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Qualifications:

Matric Certificate

Studied a Hotel Management course at Damelin Boksburg.

Qualifications:

Diploma in International Hotel Management.
City and Guilds Certificates in Food and Beverage Services, Accommodation Operation and Services, and Reception Operation Services.
First Aid Certificate.
Cape Wine Academy Certificate.

Extracurricular Activities:

I played for the Kempton Wolves under 21 rugby side, where we won the Falcon district league for the fourth time in a row as the under 21 side.

Period: February 2009- February 2010

I try to keep a fit and healthy life style and in doing so I visit the gym on a regular basis.

Work Experience:

Current Employment:

I have two years working experience in the Hospitality Industry in managerial positions.

African Rock Hotels,
5 Star Boutique Hotel
Duty Manager
26 May 2010 to 3 August 2012

Promoted to Senior Duty Manager on 1st of November 2011

My duties involve:
• Overseeing and managing all aspects of the hotel including front office management, reception, housekeeping and kitchen.
• Opening and closing of hotel
• Checking guest in and out
• Making reservations, Telephonically or via E-mail
• Working close with agents
• Counting and ordering stock
• Barman/Waiter
• Handle breakfast buffet
• Opening guests accounts
• Settle guests accounts
• Booking transfers and tours for guests
• Making reservation
• Switchboard
• Lunchtime Chef
• Room checks
• Restocking
• Checking guest amenities
• Checking and controlling staff duties
• Petty Cash
• Filling
• Making check inn forms for guests
• Handle site inspections with agents when they need
• Making housekeeping room cleaning schedule
• Assisting with housekeeping and will do cleaning with housekeepers
• Hand over to next shift
At African Rock Hotels I worked very closely with international guest and strive to give personalised service.

The programs I work with everyday are as follows:
• ICE Reservation Management
• Pastel
• Oddesey Stock Control System
• MAN 3000 (Telephone System)
• Microsoft Outlook

I was also appointed as Greening Captain who works very closely with the wilderness foundation in making the hotel environment eco-friendly and saving more on water and electricity.

Previous Employment:

Dullstroom Inn
Trainee Duty Manager
19 February 2010 until 22 May 2010

My duties involve:
• Opening and closing of hotel and Bar
• Checking guests in and out of hotel
• Stock control and ordering of stock
• Barman / Waiter / Bar Manager
• Cashing up at the end of the night
• Making reservation
• Switchboard
• Serving guests
• Settle guests accounts
• Ordering stock
• Managing staff and handling duties
• Room checks
• Answering e-mails

Reason for Leaving:

Better job opportunity in Johannesburg

Excellent command of spoken and written English at all levels (Courteous, Clear, Complete, Concise, Correct, Consistent)
Excellent Management and Business Administration
Excellent interpersonal skills and ability to multi-task
Excellent and pleasant disposition with strong interpersonal skills
Excellent People and Motivational Management
Excellent Analytical mindset
Excellent in using computer technology
Excellent Customer Relations & Service
Excellent marketing, promotional and events coordination
Excellent and highly attentive to detail
Excellent and strong initiative and Problem Solving abilities
Friendly, positive and approachable attitude