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Delivering a true omnichannel experience: what you need to know

With so many buzz words thrown around, omnichannel amongst them, it seems that retailers have completely lost sight on what a shopping experience is about...

By Lynette Hundermark 5 hours ago

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Sven Schoof, head of customer experience at Spree, discusses how to empower customers to interact with your brand...

By Lauren Hartzenberg 2 days ago

#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 2 days ago

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?

By Louise Marsland 18 Aug 2017

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. Here's why I'm glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business...

By Leigh Andrews 17 Aug 2017

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

By Leigh Andrews 16 Aug 2017

MultiChoice dominates first-ever CXA Awards

MultiChoice won four out of the six awards awarded at the first-ever CXA Awards held at the Century City Convention Centre in Cape Town last night...

By Juanita Pienaar 16 Aug 2017

Customer Experience Management Summit returns to Cape Town

The sixth Customer Experience (CX) Management Summit in Africa, taking place mid-August, will explore current and future state of CX to strengthen the industry within the African continent...

24 Jul 2017

Building the right foundation for exceptional customer experiences

Richard Mullins, MD of MEA at Acceleration, on how important the foundation in a business is in leveraging excellent customer experience and being able to connect to your customers on all their various demanding channels...

By Richard Mullins 30 Jun 2017

How Spree is transforming its customer experience through technology

Kinetic Events interviews Sven Schoof, head of customer experience at Spree, on how the online retailer is transforming its customer experience...

29 Jun 2017

How retailers can use social CRM to create meaningful engagement

At the dawn of the first Customer Relationship Marketing (CRM) software programmes in the 1970s, retailers relied on customer information collected by sales representatives...

By Bradley Elliott 21 Jun 2017

The power of personalisation in customer service

Recently I came across a radio interview with a “personal branding specialist”. Addressing the listeners, the guest spoke of the importance of clearly defining who you are...

By Wynand Smit 20 Jun 2017

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International

Can online take-away businesses deliver for investors?

A queasy mix of excitement, hope and cash have for some years now been mixing together in the food delivery sector and that rarely proves to be a recipe for success.

By Kevin Murphy 2 hours ago

Emirates SkyCargo collaborates with DuPont on enhanced temperature protection solution

Emirates SkyCargo in collaboration with DuPont is rolling out a new white cover solution as part of its endeavour to offer a range of innovative cool chain temperature solutions. The new White Cover Xtreme, featuring DuPont's Tyvek Xtreme W50 material, offers enhanced protection for temperature sensitive cargo in hot, cold and wet weather conditions.

18 Aug 2017

Contaminated eggs show continuing problems with supply chain

Another food scandal: this time eggs used for making sandwiches and other processed products that contain traces of an insecticide called fipronil. Fipronil is banned in human food production because it can be harmful to human health if ingested in sufficiently large quantities.

By Lisa Jack 17 Aug 2017

Bain's takes gold at 2017 World Whisky Masters

Bain's Cape Mountain Whisky, South Africa's first single grain whisky, was awarded gold by the panel of judges at the 2017 World Whisky Masters, held by the Spirits Business Magazine in the UK.

17 Aug 2017

Change or die: American malls confront Amazon era

NEW YORK, US - As the retail industry churns in the Amazon era, American shopping malls are turning to a new generation of stores, food and entertainment offerings to make up for an exodus of department stores.

15 Aug 2017

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