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Editor's column

Customer-centric brand communication - 11 Apr 2016

By Leigh Andrews

Customer-centric brand communication - Mon, 11 Apr 2016As we delve further into #CommerceMonth at Bizcommunity, Beverley Klein finds out about 'the demanding digital consumer' and the resulting rise of 'the internet of customers' from Andre Steenekamp, CEO of 25AM. It's time for all businesses to realise this and revolutionise their brand communication.

With brand communication as a whole at the heart of everything the Loeries stand for, and Loeries® Creative Week™ 2016 just four months away, we decided to unmask the unifying power of creativity by chatting to Donovan Goliath - popular comedian by night and creative director by day, who serves as the first ever Loeries Creative Voice and is chatting about "creativity as a whole" on a special weekly segment on YFM, running until mid-May.

Switching focus to the concept of rebranding, Christo Maritz explores when is the right time to stick with the branding you've built up over the years and when to go for a rebrand, using music icons Madonna and Meat Loaf as examples. It's all about keeping in mind why your business does things and your ultimate purpose - from there, everything should flow logically.

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Leigh Andrews

Leigh Andrews

Andrews was on the inaugural Marketer of the Year (MOTY) jury for the 2019 Marketing Achievement Awards (MAA) as well as an #Inspiring50 2018 nominee herself, and judged over 500 entries for the most recent Epica Awards - the only creative prize awarded by journalists working for marketing and communications magazines around the world. She's also serving on the IAB (SA)'s #Bookmarks2020 Publisher panel.

Responsible for keeping a finger on the pulse of the latest happenings in the marketing and media industry, this is an almost 24/7 role that involves keeping one eye on your inbox with the other on your social media feed, to write breaking news stories and interviewing key people in the B2B space.

All made easier by 13 years of working for companies such as Microsoft, Kagiso Media, Fleet Street Publications, the Mail & Guardian Online, Caxton Community Newspapers and Newsclip's media, marketing and PR publications.

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