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tongesai mutematsaka
i have worked for seven years at travel connections pvt ltd which was a GSA for comair limited in victoria falls zimbabwe.
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Show profile Hide profileTongesai Mutematsaka
1) Working Experience
Senior Customer Services Agent (October 2005 to 31May 2013)
Company: Travel Connections pvt (ltd) [Comair limited]
Duties
• Reservations: making bookings, confirming bookings, and attending to customer queries.
• Ticketing : selling electronic tickets,
• Checking- in passengers,
• Doing the load sheets, Electronic flight bag load sheets ( EFB)
• Baggage tracing: creating lost luggage files, updating the files, closing files when the bags have been restored to passengers.
• Load control: producing load plans and to make sure that flight is correctly load as per the load plan,
• Boarding passengers and general ramp supervision.
2) On- job training courses
• Ramp control course 7 July 2010
• Aviation security awareness course 23 March 2011
• Dangerous goods course for passenger handling staff category nine (9) 25 Nov 2011
• Station emergency awareness 15 March 2012
Tongesai Mutematsaka
1) Working Experience
Senior Customer Services Agent (October 2005 to 31May 2013)
Company: Travel Connections pvt (ltd) [Comair limited]
Duties
• Reservations: making bookings, confirming bookings, and attending to customer queries.
• Ticketing : selling electronic tickets,
• Checking- in passengers,
• Doing the load sheets, Electronic flight bag load sheets ( EFB)
• Baggage tracing: creating lost luggage files, updating the files, closing files when the bags have been restored to passengers.
• Load control: producing load plans and to make sure that flight is correctly load as per the load plan,
• Boarding passengers and general ramp supervision.
2) On- job training courses
• Ramp control course 7 July 2010
• Aviation security awareness course 23 March 2011
• Dangerous goods course for passenger handling staff category nine (9) 25 Nov 2011
• Station emergency awareness 15 March 2012
