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New research: How employee emotions' impact on customer experience
New research: How employee emotions' impact on customer experience

The latest Ask Afrika Orange Index provides customer service trends based on 13 years of data, across 32 industries and 155 companies...

4 Mar 2015 08:05

Danette Breitenbach
Coping under fire

Janine Lazarus, founder and owner of Janine Lazarus media consultancy was a journalist for 31 years, and has worked across the board from newspapers to radio...

By Danette Breitenbach 3 Mar 2015 11:42

Financial sector update by the deputy minister of the DTI - Retail World
Financial sector update by the deputy minister of the DTI

Join Deputy Minister Mzwandile Masina as he welcomes you to the fifth annual Retail World Africa 2015, to be held at the Sandton Convention Centre in Johannesburg...

Issued by Retail World 3 Mar 2015 10:19

Chris Moerdyk
Why customer service is so bad

One of the main reasons why customer service in South Africa is pretty much atrocious is because staff attend customer service training courses...

By Chris Moerdyk 3 Mar 2015 05:02

Gordon Barker
Retail sales video marketing creates incredible opportunities

As video evolves, there are incredible opportunities in leveraging that content as a communications tool to help guide the customer or buyer's journey through the entire business life-cycle...

By Gordon Barker 27 Feb 2015 15:30

[Biz Takeouts Podcast] 124: A packed show about an event, a women's academy and research
[Biz Takeouts Podcast] 124: A packed show about an event, a women's academy and research

On the last Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Koo Govender and Jaco Van Zyl...

27 Feb 2015 12:57

[Biz Takeouts Lineup] 124: The IMC Conference Durban
[Biz Takeouts Lineup] 124: The IMC Conference Durban

Tune in to the Biz Takeouts Marketing & Media radio show tomorrow, 26 February 2015, from 9-10am, as show host Warren Harding chats to Koo Govender and Jaco Van Zyl...

25 Feb 2015 14:08

Secrets to improve your email marketing success rate
Secrets to improve your email marketing success rate

Colleen Backström, MD of Kaleidoscope response marketing, shares several simple ways to improve the success of your email marketing, no matter what industry you're targeting...

By Leigh Andrews 25 Feb 2015 08:00

Service versus sales: a new era of customer demands
Service versus sales: a new era of customer demands

The advances in technology, economic pressures and shifting cultural norms have resulted in consumers looking for cheaper goods and more convenient ways of accessing them...

25 Feb 2015 07:59

The eternal thumb war between entrepreneurs and social media - Nightjar Travel
The eternal thumb war between entrepreneurs and social media

Erik Brits, head of panic and strategy at Nightjar Travel, looks at the painful road he walked to develop a winning social media product...

By Erik Brits, Issued by Nightjar Travel 24 Feb 2015 12:27

New MD for engage
New MD for engage

One of South Africa's leading shopper marketing specialist consultancies, engage Management Consultants Africa, has appointed Etienne Beukes to implement its unique training and development solutions into the African market...

24 Feb 2015 08:39

We welcome the Facebook global team to Retail World Africa 2015 - Retail World
We welcome the Facebook global team to Retail World Africa 2015

Nicolas Franchet, Head of Retail and E-commerce at Facebook, has been confirmed as a Keynote Speaker at Retail World Africa 2015...

Issued by Retail World 23 Feb 2015 11:53

Bookmarks Awards reflect a maturing industry
Bookmarks Awards reflect a maturing industry

Winning a Bookmarks Awards is important. It is meaningful for a number of reasons, of which the winning is the least important...

By Danette Breitenbach 23 Feb 2015 11:11

KPMG Global Africa Practice launches app to streamline business in Africa - KPMG South Africa
KPMG Global Africa Practice launches app to streamline business in Africa

The KPMG Global Africa Practice has launched their new Africa Business App, which provides businesses and investors with seamless access to the very latest Africa information about doing business across the continent...

Issued by KPMG South Africa 23 Feb 2015 10:20

[Biz Takeouts Podcast] 123: Is design on the 2015 business agenda with Life is Awesome
[Biz Takeouts Podcast] 123: Is design on the 2015 business agenda with Life is Awesome

On the last Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Liné van der Merwe from Life is Awesome...

23 Feb 2015 08:38

Making its (Book)mark
Making its (Book)mark

Last week a total of 13 gold and 34 silver awarded on stage (the 44 bronze winners were announced but not called onto the stage), at the 7th Bookmarks Awards...

By Danette Breitenbach 20 Feb 2015 13:30

[TrendTalk] Content is key to 'winning' Twitter
[TrendTalk] Content is key to 'winning' Twitter

We know from a personal perspective that to get more followers on social media we have to be active daily, post cool stuff, be authentic and be engaged. But is it the same for brands?...

By Louise Marsland 20 Feb 2015 10:38

Consumer protection - The future of mobile prize promotions - Mobile Marketing Association
Consumer protection - The future of mobile prize promotions

Brand fails seem almost "old school" in 2015 as consumers are savvier and brands and agencies pay more attention to getting it right the first time around...

By Alan Haarhoff, Issued by Mobile Marketing Association 20 Feb 2015 10:22

Mugabe falling for Nando's? It's a fake, says fast-food chain
Mugabe falling for Nando's? It's a fake, says fast-food chain

NEWSWATCH: Nando's in Zimbabwe has quickly distanced itself from a cheeky ad based on Mugabe's recent much-publicised 'carpet malfunction', reports BD Live...

20 Feb 2015 06:49

Join the Oakley's "One Obsession" campaign
Join the Oakley's "One Obsession" campaign

Launched on 17 February and running throughout the year, Oakley's One Obsession campaign invites people to live out their passions...

19 Feb 2015 14:24

Noëleen Bruton
Marketing in tough times

In tough economic times, marketers are sometimes tempted to compromise their brands in order to drive sales or footfall - but this is a danger zone....

By Noëleen Bruton 18 Feb 2015 14:19

[Biz Takeouts Lineup] 123: Is design on the 2015 business agenda with Life is Awesome
[Biz Takeouts Lineup] 123: Is design on the 2015 business agenda with Life is Awesome

Tune in to the Biz Takeouts Marketing & Media radio show tomorrow, 19 February 2015, from 9-10am, as show host Warren Harding chats to Liné van der Merwe from Life is Awesome...

18 Feb 2015 09:18

Future is APPening with Appletiser
Future is APPening with Appletiser

Appletiser has become one of the first beverage companies in South Africa to make use of interactive Augmented Reality, as it makes three unique, interactive 3D animated characters come to life...

16 Feb 2015 12:16

[Biz Takeouts Podcast] 122: In studio with the World Wide Web Foundation
[Biz Takeouts Podcast] 122: In studio with the World Wide Web Foundation

On the last Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Dillon Mann, Philipp Hartmann and Theunis Hanekom...

16 Feb 2015 08:28

Danette Breitenbach
Engaging with connected consumers - Part 3

Marketers have to think about innovative ways to use social and the internet and how to engage in conversations that push your brand and earn triggers...

By Danette Breitenbach 13 Feb 2015 05:48

Lay's launches World Cup Cricket campaign
Lay's launches World Cup Cricket campaign

Lay's launched its 'You've Gotta Love Cricket' campaign in January 2015 specifically to highlight that it is as an official partner of the 2015 International Cricket Council (ICC) Cricket World Cup...

12 Feb 2015 09:26

[Biz Takeouts Lineup] 122: The show not to miss: World Wide Web Foundation
[Biz Takeouts Lineup] 122: The show not to miss: World Wide Web Foundation

Tune in to the Biz Takeouts Marketing & Media radio show tomorrow, 12 February 2015, from 9-10am, as show host Warren Harding chats to Dillon Mann, Philipp Hartmann, Theunis Hanekom and Koo Govender...

11 Feb 2015 08:34

Danette Breitenbach
Engaging with connected consumers - Part 1

Yes, consumers are all in the digital space. Not all consumers are not the same, and no, not all digital consumers are same...

By Danette Breitenbach 11 Feb 2015 06:01

Dressed for success
Dressed for success

With the festive season having come and gone, many manufacturers, retailers and young entrepreneurs are still probably pondering how they could have sold more of their goods to the savvy Christmas-consumer...

By Paul Muscat and Dean Bellingan 10 Feb 2015 09:13

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