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Consumer Insights Agency, KLA, reveals the results of the 3rd Quarterly Buzz Report
KLA, the exclusive partner for YouGov in the sub-Saharan region, is proud to unveil the latest findings of the third edition of the Quarterly Buzz. This insightful assessment delves into the top brands based on public perception, recorded on a daily basis over a three-month span. The inaugural Quarterly Buzz made its debut in January 2023. 23 Nov 2023 Read more

Understanding the rise of food delivery services in South Africa – KLA consumer insights
Consumer Insights Agency, KLA shares results on a research survey conducted on the food delivery industry (including groceries), using the YourView panel. 22 Nov 2023 Read more

South Africans' understanding and commitment to sustainability
As South Africa grapples with the environmental consequences of El Nino's arrival in 2023, citizens find themselves confronted with the pressing question of environmental sustainability amidst various socio-economic challenges. In response to these concerns, a study was conducted to understand how South Africans perceive sustainability in their daily lives and surroundings. 9 Nov 2023 Read more

Unlocking South Africa's home retail landscape: Key insights into consumer behaviour
In a constantly evolving retail landscape, understanding consumer behaviour is paramount for home brands seeking to stay ahead. As consumers demand seamless experiences across online and in-store channels, the interplay between the two has never been more vital. Discover the insights that shape the future of home retail from consumer insights agency, KLA's latest study. 24 Oct 2023 Read more

6 reasons why South African consumers hesitate to embrace online shopping
The e-commerce industry has witnessed remarkable growth in recent years, establishing itself as a significant player in the retail market. Nevertheless, a substantial portion of the South African population remains cautious about fully embracing the digital marketplace. 4 Oct 2023 Read more

Understanding the middle-class car buyer in SA
Over time, South Africa has experienced significant growth in its middle-class population1, having a major impact on the country's economy and consumer market. With this growth of the middle market, there is an increased demand for consumer goods, including cars. Data analysts have used new car sales as a strong measure of the middle class's financial health and purchasing power2. 19 Sep 2023 Read more

Grocery basket prices surge: How single women are adapting
Amidst the ongoing economic shifts and changes in consumer behaviour, the rising prices of essential goods continue to impact households worldwide. In South Africa, the February 2023 Household Affordability Index revealed a significant increase in the cost of the typical household food basket. Over the course of a year, the price surged by R572.64, marking a shift from R4,355.70 in February of the previous year to R4,928.34 in the same month this year.1 29 Aug 2023 Read more

KLA announces results of the Q2 Quarterly Buzz
KLA, the exclusive partner for YouGov in the sub-Saharan region, has announced the release of the third set of results from the Quarterly Buzz. This unique evaluation measures the top brands according to public perception, recorded daily over a three-month period. The first Quarterly Buzz was unveiled in January 2023. 10 Aug 2023 Read more

South African market research agency KLA celebrates 3 years of success with YouGov global partnership
KLA, a leading market research agency, is proud to mark three years of success in partnering with YouGov Global. Since the launch of the 'Plan and Track' solution, KLA has been leveraging the data-led offering from YouGov, an international research data and analytics group, to support its client base. 6 Jul 2023 Read more

KLA announces winners for 2023 Q1 Quarterly Buzz
KLA, YouGov's exclusive sub-Saharan partner, has released the second set of results from their Quarterly Buzz, which is an evaluation of the top brands according to public perception, measured daily over a three-month period. The first Quarterly Buzz was announced in January 2023. 24 Apr 2023 Read more

Semigration as an emerging trend: South Africans are seeking change and a better lifestyle
Post pandemic, there has been a shift in people's worldviews, with a reassessment of priorities and values. Corporate 'ways-of-working' have also been redefined as remote working opportunities offer previously unimaginable work environments. 13 Dec 2022 Read more

2022 Christmas spend: What to expect from consumers
These may be tough times, but South Africans are set to dig deep and plan for a happy and festive holiday season, even though their approaches to festivities and gift giving may be very different this year. Most remain motivated by the desire to feel a sense of connection and community and aren't prepared to compromise on this because budgets are tight. 17 Nov 2022 Read more

How the pandemic changed fashion
The global pandemic has changed consumer buying behaviour and expectations, and fashion isn't exempt. Today, consumers are slowing down and taking stock of their lives and their changing needs are reflected in their changing purchasing patterns. 29 Jul 2022 Read more

CBD usage and attitudes in South Africa: research reveals strong consumer interest in the category
For the past four years there has been a growing demand in the cannabinoid or CBD market, fuelled by increasing global trends and changing local legislation. In 2018 we saw the legalisation of cannabis for personal consumption, while CBD products with a quantity less than 20mg for daily dose were legalised in 2019. These changes have opened the market and contributed towards international market growth which is predicted to grow to $91,5bn by 2028. 22 Feb 2022 Read more

Municipal elections: Research indicates that South Africans will head to the polls
With the South African municipal elections due to be held next week on 1 November, all attention has been on municipal politics for some time now. The burning question is - will South Africans seize the opportunity to make their voices heard? We did some research to find the answer. 28 Oct 2021 Read more

Top 10 fashion brands in SA from January-July 2021
The retail industry has no doubt experienced critical losses due to the global Covid-19 pandemic. However, as we return to the new normal, retailers are looking at innovative ways of capturing market share from competitors, grabbing the attention of a customer who is consistently confronted with brand messaging and sales techniques. Having a positive recommendation of a brand supports brand consideration; and while fashion trends are continually changing, it is important to reflect on strong performing brands in order to envisage future trends. For this reason, we look into fashion brands that performed the strongest in terms of recommendation from January-July 2021. 14 Oct 2021 Read more

The Basic Income Grant - research reveals where opportunities lie for brands and businesses
The Basic Income Gant (BIG) is on everybody's lips at the moment. The South African government has been debating the pros and cons of the grant for as long as we have been a democracy. In August this year, the government implemented a Covid relief grant of R350, which some see as a precursor to the BIG. 6 Oct 2021 Read more

Cryptocurrency the currency of the future? Research reveals what South Africans think
Cryptocurrency is a hot topic. Colourful conversations and passionate debates about how it works and whether or not to invest have been commonplace at dinner parties, family gatherings, in the office and online, for some time now. Those that had invested were considered risk-takers while those who had not, were too nervous to invest and worried that the 'bubble may burst'. 15 Sep 2021 Read more

How to market meat-free to meat-eaters
Sometimes it feels as if every second person is 'going vegan' or cutting out meat. 3 Jun 2021 Read more

When evolving's just not enough: Research company KLA rebrands
Undertaking a rebranding process is no small quest. So you have to have an exceptionally good reason for doing it, and it's usually one of these: 8 Apr 2021 Read more

Your brand's not only about you: The role of research in a rebranding process
Kia claimed a Guinness World Record in early 2021. And it had nothing to do with cars. 30 Mar 2021 Read more

You bought what for dinner?!?
It's not always comfortable inviting new neighbours over for dinner; they could be unbearable from the moment they arrive. And then there's the added awkwardness of wearing masks and social distancing! But Mo and Lindi have taken the risk because 1) at some point they'll need a cup of sugar and 2) it's their experience that creating a community where they live, instead of just existing in their complex, can be rewarding. Especially after so many months of solitude. 18 Feb 2021 Read more

Meet some average South Africans as they head into December
KLA surveyed a cross-section of South Africans in November.1 What did we ask them? In a nutshell, we asked how they plan to experience the end of what has been a tumultuous year. 7 Dec 2020 Read more

Why real-time, always-on consumer data is a necessity
In the first article of this series, KLA's research director Caitlin Bauristhene drew on the film Moneyball to illustrate why businesses that embrace data will thrive. Now we go deeper, exploring the benefits of having access to a continuous flow of consumer data in a changed world. 25 Nov 2020 Read more

Data in business - and when to call in the cavalry
Jump forward 10 years, to 2030, and all businesses will have data-driven consumer insights at their fingertips, influencing every decision they make. 9 Oct 2020 Read more

KLA, local market research firm, joins YouGov's Global Partnerships Programme
South African market research agency KLA is proud to announce its new affiliation with YouGov, as part of YouGov's Global Partnerships Programme. 22 Sep 2020 Read more

KLA Market Research opens a London office
KLA Market Research is delighted to announce the opening of a London office headed up by consumer insights specialist, Lyndsay Mac Dougall, who has rejoined the KLA team. Dougall's career spans over 25 years, during which time she has worked with a diverse range of clients and industries in the UK, South Africa and Africa. 28 Apr 2020 Read more

Mining for gold: How to unlock surprising insights to drive brand innovation
As with most sectors and professions today, consumer insights and marketing professionals are under pressure to reinvent their solutions and drive brand innovation - as well as longevity. For those within the consumer insights sphere, there is a growing need to discover ways to unlock the more unexpected or surprising insights, and hence provide brands and businesses with much needed competitive advantages. Often, surprising insights are found when consumers feel comfortable to express themselves, and from probes or questions that researchers may not have originally planned to ask. But can the profession rely simply on bouts of spontaneity - and the occasional moment of inspiration - to uncover these insights? Additionally, how can we ensure that research yields surprising insights every time? 21 Apr 2020 Read more

Embracing human complexity to drive brand innovation
In today's fast-paced, digitally driven world, we are constantly under pressure to simplify and streamline our views, sentiments and beliefs. Indeed, in the age of the emoticon, complexity and depth of meaning or emotion is shunned in favour of speed and easily digested information. 30 Mar 2020 Read more

Can AI play a leading role in SA consumer market research?
Artificial intelligence (AI) technology is poised to transform almost every sector of business and industry. 6 Feb 2020 Read more

SA consumers not cutting back on holiday season spending despite downturn
Despite the gloomy economic news (the economy contracted by 0.6% quarter on quarter between July and September) SA consumers appear to be determined to make the most of the holiday season. On average, South Africans are budgeting to spend R17,782 on entertainment, travel and gifts over the holiday season, according to a recent survey by market research firm KLA (the survey was conducted amongst 500 South Africans on KLA's Your View Panel). Notably, the survey revealed that 78% of South Africans anticipate spending more - or the same - as they did over the 2018 holiday season. The results are somewhat surprising, given that almost two thirds of consumers surveyed are feeling the pressure on their disposable income. Interestingly, local holiday budgets are aligned with the average intended spend of Americans (US$1,284 which equates to R18,236), according to the PWC Holiday Outlook Report 2019. 12 Dec 2019 Read more

How youth expectations of local leadership mirror expectations of brands
As the African National Congress (ANC) celebrates its 2019 election victory, South Africans will now be turning their collective attention to President Cyril Ramaphosa to see if he can deliver on his party's promises. Yet we surely cannot afford to ignore one of the most startling statistics to emerge from these elections: only 61% of SA's youth registered to vote in 2019 - which means that 6 million youngsters did not vote in the recent May elections. According to the Electoral Commission of South Africa (IEC), these figures mark the lowest youth representation seen in an election since 1999. 21 Jun 2019 Read more

How bias thinking is crippling brand innovation
For marketers, the key is to create opportunities for different perspectives to emerge 27 May 2019 Read more

Online communities: The fastest growing online research methodology
While online research is becoming the norm globally, South African market research tends to lag behind somewhat when it comes to these kinds of research methodologies. Our perception is that our internet penetration rate isn't high enough to make online research viable - especially when it comes to accessing emerging and lower-end markets. Furthermore the industry seems risk averse to try new methodologies. 22 Jan 2014 Read more

KLA at MWA: Mobile Web Africa 2011
Mobile technology is growing at a rapid rate in Africa as the line-up for the Mobile Web in Africa Conference 2011 proves. The conference runs 22 to 25 November at the Hyatt Regency in Rosebank and KLA will be there. 3 Nov 2011 Read more

The theme of this year's SAMRA conference was "Dare to Care: Put the heart in the art of research" and KLA's Andrea Chemaly was there. 11 Aug 2011 Read more

Stellar Growth for Local Research Agency KLA
Local full-service marketing research company KLA, has become South Africa's largest qualitative marketing research group. 19 May 2011 Read more

KLA Tech: Online surveys launch with an impressive debut
After its first successes in the online research market in 2007, KLA ran a truly impressive online project reaching a sample of 28'000 respondents early in 2008, which lead to the formation of KLA Tech, a division of KLA 18 May 2011 Read more

An expanding call center increases CATI productivity and capacity at KLA
The KLA call center has recently been increased by 25% allowing us to conduct up to 600 CATI interviews per day 18 May 2011 Read more

KLA's group discussion rooms have moved!
The KLA discussion rooms have finally come home; there are three brand new venues at the KLA offices at The Workshop on 7th Avenue in Parktown. 17 May 2011 Read more

KLA won South African Brewery's Supply Partner 2008
SAB has had a partnership with KLA since the early 1990's, and whilst times have changed and teams have come and gone, KLA has continued to live by a strong philosophy 25 May 2008 Read more