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Episode 84: Agency focus - Source

Date: 2 Apr 2014
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Episode 82: An African Path to Success & Effective Measure

Date: 24 Feb 2014 | Time: 39:00min
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Episode 81: Conn Bertish and Cairo

Date: 14 Feb 2014 | Time: 44:44min
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Syenap Property in JV with Excellerate Property Services

Syenap Property has entered into a joint venture with Excellerate Property Services, adding its retail analytics solutions that analyse in-store video and data feeds, using 'customer aware' technology and translates these into real-time predictive and actionable tools to provide management with valuable insights.

11 Apr 2014 13:39

Consumers in SA 'easily switch to rivals'

Research released on Tuesday, 1 April 2014, by global consultant Accenture shows that 76% of South African consumers switched one of their service providers in the past year due to poor customer serviceā€š but 88% said firms could have done something different to prevent them leaving.

By Evan Pickworth 3 Apr 2014 14:46

The power of Humanness shown in The Ask Afrika Orange Index

The telecommunications industry has proved its worth in terms of service delivery and has shown a great improvement in the number of delighted customers since 2012 when only 37% were delighted, to 50% in 2013.

2 Apr 2014 13:40

Screws tighten with NCA Bill

The National Credit Amendment Bill, approved by the National Council of Provinces (NCOP), will see the screws tightened on reckless lending.

28 Mar 2014 05:09

New card payment system for metered taxis

In partnership with iMobilise Transportation Systems, Nedbank has introduced an integrated taximeter and card acceptance solution into 200 metered taxis, using its innovative PocketPOS device to accept fare payment with a credit or debit card.

7 Mar 2014 12:48

Understanding customer behaviour through analytics

Catering to the needs and requirements of customers is the cornerstone of retaining customers in the retail industry and keeping loyal customers is easier and more profitable than winning new ones.

By David McWilliam 6 Mar 2014 13:53

New soft safe play area coming from US

The unique, interactive soft play areas for indoor, outdoor and water play areas, from the US company Playtime, are now available in South Africa, through Playtime Africa, an authorised sales agent.

28 Feb 2014 13:09

Durbanville Hills launches wine club

South Africans can now enjoy the taste of Cape Town, wherever they may be, by joining Durbanville Hills Wines' new wine club.

26 Feb 2014 11:37

Food Routes platform launched for avid foodie travellers

For those who want to find out where they can wine, dine and recline at the click of a button, while travelling around South Africa, the newly launched Food Routes platform is ideal.

25 Feb 2014 09:52

M2M industry set to grow 23% annually

Machine-to-machine (M2M) technology, which allows both wireless and wired systems (cellular, wireless and fixed devices) to communicate directly with other devices, is expected to grow as an industry from a current US$121 billion business internationally to $948 billion by 2020.

21 Feb 2014 13:21

Tips for improving ecommerce customer service

Most people involved in ecommerce spend most of their time dealing with operations, inventory and policy. However, the most vital element of any business is the customer.

By Charles Mburugu 19 Feb 2014 09:49

Forecourts: Worth more than just a glance

Forecourts average 1,000 till transactions per day. If you look at the convenience market, the forecourt is today's 24/7 destination shop where you can buy anything from sweets to newspapers, ice to charcoal.

By Danette Breitenbach 12 Feb 2014 06:40

Is your car hire cover good enough?

Your hired car provision may not be comprehensive enough to meet your needs. You should plan ahead and investigate the possibility of extending your replacement car hire cover on your motor policy.

By Gari Dombo 11 Feb 2014 16:27

Reviewing car purchases for lower premiums

When buying a car and considering the associated monthly costs, one way to reduce these is to choose a vehicle that will attract a lower premium from one's insurance company.

By Nthabiseng Moloi 7 Feb 2014 14:17

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