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Profile

I am a skilled web content writer and blogger with a people-focused outlook. I have four years experience researching, developing and editing well crafted, engaging blog posts and articles across a wide range of topics.

More recently, I've found myself in a customer service role within the Western Cape Government. It's not a position I would ever have imagined for myself, but one I enjoy immensely nonetheless. It suits my relationship-oriented personality.
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Current employment

Social Media Officer
118 Contact - http://119next.com/
Present - Cape Town
Seconded to the Western Cape Government – Department of the Premier (e-Government for Citizens) as their Social Media Officer • Monitor Facebook and Twitter and respond to citizen queries (± 5 per day) • Respond to citizen queries via the e-mail channel (± 10 per day) • Liaise with relevant departments to track progress of escalated queries to ensure a timeous and satisfactory resolution

Skills

Content Copy Writing, Client Service, Public Speaking, Social Media, Web Content Producer, Story Telling, Blogging, Relationship Building

Qualification

WebPR for Professionals
Year completed:2010
Education level:Certificate
Institution:Quirk
Location:Online, South Africa
 
Creative Writing
Year completed:2008
Education level:None
Institution:Writers Write
Location:Cape Town, South Africa
 
Magazine Journalism
Year completed:2008
Education level:Certificate
Institution:SA Writers College
Location:Online, South Africa
 
ColWri2.3x Principles of Writt
Year completed:2014
Education level:Certificate
Institution:BerkeleyX
Location:Online, United States
 
In Real Life

Angela Horn is one of 20 speakers who will be sharing an 'idea worth spreading' on the TEDxCapeTown stage on Saturday 20 July as part of TEDxCapeTown's 2013 'Amazing People, Crazy Places' event.

By Angela Horn 16 Jul 2013 07:59

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