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Onyx Connect to build Africa's first smartphone plant

According to a report by TimesLive, South African startup Onyx Connect is set to become the first to manufacture smartphones in Africa...

48 minutes ago

Mobile payment security for a globetrotting generation

Thanks to advances in technology, the travel experience - compared to only a few years ago - is faster, simpler and more convenient. We book airline tickets, hotel stays, and call an Uber quickly and easily with a simple click on websites or in apps, paying with credit or debit cards. And, once on the road, we use our mobiles to check-in, access boarding passes, and receive updates on any changes to our plans...

By Ajay Bhalla 9 Nov 2016

Facebook-owned Instagram getting into shopping

SAN FRANCISCO: Instagram on Tuesday said it will start testing features that let smartphone or tablet users easily buy items they find on the popular photo and video sharing service...

3 Nov 2016

Despite digital convenience, customers want personal contact

Verint Systems has published a report on a large-scale study of more than 24,000 consumers in 12 countries, including South Africa, that indicates that despite the rise in digital customer service channels and options..

28 Oct 2016

Customers will share a good story, use technology to drive this

Chantel Nimb at Oracle South Africa shares her experiences with good and bad customer service and points out that South African business need to give their customers good stories, worth sharing. Technology can assist this process...

By Chantel Nimb 26 Oct 2016

Amazon and VMware form alliance in the cloud

SAN FRANCISCO, USA: Cloud computing rivals VMware and Amazon Web Services on Thursday, 13 October 2016, announced an alliance that will let them play off each other's strengths...

14 Oct 2016

Facebook's Oculus pushes virtual reality with new gear

Facebook on Thursday worked to ramp up enthusiasm for its virtual reality line, unveiling new gear including a lower-end wireless headset prototype...

7 Oct 2016

Facebook launches buy-and-sell 'Marketplace'

Facebook on Monday launched a new online "Marketplace" allowing members of the huge social network to buy and sell with each other...

4 Oct 2016

Deloitte and Apple bite into African business solutions market

Deloitte and Apple have teamed up to create a business tool for the African market that will better connect employees, supply chains and operations...

30 Sep 2016

Gamification could drive digital payment

Gamification could be used to drive financial literacy in SA where education remains one of the biggest obstacles to achieving widespread adoption of digital payment technology, Mark Elliott, president of MasterCard in SA, said on Tuesday...

By Hanna Ziady 29 Sep 2016

Customer experience and ratings - a two-way street

Customer experience management has traditionally been about customers being able to rate a business based on their interaction...

By Bruce von Maltitz 8 Sep 2016

Apple debuts iPhone 7 amid investor concern

Apple rolled out updated products and new features on Wednesday that mostly relied on an old strategy. The most valuable technology company...

By Alex Webb and Mark Gurman 8 Sep 2016

Exciting future for continent that accesses the power of Internet of Things

With smartphone usage on the up and IT literacy expanding, bringing Internet of Things (IoT) level connectivity is a natural progression for this tech-hungry continent...

By Brett Parker 16 Aug 2016

Five technologies that will change customer service by 2021

Rather than obsessing about driving efficiencies, savvy business leaders will look to emerging technologies to find new revenue streams and, more importantly, covert normally fickle customers into loyal supporters...

16 Aug 2016

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