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South African retailers slacking on customer experience strategy

South Africa's struggling retailers are significantly lagging behind other sectors when it comes to appointing customer experience officers...

4 hours ago

South African Customer Satisfaction Index shows fondness for fast foods

The Consulta 2016 National South African Customer Satisfaction Index (SAcsi) reflects that South Africans are fond of fast food...

6 hours ago

Treasury rejects claims of calamitous job losses from sugar tax

Treasury has rejected claims of calamitous job losses resulting from the imposition of a health promotion levy...

By Linda Ensor 8 hours ago

Add Hope empowers NGOs to make a difference

NGOs are often able to make money donated go much further than people realise due to the partnerships and pricing they have in place...

4 hours ago

National Consumer Tribunal members appointed

President Jacob Zuma has appointed members to the National Consumer Tribunal, whose term of office will become effective from 1 July 2017...

5 hours ago

In-store retail engagement - a simple yet significant medium

In-store face-to-face engagement with the consumer still forms a crucial role in both introducing new products, as well as directly influencing the shopper's purchasing decision at the final point-of-purchase.

Issued by Rocket Creative Design & Display 6 hours ago

Woolies faces fight on many fronts

Shares in Woolworths, once regarded as a recession-proof retailer, are trading close to three-year lows as the company finds itself stuck between SA's stalling economy...

By Giulietta Talevi 7 hours ago

Massmart's Supplier Development Programme helps local manufacturers grow business

Massmart's Supplier Development Programme (SDP) has supported 32 small local manufacturers to gain access to market and form part of the broader Massmart supply chain...

5 hours ago

PMI to invest $320m into German Heets production facility

Philip Morris International (PMI) will invest approximately $320 million in a new high-tech facility in Dresden, Germany, to produce Heets...

7 hours ago

Local divas launch Lux We Are More campaign

Lira, Nhlanhla Nciza and Moneoa have collaborated with Lux to produce the ‘We Are More' song, launched as part of its new campaign...

1 day ago

How retailers can use social CRM to create meaningful engagement

At the dawn of the first Customer Relationship Marketing (CRM) software programmes in the 1970s, retailers relied on customer information collected by sales representatives...

By Bradley Elliott 1 day ago

Rebosis chief opts to hand over reins

Sisa Ngebulana, founder of Rebosis - the first black-run, managed and controlled fund to list in SA - will be stepping down as CEO with effect from September 30...

By Colleen Goko 1 day ago

Last call for Retail, Design and Development Awards entries

There is still time to enter the Retail, Design and Development Awards (RDDA), hosted by the South African Council of Shopping Centres...

1 day ago

Storm may brew in rooibos probe

Rooibos Limited, which controls 70% of the global rooibos tea market, could face class action by other local processors if it is found guilty of abusing its market dominance, says Nick Altini, a competition lawyer with Baker McKenzie.

1 day ago

Trends in tea packaging: Bosch Packaging Technology

For the tea industry, estimated in 2016 to be worth some €35 billion, a packaging supplier should understand exactly what tea producers need...

1 day ago

Rooibos charged with abuse of dominance

Rooibos Limited, which describes itself as the "preferred supplier" of rooibos tea, has been charged with abuse of dominance by the Competition Commission and faces an administrative penalty equal to 10% of its annual turnover...

1 day ago

Spazas boost traditional trade surge in SA

The ongoing dynamic of modern versus traditional trade within South Africa's retail sector has seen exceptional growth of the spaza shop format. This finding stems from Nielsen's annual Shopper Trends Study...

Issued by Nielsen 1 day ago

Carla Fendi, one of fashion label's five sisters, dies

Carla Fendi, who along with four sisters helped build her parents' leather and fur goods shop in Rome into a global fashion powerhouse, has died aged 80...

1 day ago

The business benefits of booklet labels

To ensure that you make the most of product labelling, as well as meet regulatory demands, you may need to rethink your strategy. Instead of a standard label, have you ever considered a booklet label?...

Issued by Pyrotec 1 day ago

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International

South African designers showcase their wares in Paris

Forty-two South African designers are currently exhibiting their artisanal goods at the renowned BHV/Marais in Paris, a department store of the group of Galeries Lafayette that attracts over 60,000 visitors daily. The exhibition, which runs until 31 July 2017, showcases South Africa's creative energy and its international design and cultural capitals: Johannesburg and Cape Town.

9 hours ago

Retailers set to lose billions as card-not-present fraud rises

Retailers stand to lose $71 billion globally from fraudulent CNP (Card-Not-Present) transactions over the next five years, according to new data from Juniper Research. The data found that a number of factors, such as the USA's shift to EMV cards, delays in 3DS 2.0 (3D-Secure) and click-and-collect fraud were key drivers behind the rise.

1 day ago

AGT Foods CEO scoops EY World Entrepreneur of the Year 2017 title

President and CEO of AGT Foods, Murad Al-Katib, was picked from 59 individuals representing 49 countries and named EY World Entrepreneur of the Year 2017. He was chosen not only for his success in building a business empire focused on providing vegetable protein to the developing world, but also for helping to feed refugees.

2 days ago

Learnings from Facebook in Dublin

Popimedia was invited to take part in a social media manager's boot camp in Dublin during the first week of June.

By Lisa Steingold 3 days ago

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