Jasco will be supplying a complete, end-to end solution to Cell C that includes physical hardware probes that will be placed at its core sites, software, hardware and software implementation and a two-year support and maintenance contract. The monitoring, diagnostics and optimisation will enable the network to become more proactive in response to network issues and deliver improved service to its customers.
Mark van Vuuren
"The company became a distributor of CommProve earlier in 2012, which enabled it to successfully secure this business with Cell C. The solution enables the network to conduct real-time network diagnostics and monitoring of traffic, particularly over voice networks. This will enable it to determine call quality and call success, the frequency of dropped calls and more," says Mark van Vuuren, MD of Jasco ICT Solutions.
"If problems on the network are detected as a result of dropped and poor quality calls, these issues can be addressed immediately. This is a more proactive approach that enables issues to be addressed before customers complain, delivering improved customer service and efficiency. For the company, it is also an opportunity to expand on its existing RAN and transmission portfolios and to start playing in the OSS/BSS space, which will solve an important challenge for one of South Africa's major mobile network operators."
CommProve is a leading international provider of network monitoring and business solutions for mobile networks. Its portfolio includes the NetLedge real-time data acquisition and mediation platform and the Insight application suite, which collects and analyses network usage information and integrates it with business rules and subscriber data. Its solutions enable operators to maximise both customer satisfaction and profitability.
For more, go to www.jasco.co.za