Customers' complaints need strategy

[Aki Kalliatakis] Customers have the power to change service levels, performance and product, yet still they feel they are often mistreated. Successful complaining however needs to be focused in order to achieve lasting results. 24 May 2012 09:21

Life's a beach

[Brian Berkman: contributing editor, travel] I'm prejudiced. We have a weekend home in Pringle Bay so any suggestion that the West Coast rather than the South East coast where Pringle Bay is situated is better, is met with derision. 28 May 2012 07:24

Consumer value - reality or myth?

[Colin Ramparsadh] Kevin Roberts once said, "Consumers don't stop buying when economies go through down cycles. They look harder for value." In the current economic climate, this still applies. 28 May 2012 14:22

CNBC Africa opens office in Mozambique

CNBC Africa, a CNBC International franchise owned by Africa Business News, has entered into a joint venture with Mozambique's state broadcaster, Televisão de Moçambique (TVM), and will open a bureau in Maputo. CNBC Africa's country bureau representative will be Sunnyboy Mshengu. 24 May 2012 11:35

CANSA condemns tobacco's marketing tactics

As World No Tobacco Day comes on 31 May 2012, the Cancer Association of South Africa (CANSA) condemns the tobacco industry's aggressive marketing, despite advertising restriction requirements in legislation, as smoking continues to be a challenge to public health. Help the association fight for a smoke-free environment by buying a sticker for R5 and wearing it on World No Tobacco Day. 25 May 2012 10:08

How to get a greater response from your marketing

[James Hurford] Persuasive copy should always grab the reader's attention, secure their interest, stimulate their desire for the goods or service, and lastly, motivate them to take action. 12 Mar 2012 13:16

Springleap packaging design contest to refresh Stimorol

Springleap.com and Stimorol South Africa have teamed up to launch the design platform's very first packaging design contest. 28 Mar 2012 10:53

Banning alcohol advertising misses the point - and the objectives

[Justin McCarthy] There is no doubt that South Africa has an alcohol-abuse problem. Alcohol-related problems such as foetal alcohol syndrome, physical and emotional abuse, drunk driving, severe medical conditions and a raft of social side effects are significant health and social concerns. 18 May 2012 08:21

Grindrod weathering the global storm

[Artwell Dlamini] The collapse in spot shipping rates, which have tested decade-low levels, has failed to tip Grindrod into the red, say analysts, who expect the depressed shipping market to lower its earnings. 20 Apr 2009 13:54

South African wine sales fall

South African wine sales have followed UK sales sharply lower, Tai Collard, MD of direct wine marketer, Wine of the Month Club said on Tuesday, 21 April 2009. 21 Apr 2009 12:52

Shebeen poser for SAB

[Adele Shevel] An impasse over regulations granting liquor licences in the Western Cape is hampering SAB's beer sales in South Africa. 21 Apr 2009 12:38

FIFA scores court win against Pretoria sports bar

[Sanchia Temkin] International soccer body FIFA secured its first 2010 court victory in the Pretoria High Court yesterday against a Pretoria sports bar for ambush marketing. 21 Apr 2009 12:44

Altech majority holder of NuPay

[Lesley Stones] Altech is continuing its gradual growth through acquisitions, with its latest move being the R53,5m purchase of a controlling stake in a payments processing company. 5 Jun 2009 13:00