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NORTH AFRICA Conexus paves the road for automotive sales and service standards in Africa - ConexusOutsourced call centre company Conexus has successfully extended its capabilities across Africa, having completed a challenging multi-country project. The venture into the continent continued when Conexus was tasked with implementing a large-scale customer satisfaction study for a leading, international automotive client in African countries. 3 Jun 2008 16:11 NORTH AFRICA Press harassment hinders Niger's development, watchdogs warnPress freedom groups agree that an increase in arrests, intimidation and harassment of journalists in Niger is impeding development in one of the poorest countries in the world. 16 Jan 2008 07:32 NORTH AFRICA Algeria Telecom launches 48 calls centres[Laeed Zaghlami] Algeria Telecommunications, the country's public operator of telecommunications services, is to establish 48 call centres to increase the number already in operation. 28 Nov 2007 11:52 NORTH AFRICA Innovation is alive and well and living in loyalty programsInnovation is alive and well among coalition loyalty programs around the world. Despite their advancing age, coalitions are continuing to innovate to keep their programs fresh and relevant to their target members. This applies equally in Africa as consumers' buying power increases, and retailers must think up new ways to keep existing customers and attract new ones. 9 Nov 2007 13:35 NORTH AFRICA When someone telephones your company...Do they get a response that encourages them to stay – or are they driven towards your competitors? How your staff talks to people who call can attract – or repel – those people. And that means a better business, or a failing one. 7 Sep 2007 07:45 NORTH AFRICA Pumping up sales through potent promotionsMoving forward successfully into the future, today's retailers must vary the types of the promotions they offer, to maintain a high level of consumer satisfaction toward their brand. 31 Aug 2007 12:07 Latest jobs | Ad showcase |
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