Subscribe to industry newsletters

BizTrends 2017


Download the complete BizTrends 2017 PDFs with over 100 trends contributors across 18 industry sectors.

Download PDF | Order printed book
Bizcommunity has over 400 industry contributors and we always welcome further contributions and contributors.
Making customer feedback pay off
Making customer feedback pay off

The entire customer journey, whether in sales or customer service, must be as seamless as possible and working with feedback from your customers is the best place to start...

By Wynand Smit 3 days ago

Food and beverage retail trends to be discussed at SACSC conference
Food and beverage retail trends to be discussed at SACSC conference

At the South African Council of Shopping Centres (SACSC) Research Conference, Dr Yvonne Court, partner & head of international consultancy...

17 Mar 2017

Countdown to Food & Hospitality Africa
Countdown to Food & Hospitality Africa

The second Food & Hospitality Africa (F&HA), powered by Hostex, will open at Gallagher Convention Centre on 7 May 2017...

7 Mar 2017

Six tips to select the right e-commerce fulfilment service
Six tips to select the right e-commerce fulfilment service

In e-commerce, order fulfilment involves managing inventory, packaging orders, shipping to customers and handling returns. Many e-commerce businesses are outsourcing...

By Charles Mburugu 6 Mar 2017

Cointreau selects finalists in Creative Crew grant scheme
Cointreau selects finalists in Creative Crew grant scheme

The Cointreau Creative Crew (CCC) Grant Scheme, which sought to identify and empower female creativity across South Africa, has selected 15 finalists...

2 Mar 2017

Seven keys to successful self-service
Seven keys to successful self-service

More and more businesses are either putting self-service options for customers in place or considering them in their service departments or contact centres...

By Jan Kühn 28 Feb 2017

Image via
Bidcorp open to acquisitive and organic growth opportunities

Food services group Bid Corporation (Bidcorp), which was unbundled from industrial conglomerate Bidvest Group, grew its interim revenue 5% to R67.8bn...

By Pericles Anetos 24 Feb 2017

Value added services made easy for South African retailers
Value added services made easy for South African retailers

A Cape Town-based fintech business, Electrum, is providing retailers and banks with the technology platform that they need to connect their systems to VAS providers...

22 Feb 2017

#DesignMonth: What's in your lunch box?
#DesignMonth: What's in your lunch box?

FOODwelove aims to change how offices eat by offering desk jockeys the option to have a healthy and wholesome lunch delivered in a cleverly designed box, straight to their desk...

By Cari Coetzee 20 Feb 2017

New township delivery service pilots in Ekurhuleni
New township delivery service pilots in Ekurhuleni

A new retail home delivery service for townships, funded by the National Youth Development Agency (NYDA), has launched in Ekhuruleni...

14 Feb 2017

Rhoda Afrika's blooming flower business
Rhoda Afrika's blooming flower business

Rhoda Afrika, who began her flower business in an outside stall, will supply thousands of flowers to around 40 Shoprite and Checkers stores in the Free State...

13 Feb 2017

Nick Sarnadas, event director of Food and Hospitality Africa, and Gary Corin, managing director of Specialised Montgomery Exhibitions, accept the award.
Food & Hospitality Africa scoops Best Trade Exhibition category award

Food & Hospitality Africa powered by Hostex was awarded Best Trade Exhibition in its size category (Category 1 - 6000sqm) at the first ever AAXO Organiser and Exhibitor Awards...

13 Feb 2017

UberEats adds more suburbs in Joburg and Cape Town
UberEats adds more suburbs in Joburg and Cape Town

UberEats, which launched in South Africa in late September 2016, and extended to Cape Town in late January 2017, has announced further extensions...

10 Feb 2017

Reduce customer queues with mPOS
Reduce customer queues with mPOS

Businesses can ease month-end queues simply by adding a mobile point-of-sale device to their traditional POS solution...

By Bronwyn Watt 10 Feb 2017

Gold Brands secures restaurants in UK franchise
Gold Brands secures restaurants in UK franchise

South Africans will soon be dining at such well-known UK brands as Bella Italia, Café Rouge, Las Iguanas and Belgo, following a franchise deal...

7 Feb 2017

Tenant mix contributes to retail success
Tenant mix contributes to retail success

Getting the right tenant mix is at the top of the list of factors that contribute to the success or otherwise of a major shopping centre...

By Olive Ndebele 6 Feb 2017

Cardtronics CEO Steve Rathgaber. ©Dave Rossman
Cardtronics acquires Spark ATM Systems to enter African market

Cardtronics, which provides services to approximately 225,000 ATMs in North America, Europe and Asia-Pacific, has acquired Spark ATM Systems...

6 Feb 2017

12 franchise trends for 2017
12 franchise trends for 2017

As we start the year 2017, we tend to reflect on the year that was. This might be a good time to look towards the future and see what 2017 has in store for us...

By Anita du Toit and Sasha-Lee de Bod 3 Feb 2017

#BizTrends2017: Four signs the economy of the future is built on mobile
#BizTrends2017: Four signs the economy of the future is built on mobile

Despite much hype and 'this is the year of mobile' predictions, the local market still hasn't quite reached its potential in terms of using mobile as a transacting tool...

By Peter Miller 17 Jan 2017

#BestofBiz 2016: Retail
#BestofBiz 2016: Retail

We've compiled our annual #BestofBiz 2016 lists across all our industries featuring our most popular articles, most-read contributors and brand press offices with the most views. Discover the most read content on Bizcommunity's Retail portal over the past year below.

12 Dec 2016

The mobile landscape - looking at 2017 and what e-retailers could expect
The mobile landscape - looking at 2017 and what e-retailers could expect

Truth be told, we've been waiting for quite some time for the inevitable 'mobile boom' all the trend analysts, commentators and everyone in-between has been telling us about for the last six years...

By Graham Du Plessis 9 Dec 2016

(c) Wavebreak Media Ltd -
Demand for personalised service increases 52%

Verint Systems has noted in its 2016 research an increase of 52% in customers preferring customised service. This year, eight out of ten customers prefer it when service is personalised to them. It is apparent that market preferences are developing at a rapid rate and companies need to develop in time with their consumers...

By Wynand Smit 7 Dec 2016

(c) carmenmsaa -
TFG to use Uber-like delivery model

The retailer takes on game-changers with its 'deliver 2 me' service for online fashion purchases...

By Colleen Goko 6 Dec 2016

Picture:
Amazon testing cashier-free retail store

SAN FRANCISCO - Amazon on Monday unveiled a new kind of retail store, with no cashiers...

6 Dec 2016

Key strategies for motor retail dealers to take into 2017
Key strategies for motor retail dealers to take into 2017

Sewells MSXI shared a list of strategies for retail motor dealers...

24 Nov 2016

Domestly adds to its accolades
Domestly adds to its accolades

On-demand cleaning services startup Domestly nabbed the Best Disruptive Innovation Award at this year's AppsAfrica Awards hosted in Cape Town...

17 Nov 2016

Why SA's reluctance to use self-service tech is a positive for businesses
Why SA's reluctance to use self-service tech is a positive for businesses

Self-service technology has gone a long way during the last decade. With the advent of social media and smartphones...

By Adam Manuel 14 Nov 2016

Community support critical to driving African entrepreneurship
Community support critical to driving African entrepreneurship

A while back, I attended my brother and his partner's launch of their urban wear store. The event was an intimate affair, but it echoed an important message, the importance of community in entrepreneurship...

By James Maposa 10 Nov 2016

123RF
Slick complaint resolution tactics

How a company deals with complaints is a game-changer; the process should not be viewed merely as dealing with annoying customers, but as an opportunity for improved service delivery...

By Wynand Smit 24 Oct 2016

Show more