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Demand for personalised service increases 52%

Verint Systems has noted in its 2016 research an increase of 52% in customers preferring customised service. This year, eight out of ten customers prefer it when service is personalised to them. It is apparent that market preferences are developing at a rapid rate and companies need to develop in time with their consumers...

By Wynand Smit 17 hours ago

Key strategies for motor retail dealers to take into 2017

Sewells MSXI shared a list of strategies for retail motor dealers...

24 Nov 2016

Domestly adds to its accolades

On-demand cleaning services startup Domestly nabbed the Best Disruptive Innovation Award at this year's AppsAfrica Awards hosted in Cape Town...

17 Nov 2016

Why SA's reluctance to use self-service tech is a positive for businesses

Self-service technology has gone a long way during the last decade. With the advent of social media and smartphones...

By Adam Manuel 14 Nov 2016

Community support critical to driving African entrepreneurship

A while back, I attended my brother and his partner's launch of their urban wear store. The event was an intimate affair, but it echoed an important message, the importance of community in entrepreneurship...

By James Maposa 10 Nov 2016

Slick complaint resolution tactics

How a company deals with complaints is a game-changer; the process should not be viewed merely as dealing with annoying customers, but as an opportunity for improved service delivery...

By Wynand Smit 24 Oct 2016

Gumtree partners with Shepherd/Standard Bank to introduce pay button

The current partnership between Gumtree and Standard Bank-powered escrow service Shepherd has been heightened through the introduction of a pay button, which allows customers to buy, sell and receive items...

21 Oct 2016

Johannesburg children's hair salon expands to Pretoria East

After its success in Johannesburg, the children's hair salon, Maddy Magoo, is expanding to Pretoria East. A multi-ethnic salon, it has plans to extend the concept to Western Cape and KwaZulu-Natal...

20 Oct 2016

PSPs collaborate to enable South African retail websites to sell into high growth markets

To enable South African retail websites to sell into high growth markets, leading payment service providers PayU and Computop have entered into a partnership...

18 Oct 2016

UPS expands delivery service to 28 new countries

UPS has announced the expansion of UPS Worldwide Express Plus, its earliest morning package delivery service, into 28 new countries, including UAE, South Africa...

17 Oct 2016

Amazon launches full on-demand music streaming service in US

NEW YORK - Online giant Amazon launched an expanded on-demand music streaming service in the US on Wednesday, taking on the likes of Spotify and Apple Music with a cut-price offer for users of its Echo speakers...

13 Oct 2016

Edcon launches money transfer service

Edcon, in partnership with the South African Bank of Athens and Blue Label Telecoms, has launched its first ever money transfer service, MoovaMoney...

13 Oct 2016

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