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#BizTrends2018: Cross border trade set to grow e-commerce in SA
#BizTrends2018: Cross border trade set to grow e-commerce in SA

More and more, consumers in sub-Saharan Africa are looking beyond their boarders to get the products and services they need...

By Efi Dahan 12 Jan 2018

New era of retail an opportunity for enhanced customer experience
New era of retail an opportunity for enhanced customer experience

In the mid to late 90s the number of internet businesses grew exponentially. Since consumers were getting connected in their millions, this space was ideal for entrepreneurs to create hype around projected profitability...

By Wynand Smit 11 Jan 2018

#BizTrends2018: Is franchising future-proof?
#BizTrends2018: Is franchising future-proof?

Modern-day franchising has been with us since the mid-1950s when it made its presence felt in the USA. Subsequently, expansion was swift and within a few short years, the concept had conquered the world.

By Tony Da Fonseca 9 Jan 2018

Image credit: gstockstudio -
Shopping with tweens

Maria Berrios-Carter writes about what she thinks is a golden marketing opportunity that businesses can implement to target parents shopping with tweens...

By Maria Berrios-Carter 22 Dec 2017

SA's WumDrop acquired by Makro
SA's WumDrop acquired by Makro

Cash and carry chain store Makro has acquired a majority stake in South African last mile delivery startup WumDrop, in a move that will allow it to speed up delivery of orders...

By Tom Jackson 22 Nov 2017

Google Shopping showing exponential growth for early adopters
Google Shopping showing exponential growth for early adopters

Google Shopping is making its mark, with some retailers showing a return on investment percentages measured in the thousands...

By Adriaan Strydom 6 Nov 2017

#EntrepreneurMonth: A nurturing approach to non-surgical aesthetics
#EntrepreneurMonth: A nurturing approach to non-surgical aesthetics

Amy Bowie is the founder and heart of Pulse Dermatology and Laser in Kenridge, Cape Town. From anti-ageing injectables, bespoke peels and advanced fat removal...

By Lauren Hartzenberg 27 Oct 2017

#EntrepreneurMonth: Go out there and do something that you love
#EntrepreneurMonth: Go out there and do something that you love

A startup born in a dorm room in 2007 is now a successful business with 36 stores around the country. To date, weFix has expertly repaired smartphones as well as tablets, laptops, and DJI drones for over 700,000 customers...

By Ilse van den Berg 20 Oct 2017

#PricecheckAwards: Travelstart named E-commerce Service of the Year
#PricecheckAwards: Travelstart named E-commerce Service of the Year

Travelstart was the overall winner of the PriceCheck Tech & E-commerce Awards 2017, claiming the title of E-commerce Service of the Year...

By Lauren Hartzenberg 15 Sep 2017

#WomensMonth: Convenient home-style meals with Why Cook
#WomensMonth: Convenient home-style meals with Why Cook

Why Cook is a Gauteng-based catering company that focuses on delivering modern home-style cooking made from fresh ingredients directly to one's door...

By Lauren Hartzenberg 31 Aug 2017

#WomensMonth: SweepSouth's Aisha Pandor keeps on climbing
#WomensMonth: SweepSouth's Aisha Pandor keeps on climbing

SweepSouth's Aisha Pandor has been named one of the top 50 most inspiring women in tech...

By Lauren Hartzenberg 22 Aug 2017

#CSIMonth: Imbalie Beauty Academy opens doors into the industry
#CSIMonth: Imbalie Beauty Academy opens doors into the industry

South African beauty franchise group Imbalie Beauty has become a key player in South Africa's robust franchising industry...

By Lauren Hartzenberg 24 Jul 2017

Franchising industry shows resilience amid economic challenges
Franchising industry shows resilience amid economic challenges

Franchising is one industry that has proven in many countries to be resilient even in the face of extensive macroeconomic difficulties...

By Dumisani Bengu 12 Jul 2017

Allen Ambor
Burger special wasn't financially viable: Spur founder

When Spur ended its popular Monday Buy One Get One Free burger special at the end of March this year, cash-strapped diners mourned the loss...

By Lauren Hartzenberg 27 Jun 2017

Allen Ambor, founder and executive chairman of Spur Corporation.
Spur founder Allen Ambor's tough love approach to business

Iconic SA restaurant chain, Spur Steak Ranches, will be 50-years-old in October this year and has grown into an internationally-recognised brand...

By Lauren Hartzenberg 26 Jun 2017

The broad business case for pop-up shops
The broad business case for pop-up shops

The concept of pop-up retail has soared in popularity over the last number of years. Done right, these temporary retail spaces...

By Lauren Hartzenberg 9 Jun 2017

Nine global trends in food and beverage
Nine global trends in food and beverage

Globally, food and beverage are playing an increasingly important role in the reason people visit shopping centres...

By Lauren Hartzenberg 22 May 2017

The millennial mindset and the future of the shopping mall
The millennial mindset and the future of the shopping mall

Millennials have exceptional trendsetting power and businesses are competing to capture their attention and a share of their wallets...

By Lauren Hartzenberg 18 May 2017

Egyptian online grocery startup GoodsMart raises $750k
Egyptian online grocery startup GoodsMart raises $750k

Egyptian online grocery service GoodsMart has raised $750,000 in funding from Algebra Ventures, which will go towards growing its operational capacity...

By Tom Jackson 3 May 2017

Making customer feedback pay off
Making customer feedback pay off

The entire customer journey, whether in sales or customer service, must be as seamless as possible and working with feedback from your customers is the best place to start...

By Wynand Smit 20 Mar 2017

Six tips to select the right e-commerce fulfilment service
Six tips to select the right e-commerce fulfilment service

In e-commerce, order fulfilment involves managing inventory, packaging orders, shipping to customers and handling returns. Many e-commerce businesses are outsourcing...

By Charles Mburugu 6 Mar 2017

Seven keys to successful self-service
Seven keys to successful self-service

More and more businesses are either putting self-service options for customers in place or considering them in their service departments or contact centres...

By Jan Kühn 28 Feb 2017

#DesignMonth: What's in your lunch box?
#DesignMonth: What's in your lunch box?

FOODwelove aims to change how offices eat by offering desk jockeys the option to have a healthy and wholesome lunch delivered in a cleverly designed box, straight to their desk...

By Cari Coetzee 20 Feb 2017

#BizTrends2017: Four signs the economy of the future is built on mobile
#BizTrends2017: Four signs the economy of the future is built on mobile

Despite much hype and 'this is the year of mobile' predictions, the local market still hasn't quite reached its potential in terms of using mobile as a transacting tool...

By Peter Miller 17 Jan 2017

The mobile landscape - looking at 2017 and what e-retailers could expect
The mobile landscape - looking at 2017 and what e-retailers could expect

Truth be told, we've been waiting for quite some time for the inevitable 'mobile boom' all the trend analysts, commentators and everyone in-between has been telling us about for the last six years...

By Graham Du Plessis 9 Dec 2016

(c) Wavebreak Media Ltd -
Demand for personalised service increases 52%

Verint Systems has noted in its 2016 research an increase of 52% in customers preferring customised service. This year, eight out of ten customers prefer it when service is personalised to them. It is apparent that market preferences are developing at a rapid rate and companies need to develop in time with their consumers...

By Wynand Smit 7 Dec 2016

Community support critical to driving African entrepreneurship
Community support critical to driving African entrepreneurship

A while back, I attended my brother and his partner's launch of their urban wear store. The event was an intimate affair, but it echoed an important message, the importance of community in entrepreneurship...

By James Maposa 10 Nov 2016

123RF
Slick complaint resolution tactics

How a company deals with complaints is a game-changer; the process should not be viewed merely as dealing with annoying customers, but as an opportunity for improved service delivery...

By Wynand Smit 24 Oct 2016

Overall Winner, Takealot
PriceCheck Tech & E-Commerce Awards winners announced

South African comparison website PriceCheck hosted its inaugural Tech & E-Commerce Awards on Thursday, 23 September 2016...

By Lauren Hartzenberg 23 Sep 2016

iFix rebrands to weFix
iFix rebrands to weFix

Mobile device repair specialist iFix has announced that it will be changing its name to weFix, stating that "the letter 'i' started to feel a bit too small."...

By Lauren Hartzenberg 2 Sep 2016

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