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Top six priorities for contact centres in 2013

[Ian Goss-Ross] If contact centres aren't preparing to embrace these six key trends, they have already fallen behind.

Posted 4 months ago | Like
Follow the private cloud for secure business operations

[Roelof Louw] Businesses looking for a secure virtual environment will only consider the private cloud in the near future, says research firm IDC. According to the researcher, the private cloud is the closest to a virtualised infrastructure which offers better controls.

Posted 7 months ago | Like (1)

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