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I hate Virgin Mobile!!

23 Jul 2007 16:2823 commentsBizLike
for all the ppl who have gotten ineffectual service from Virgin mobile...
For close on 4 months now i
have called the help centre in regard to my faulty phone that doesn't
work properly and needs repairs, i have called to the extent of 15 times, and have
gotten the run around constantly even when requesting a supervisor to
get back to me. Being told on every call that someone will get back to you within 1 or 2 has become an overused cliche to me.

I have tried to escalate this myself but to no avail...
The incompetence of the service is astonishing. All I wished for to have
someone pick up my mobile(Imate Kjam) for repairs with a replacement phone as i
require one. But to date nothing has happened, The
call centre staff are as friendly and as competent as a 3 yr old getting a scolding. THAT IS NO WAY TO OPERATE ANY BUSINESS!!!
Forum created by Ian
 
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Potential Solution?-
Try logging it with HelloPeter.com, the results are usually good. Posted on 26 Jul 2007 14:29
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Frustrated
Same here !!-
I'm in Canada. I guess the poor service and lack of knowledge is world wide. All I want is to sign up and account for my daughter. I was a victim of fraud and had my online credit check block through Equifax (a service in Canada) in order to protect myself. After 5 days of repeated calls to both Equifax and Virgin Mobile, I have yet to get the problem resolved. The message I received from Equifax was the Virgin staff does not know the proper procedures to handle situations like mine and all it takes is one simple phone call to Equifax through their members contact phone line, everything will be cleared up. I've tried to assist Virgin with this task and was given the run around saying they've called Equifax and someone from Equifax will get back to them. After speaking with Equifax, I was told that's not how Equifax works. Equifax will provide their customers, in this case Virgin Mobile, an answer within matter of minutes once they speak with a Equifax representative. If this how they treat you before you become a customer, I hate to imagine how they will treat you once they have your money. The only reason I'm considering a Virgin account for my daughter is because they offer the most suitable package for her use. Otherwise, I would have gone with my cellphone provider and hell with this nonsense. Sense the frustration? Posted on 29 May 2008 23:21
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Chris Pomroy
Mee too.-
Virgin Mobile has fucked me over plenty a time, starting with trying to make me pay for service lost because of THEIR faults in my phone (sent away, they wanted me to pay for the service while it was gone), sending me back a CLEARLY still broken phone THREE times before I demanded either a new phone or I was leaving, and even then they give you as much hassle as possible. Virgin Mobile SUCKS.

Newfoundland, Canada. Posted on 26 Jun 2009 17:37
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dons
virgin moblie sucks-
i brought i game for a few quid and they sent me a text about the offer i paid for it and it wouldent let me download it.There help line is crap!!!! Posted on 28 Jan 2011 23:51
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I too hate virgin mobile-
I needed to transfer my mobile number to and fro but this has not been done. when I ring customer service all I get is hung up on and made to wait on hold listening to a voice activated service.

Have I ported my number across to them yet?
Answer:no
am I changing providers -omfg-yes!!! Posted on 13 Dec 2008 21:54
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greg
ME TOO-
I too have been waiting on the phone for 65 minutes to their "sort me out" callcenter now!!!
SORT ME OUT!??

I cannot believe how incredibly bad Virgin mobile's service is. I have NEVER waited this long on a call in my life!

What can we do about this? Posted on 18 Dec 2008 12:19
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matthew
Virgin Mobile - Incompetent-
I too am a victim of their incompetence and attempted theft. Join the fb group above - Spread the word - I have 2 cans and string free for anyone who drops VM as a service provider. And you will find it a far more pleasurable experience. Posted on 2 Aug 2010 20:37
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B
they are the worst!!! stay away from virgin mobile!-
gist- they sent me a phone that cannot be activated. took hours just to be told to return it for a refund (and return postage cannot be supplied by them if you do not yet have a phone number). returned it 3 weeks ago and have spent hours on phone, been hung up on several times, transferred multiple time each call and just trying to get someone to tell me when i can get refund.

still unresolved!!!!!!!!!!! Posted on 3 Aug 2009 19:19
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F*ck Virgin Mobile...-
Hahaha! I love this,
You guys gave me a good laugh...
We need this, as our once beautiful and safe (and affordable) country,
and service levels have become a sick joke!
Great post ;-)) Posted on 9 Aug 2009 10:27
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tru3 d@t hom!3
y0 wh@t$ uP?-
sam3 y0 Posted on 23 Nov 2009 02:42
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Jordan
Call centre is a joke!-
Beware of Virgin mobile! Their call centre is a dead set joke. They can hardly speak english and are useless. I wish I was back on Woolworths Everyday mobile. Posted on 3 Feb 2010 00:19
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Jillian
I agree 100%.-
I got a phone for my daughter, and other people have told me that Virgin Mobile is a really good phone service, so I decided to try it. I went on the $15 plan to start with, and my bill ended up not being $15, but over $200. I checked my bill, and I didn't quite understand why I was being charged so much, so I called customer service. They didn't help AT ALL. Said they weren't sure!!! Thinking that this was just a one time thing, because I just signed up, I paid the bill. Next month, the bill went up to $300!! I called to ask again, and they were absolutely no help. Unfortunately, I went on a 3-year contract, and I have no idea what to do.
I'm telling you, virgin mobile has friendly, but unknowledgeable staff, horrible customer support, and has huge, unbelieveable bills at the end of the month. Posted on 18 Mar 2010 23:26
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girl
SO TRUE I HATE VIRGIN MOBILE-
ok i hate HATE virgin mobile their fones suck(the guy who invented this prob had nothin better 2 do cuz he is a fat motha trucka who is apparently a VIRGIN now MOBILE.) i hope maybe he he get some and have some better thoughts on the quality and stablitly of what is so called bull shit virgin mobile. Posted on 26 Mar 2010 22:59
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I hope Virgin goes bankrupt...-
What the f*ck is wrong with these people?!?! I have never blogged once in my life but its necessary now... I have been trying to move my contract for 2 years now and,,, NOTHING! I have spent 46 hours on the phone trying to talk to somebody. I should have known better, I'd heard about this from others... Well that is the last time I buy anything virgin Posted on 21 Apr 2010 19:54
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waste of my time.-
It is impossible to get through to a real, english-speaking person. when you do, if you dont get hung up on, you will just go in circles. call ten times and you will get ten different answers. there are no such things as supervisors there apparently. they have outright lied to us in order to make money. i warn everyone considering them, even if it costs extra, GO TO ANOTHER COMPANY. Posted on 5 May 2010 04:34
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NEVER GO FOR VIRGIN MOBILE!-
honestly, for people out there who decide to go on virgin, DO NOT! i repeat DO NOT go on virgin.
#1- callng in TAKES hours!!
Whenever i call in, i wait for more like 15 minutes to get to one line .. and when they pick up they tell me they have to transfer me over to the contract lne which then i wait for more than 30 mins.
honestly, within the past month, i've called in 3/4 times a week, and ended up hanging up. i'm fed up with them!
just to do a "resposibilty transfer" i had to call in 5 TIMES a day cus stupid workers don't know the procedure. in the end, i didn't even do the responsibilty transfer!~ i then called in the next day, to yell and complain and the worker then told me i had to hang up. a manager is going to call me and i hope to god i can do something about it, cus i have never ever dealt with such a horrible company before. Posted on 30 May 2010 01:33
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Andrew
Charged every month for an extra non existent contract-
Join the group http://www.facebook.com/reqs.php#!/group.php?gid=137360862953979&ref=ts

Every month my father gets charged for a contrac with Virgin Mobile that doesn't exist!! No one can help him and they now owe him thousands of rands. I was disconnected from Virgin Mobile for an entire month once for no reason! Posted on 15 Jul 2010 23:32
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Ezzie
I'd steer clear of Virgin Mobile Australia-
I've never had any issues with mobile services, so it was a bit of a shock to experience such woeful service from Virgin. There's a HUGE list of major issues...too long for here. Basically, they've swapped our personal info with others, failed to set up any basic admin functions, overcharged, misdirected and my service still isn't functioning properly. Want to know how many calls (to hopeless call centre) or letters, emails and faxes I've sent? Hopeless. Loved 'Three'...certainly was the magic no. for me. Loved their service, but my kids all on Virgin for free texts to their mates, so I swapped to save money...so hilarious how my phone charges are now five times (yes, FIVE!) as high....and I'm really not a big phone user. Posted on 17 Jul 2010 02:48
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Bloop
boo-
i hate Virgin Mobile Posted on 28 Jul 2010 22:10
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Kev
Virgin - Australia - all services-
My experiences with Virgin branded companies were so appalling, Irealised the only way I would get satisfaction was to leave them..so I cancelled my Internet services with them, ported my mobiles awayfrom them, cancelled my credit card and moved the debt elsewhere, and best best of all, moved my $120k of superannuation away from them. Screw you Virgin! Posted on 29 Jul 2010 08:48
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seriously-pissed
THEY COMMITED FRAUD-
I had a 'grandfather plan' (really old) and the company decided they would get rid of the plan. All fine, with exception that NO ONE TOLD ME THEY WERE CANCELING the plan and on top of that THEY ILLEGALLY CHARGED MY CREDIT CARD WITH A NEW PLAN I NEVER AGREED TO. That is considered FRAUD my friends. And trying to get this dealt with is IMPOSSIBLE. NO ONE WILL CALL ME BACK!!! This company needs to be abolished.

P.S PLEASE RELAY ALL COMPLAINTS TO the Better Business Bureau (available in both Canada and the US) so SOMETHING can be done! Posted on 10 Sep 2010 01:37
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Melissa
Hate Virgin Mobile with a passion-
Do NOT get Virgin Mobile Service and spread the word! Every single month I have an ongoing issue with my web and picture messaging (I am unable to send/recieve messages) and I have to waste hours of my life (each month) trying to get the issue resolved. They are idiots at the customer service department. I eventually speak to someone who's primary language is English when I get transfered to "technical support" and some how they magically resolve my problem for the time being. I am always told that it will take up to a week to fix which is crap when I am paying for services I am unable to use. I am done wasting my time with Virgin Mobile - they suck! Posted on 21 Apr 2011 21:09
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chaim
virgin mobile 'broadband' internet sucks!-
it's advertised as "3-G service" for the $40 per month plan (unlimited txt, videos, etc,) but it's literally slower than dial-up, usually around 27kb per sec. Posted on 27 Apr 2011 06:28
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