have already put a squeeze on the company's interim earnings...

By Colleen Goko 1 hour ago

Battle looms over KWV sale

A battle royal is looming over the proposed payout to dissenting KWV minority shareholders following the sale of the company's operational assets to Vasari Global, a company controlled by Vivian Imerman...

By Ann Crotty 4 hours ago

Five factors of successful franchisor leadership

In addition to being concerned about the match between a franchisee and a franchisor, in terms of psychometric testing, franchisors should review their own leadership and management capabilities, as becoming a franchisor changes the nature of a business...

By Anita du Toit 2 hours ago

Customers will share a good story, use technology to drive this

Chantel Nimb at Oracle South Africa shares her experiences with good and bad customer service and points out that South African business need to give their customers good stories, worth sharing. Technology can assist this process...

By Chantel Nimb 3 hours ago

Slick complaint resolution tactics

How a company deals with complaints is a game-changer; the process should not be viewed merely as dealing with annoying customers, but as an opportunity for improved service delivery...

By Wynand Smit 2 days ago

#SustainabilityMonth: Turning an invasive plant into an eco-friendly opportunity

Nigeria-based green entrepreneur Achenyo Idachaba is helping change the story in the riverine community of Bayeku in Ikorodu, Lagos by turning an invasive water plant that chokes Nigeria's waterways into a source of income...

By Sindy Peters 2 days ago

Normal stone fruit season expected despite challenges

Despite concerns regarding a cooler spring and prolonged drought conditions, a normal season is expected for SA stone fruit with prospects looking good...

2 days ago

#BeyondRetail2016: Readying for retail saturation or a complete revolution?

E-commerce is set for more uptake, but traditional retailers need not worry about a loss of overall sales as a result. Here's how they can avoid extinction by keeping ahead of retail trends...

By Leigh Andrews 21 Oct 2016

BAT's Reynolds offer seen as a smart growth move

Local analysts have welcomed British American Tobacco's (BAT's) $47bn bid to buy out the minority shareholders in US tobacco group Reynolds, which would increase BAT's exposure to the US market and to higher-growth emerging markets in the Middle East, Asia and Africa...

By Colleen Goko 1 day ago

Lewis fall gains momentum

The Lewis share price slumped to its lowest level in seven years on Friday after a trading update revealed that the soon-to-be released interim results would show earnings down by as much as a staggering 45% on the financial 2016 interims. The share fell 8% to R38 in morning trade before recovering to close at R40.27, a fall of 3.3% on the day...

By Ann Crotty 1 day ago

Pioneer Foods FY adjusted HEPS from continuing operations seen 1%-9% higher

Pioneer Foods Group said on Tuesday that it expected adjusted headline earnings per share from continuing operations in the year to the end of September to rise between 1% and 9% from a year ago...

1 day ago

Famous Brands sees sharp rise in half-year profit

Famous Brands, whose franchises include Debonairs Pizza, Wimpy and Steers, reported a 62% jump in interim aftertax profit to R411m on 23% growth in revenue to R2.45bn for the six months to end-August...

By Robert Laing 1 day ago

Computicket fails to get anti-competitive behaviour complaint dismissed

Shoprite subsidiary Computicket's attempt to have anti-competitive behaviour complaints against it dismissed "because it was made by the commission not the commissioner" was dismissed by the Competition Tribunal on Friday...

By Robert Laing 1 day ago

New labeller triples productivity

When SC Johnson's production team began experiencing downtime issues because of an old labeller, the company's director, Zenele Sangweni, considered a refurbished machine and called Pyrotec PackMark...

Issued by Pyrotec 1 day ago

Coke signs at schools 'encourage sugar use'

South African schools are encouraging sugar usage among pupils by letting signs at entrances announce they are sponsored by Coca-Cola...

By Shenaaz Jamal 1 day ago

RUB Salon wins at Professional Beauty Awards

The Professional Beauty Awards, which recognises the beauty, spa, nails and aesthetics markets has awarded RUB salon with the Nail Salon of the Year award for 2016. There were over 250 entries for 2016...

2 days ago

Nedbank Green Wine Awards reward Earthbound wines

At the recent Nedbank Green Wine awards, Earthbound received two awards for its Cabernet Sauvignon 2015 - Organically Grown Overall Winner and Organically Grown Best Red Wine...

2 days ago

New Rational SelfCookingCenter XS offers intelligent oven for small catering kitchens

Foodserv has launched a new easy-to-use and multi-functional oven, the Rational SelfCookingCenter XS, a compact oven designed to fill the market gap for an intelligent oven that delivers the same hi-tech features...

2 days ago

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