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Free Wi-Fi brings marketing returns for retailers

Free Wi-Fi is more than just keeping clients longer at a coffee shop or charging for every megabyte of usage for retailers' ISP to collect revenue...

By Prashil Gareeb 2 days ago

#SeamlessAfrica: Tackling the omnichannel retail reality

‘Omnichannel' is not merely a business buzzword, it's the new retail reality. Amanda Herson, e-commerce director for the Cape Union Mart Group, shared her thoughts...

By Lauren Hartzenberg 20 Mar 2017

Humans want human touch in customer journey, not bots

New UK research indicates that consumers value human interaction in the customer services process, with 87% reporting they tend to stay more loyal and increase their business with companies that offer a real person to talk to at the right stage of their customer journey...

20 Mar 2017

#eComConfex: Become digitally intelligent, or go home

If your business does not have digital intelligence at its core by 2020 you may as well go home. This is according to James McCormick...

By Lauren Hartzenberg 3 Mar 2017

Getting VR right and ready for retail

Online retailers have led the charge when it comes to the early adoption of technology to enable better customer experience. However, despite a growing appetite for VR...

By Daryn Mason 20 Feb 2017

The Style Group innovates with modern social media commerce

Nigerian contemporary lifestyle retail group, The Style Group is offering fashion, accessories and design services via modern social media commerce. In the booming social media and e-commerce market of Nigeria, its model is a hit and is reaching thousands of Nigerians eager to shop online.

17 Feb 2017

Are marketer-agency relationships losing that loving feeling?

February is the month of love, with Valentine's Day providing countless marketing communications opportunities to express those ‘loving feelings' – an appropriate time to reflect on the state of marketer–agency relationships...

By John Little 14 Feb 2017

Virtual reality, chatbots will dominate CX by 2020

The relationship brands have with their customers is set to undergo a technological revolution causing the number of human-to-human interactions to fall...

8 Dec 2016

Onyx Connect to build Africa's first smartphone plant

According to a report by TimesLive, South African startup Onyx Connect is set to become the first to manufacture smartphones in Africa...

8 Dec 2016

Mobile payment security for a globetrotting generation

Thanks to advances in technology, the travel experience - compared to only a few years ago - is faster, simpler and more convenient. We book airline tickets, hotel stays, and call an Uber quickly and easily with a simple click on websites or in apps, paying with credit or debit cards. And, once on the road, we use our mobiles to check-in, access boarding passes, and receive updates on any changes to our plans...

By Ajay Bhalla 9 Nov 2016

Facebook-owned Instagram getting into shopping

SAN FRANCISCO: Instagram on Tuesday said it will start testing features that let smartphone or tablet users easily buy items they find on the popular photo and video sharing service...

3 Nov 2016

Despite digital convenience, customers want personal contact

Verint Systems has published a report on a large-scale study of more than 24,000 consumers in 12 countries, including South Africa, that indicates that despite the rise in digital customer service channels and options..

28 Oct 2016

Customers will share a good story, use technology to drive this

Chantel Nimb at Oracle South Africa shares her experiences with good and bad customer service and points out that South African business need to give their customers good stories, worth sharing. Technology can assist this process...

By Chantel Nimb 26 Oct 2016

Amazon and VMware form alliance in the cloud

SAN FRANCISCO, USA: Cloud computing rivals VMware and Amazon Web Services on Thursday, 13 October 2016, announced an alliance that will let them play off each other's strengths...

14 Oct 2016

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