Going green - 28 Nov 2011

More than 15000 people gathered at Durban's International Convention Centre today for the opening of COP17, the United Nation's annual climate change conference, which President Jacob Zuma has called a "defining moment". The conference will run until 9 December, with the CMP7 to the Kyoto Protocol taking place in conjunction with the international event.

While government looks at combating carbon emissions, small organic farming operations are getting all tied up in red tape.

Back on the shop floor, Chris Moerdyk tells us how to exceed expectations when dealing with difficult customers, and Gareth Pearson looks at how out-of-stock losses are costing retailers billions.

Be green!