Famous Brands to open 250 restaurants

[Zeenat Moorad] In line with its 'audacious' growth ambitions, Famous Brands (Fbr) is to advance its existing network by 250 restaurants in the financial year ahead, the company's CEO Kevin Hedderwick said on Monday, 21 May 2012. 22 May 2012 15:52

Customers' complaints need strategy

[Aki Kalliatakis] Customers have the power to change service levels, performance and product, yet still they feel they are often mistreated. Successful complaining however needs to be focused in order to achieve lasting results. 24 May 2012 09:21

Conflict management in the workplace

[Howard Badler] Conflict management seems to be the buzzword in a number of articles that I have read recently and I am seeing more and requests for conflict management training. Firstly you need to understand the definition of a conflict. Read on... 19 Sep 2008 10:13

Consumer value - reality or myth?

[Colin Ramparsadh] Kevin Roberts once said, "Consumers don't stop buying when economies go through down cycles. They look harder for value." In the current economic climate, this still applies. 28 May 2012 14:22

Adverts not broadcasts: BCCSA

The Broadcast Complaints Commission of SA (BCCSA) has ruled that film advertisements through a subscription broadcaster did not fall within its jurisdiction. This was after the commission received an anonymous complaint about an advertisement for a film available on MultiChoice Box Office service. 24 May 2012 08:28

SME Survey 2012: SMEs slow to harness cloud

Despite the clear benefits of Cloud computing, ranging from reduced costs to improved efficiencies, small and medium enterprise (SMEs) have yet to embrace this approach to technology use. 25 May 2012 10:11

Tsogo Sun reveals its 54 on Bath

54 on Bath is the group's new deluxe boutique hotel in Rosebank, and the group reckons that this is the hotel for You! Strategically positioned in Rosebank, 54 On Bath aims to provide a personalised experience to travellers from anywhere in the world. 23 May 2012 10:09

Gaborone gets another 5-star hotel: Lansmore Masa Square

Lonrho has added a new 5-star hotel in Gaborone, Botswana to the Lonrho Hotels portfolio. The group will open the new hotel in July 2012. 28 May 2012 06:56

What are my consumer rights?

[Howard Badler] Consumers have rights and as an employee or customer, it is your responsibility to ensure that these rights are adhered to at all times. But what exactly is Consumer Rights? 5 Sep 2007 15:09

Kraft Foods South Africa

Jacobs Coffee rolls back the years with Parkhurst pop-up store

The Jacobs Board Game Café, just off Parkhurst's trendy 4th Avenue, is helping people make connections the old-fashioned way this winter. There's no WI-Fi, no apps and not so much as an iAnything as far as the eye can see - just a wide selection of your best loved board games, some nostalgic favourites and comfy spots to sit and enjoy the unmistakable allure of the Jacobs Verwohnaroma. 28 May 2012 12:38

CNBC Africa opens office in Mozambique

CNBC Africa, a CNBC International franchise owned by Africa Business News, has entered into a joint venture with Mozambique's state broadcaster, Televisão de Moçambique (TVM), and will open a bureau in Maputo. CNBC Africa's country bureau representative will be Sunnyboy Mshengu. 24 May 2012 11:35

E-mail to be ditched in favour of social media?

According to a Business Live report, some companies are likely to ditch e-mails in favour of social networking sites to forge closer ties with customers and partners, which quotes the IBM CEO study of 1 700 chief executives from 64 countries. 23 May 2012 15:57

CANSA condemns tobacco's marketing tactics

As World No Tobacco Day comes on 31 May 2012, the Cancer Association of South Africa (CANSA) condemns the tobacco industry's aggressive marketing, despite advertising restriction requirements in legislation, as smoking continues to be a challenge to public health. Help the association fight for a smoke-free environment by buying a sticker for R5 and wearing it on World No Tobacco Day. 25 May 2012 10:08