"How do you take what you do as seriously as possible but not so seriously that it ends up inhibiting what you do?"
Adam Driver

"Successful CRM is about competing in the relationship dimension. Not as an alternative to having a competitive product or reasonable price- but as a differentiator. If your competitors are doing the same thing you are (as they generally are), product and price won't give you a long-term, sustainable competitive advantage. But if you can get an edge based on how customers feel about your company, it's a much stickier--sustainable--relationship over the long haul. (via Small Biz CRM)"
Bob Thompson

"As a teenager you are at the last stage in your life when you will be happy to hear that the phone is for you."
Fran Lebowitz

"The telephone is a good way to talk to people without having to offer them a drink."
Fran Lebowitz

"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better."
Jeff Bezos

"You cannot tailor-make the situations in life but you can tailor-make the attitudes to fit those situations."
Zig Ziglar

"Consciously or unconsciously, everyone of us does render some service or another. If we cultivate the habit of doing this service deliberately, our desire for service will steadily grow stronger, and it will make not only for our own happiness, but that of the world at large."
Mohandas Gandhi

"The easiest kind of relationship is with ten thousand people, the hardest is with one."
Joan Baez

"Clearly no group can as an entity create ideas. Only individuals can do this. A group of individuals may, however, stimulate one another in the creation of ideas."
Estill I. Green

"You make a living by what you get. You make a life by what you give."
Winston Churchill

"Service is the rent we pay for being. It is the very purpose of life, and not something you do in your spare time."
Marion Wright Edelman


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