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Omni-channel provides continuity of brand experience

Retailers in the US are merging brick-and-mortar and digital strategies into an omni-channel engagement, while most organisations are still contemplating how to develop a meaningful customer engagement strategy...

4 Jun 2015 14:17

Customer experience F-Words

When customer experience is introduced into a corporate strategy or dusted off, when it has been there all along, as a part of a strategy review, it can be a daunting task...

By Chantel Botha 3 Jun 2015 06:48

Rise of the price watchers

Retail Price Watch, South Africa's price comparison website for household goods, is now offering retail analytics (pricing data) to consumers and market-watchers as the cost of living continues to rise...

29 May 2015 10:47

Millennials not likely to use a company's products or services after a poor experience, report finds

According to Oracle's global report, Millennials and mobility: how businesses can tap into the app generation, nearly 55% of millennials say a poor mobile app experience would make them less likely to use a company's products or services...

30 Apr 2015 11:40

West Africa is going mad for MOBOfree.com

MOBOfree.com, a leading African social marketplace allowing people to buy, sell and swap products and services with other trusted people, combines a social network and classifieds board in a single integrated online platform...

28 Apr 2015 15:28

Competition to put business online

Efinity, an e-commerce fulfilment service, is offering SMEs a free e-commerce solution that is worth R75,000 and will get the winning business online in 24 hours. Companies have until 24 May 2015 to enter...

22 Apr 2015 15:41

Personal shopper solution receives prestigious global design award

The MC18 mobile computer, a next generation personal shopper solution from Zebra Technologies Corporation, has earned a prestigious Red Dot design award...

21 Apr 2015 13:50

"Eventology" - technology is evolving events industry

Ticketpro is able to tap into the enormous technology infrastructure owned by the Blue Label Telecoms organisation, as well as the latest advancements in the delivery of technology and solutions between organisations and individuals...

20 Apr 2015 11:05

Future of shopping lies in the FATTi boom boon

Atterbury yesterday announced the creation of a new technology company called FATTi, which will drive the company's initiative to understand consumer behaviour at shopping centres by engaging with customers through multiple digital media...

15 Apr 2015 15:23

Retailers still waiting for profits from omni-channel selling

The Omni-Channel Fulfilment Imperative report has revealed the enormous amount of resources that retailers and consumer goods manufacturers are spending to improve their omni-channel sales capabilities but it is not yet profitable...

15 Apr 2015 14:25

Parcel pick-up points perfected with Pargo

Pargo is a convenient parcel pick-up point solution, which allows consumers to collect parcels at a store of their choosing, will now be operating in over 100 outlets nationwide...

14 Apr 2015 15:49

The state of e-commerce in South Africa

South Africa's e-commerce market, although still in its infancy, is gaining size and momentum...

By Warren Harding 14 Apr 2015 06:37

Two new stores for iFix

South African cell phone and device repair specialist, iFix, recently opened two new stores, one in George and the other Nelspruit...

13 Apr 2015 14:57

Call for POPAI 2015 entries goes out

Entries for the South African 2015 POPAI SA Awards that recognise excellence in Point-of-Purchase (POP) advertising displays and marketing-at-retail activations are now open...

13 Apr 2015 12:28

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