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Marketing & Media news

Sunday Times: How the SABC lied to us

Paying your TV licence may be "the right thing to do", but for eight years the SABC has been lying to us, according to the Sunday Times.
Sunday Times: How the SABC lied to usLetters of demand, text messages and calls to customers from the public broadcaster's debt collectors have threatened blacklisting, even though credit bureaus stopped listing TV licence debt at the end of 2004.

Yesterday, the Sunday Times revealed that the SABC is under investigation by the National Consumer Commission.

Although the SABC says its statutory TV licence fee is exempt from the Consumer Protection Act (CPA), that claim has yet to be tested.

Outraged consumer and justice groups described the debt collection modus operandi as "tantamount to extortion" and racketeering.

The Sunday Times has documents showing that at least four of the SABC's debt collectors have:

• Claimed to place "trace locators" (indicating that individuals are wanted for unsettled debt) on people's credit profiles;
• Threatened that judgments will be listed against a consumer's name for 30 years (judgments are listed for five years); and
• Warned that a listed judgment would make it "virtually impossible" to get credit.

The SABC's own renewal reminders have threatened to list individuals at "major credit bureaus".

Unreasonable demands by the SABC on consumers have included:

• A mentally disabled woman in Pretoria, who never owned a TV, being told to pay 25 years of licence fees that were "in arrears"; and
• A 22-year-old first-time TV licence-holder who, immediately after getting a licence, was back-billed for arrears to the age of 18.

The SABC failed to respond to detailed questions this week, citing other priorities. When it was pointed out that similar queries, including debt-collection concerns, had been unanswered since July, the broadcaster sent a backdated reply, which it purported to have sent at the time.

It referred to one letter from a collector as not having been approved. It said the letter had been withdrawn and corrected.

Questions about widespread use of credit-listing threats, including on its own renewal notices, went unanswered.

Charmaine Grobler has vowed the SABC will not get a cent of the TV licence fees claimed from her and has warned the broadcaster that if it and its debt collectors continue threatening her, she will lay a complaint of harassment.

The 49-year-old from Vereeniging has battled to defend an overdue licence claim of R250 since November. Despite providing letters and affidavits to the SABC and collectors Shapiro Shaik Defries & Associates, saying the TV had been sold, she receives threatening letters and the debt grows as monthly penalties are charged.

"I went to the SAPS to obtain a written affidavit, and yet they persist in harassing me," she said in an e-mail.

Threatening letters 'a mistake'

Shapiro Shaik Defries & Associates director Yaron Shapiro said the firm's letters containing listing threats were "a mistake".

Shapiro had "no idea" how many such letters had gone out and apologised to consumers.

Krause Botha, compliance officer for VVM, one of the SABC's long-serving collectors, said it had received instructions from the SABC in August to delete all references to credit listings from future correspondence.

"However, for some unknown reason, the relevant manager did not follow instructions. He is no longer in the employ of VVM," said Botha.

He denied VVM had misled or intimidated customers by false representation, but failed to answer questions as to why the inaccurate information had been given.

The vice-chairman of the SA National Consumer Union, Clif Johnston, said: "[The SABC's] approach is certainly against the principles enshrined in the CPA, if not against the act itself."

The national chairman of Justice Project SA, Howard Dembovsky, said: "To threaten people with dire consequences in order to extract money is racketeering."

In 2004, the Credit Bureau Association instructed its members to stop listing SABC debt and remove any previous listings. That followed concerns that consumers were being "incorrectly" billed and listed.

The acting commissioner of the NCC, Ebrahim Mohamed, asked that complaints and documentary proof be provided to the commission. Under the CPA, a supplier or his agent may not use coercion, undue influence, pressure, duress, harassment or unfair tactics to demand or collect payment.

Source: Sunday Times via I-Net Bridge


SOURCE

I-Net Bridge
For more than two decades, I-Net Bridge has been one of South Africa’s preferred electronic providers of innovative solutions, data of the highest calibre, reliable platforms and excellent supporting systems. Our products include workstations, web applications and data feeds packaged with in-depth news and powerful analytical tools empowering clients to make meaningful decisions.

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Justin Payne
Justin Payne
SABC, TELKOM and ESKOM extort consumers and the government turns a blind eye because they hold shares in these companies. They provide poor substandard service at ridiculous prices and there is little the average citizen can do. Unless we find alternative sources to these bungling behemoths we will continue to be punished for their incompetence and mismanagement. Is it too much to ask to have some better programs, something that hasn't been pulled out of the SABC's dusty archives.
Posted on 23 Oct 2012 13:30
Shirley Bisschoff
I've had a similar situation about 7 years ago trying to get answers when my father, a pensioner was being billed a non-pensioners rate and they threatened all sorts of terrible things. My dad is 79 years old and was under so much stress because of it. Disgusting!
Posted on 22 Oct 2012 19:04
Richard Gee
Richard Gee
These aren't isolated cases, just the tip of the iceberg. Having experienced their harassment, blackmail tactics and incompetence this year and spoken to colleagues I can testify that these practices are common and widespread at SABC.
Posted on 22 Oct 2012 15:58
Margaret Hugo
Margaret Hugo
I am glad! it is high time!
Posted on 22 Oct 2012 11:33

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