Conference explores how telematics, analytics are changing insurance
Conference explores how telematics, analytics are changing insurance

Today, the estimated incurred cost for insurance fraud is a massive R4-billion a year. These expenses are due to many factors ranging from false and inflated claims to exaggerated injuries and illness. Fortunately, telematics represents a fundamental change in auto insurance that may curb the detrimental loss the industry incurs. Given enough time, it is predicted that telematics will surpass traditional methods of risk assessment and profoundly transform the way risk is underwritten.

22 Aug 2016

Image by Terry Levin
Bitcoin, blockchain and the future economy

Speaking at Cape Town's Bandwidth Barn on 17 August 2016, The Blockchain Academy training director and Bitcoin evangelist Lorien Gamaroff unpacked the basics of new digital currencies and blockchain technologies to an audience of curious professionals and students - ranging from financial, engineering, clean energy and social media disciplines to a mixed bag of entrepreneurs and investors.

By Terry Levin 19 Aug 2016

#WomensMonth: Girls in IT - breaking the geek stereotype
#WomensMonth: Girls in IT - breaking the geek stereotype

Dark rooms filled with Star Wars fanboys and Trekkies suffering from LCD tans, bickering in binary over the latest in gaming, software and whose hard drive is bigger... Where the only girls in the room sport tiny T-shirts and a large arsenal... in all their animated glory as desktop wallpapers and screensavers. This is the ultimate IT geek stereotype.

By Shan Radcliffe 18 Aug 2016

#WomensMonth: Robyn Farah: Tech community maker and shaker
#WomensMonth: Robyn Farah: Tech community maker and shaker

Robyn Farah is a bonafide tech powerhouse. Not only is she the founder of hardware prototyping and skills development company Kat-O, but she also runs some of South Africa's most active tech/maker communities, namely Arduino Cape Town, Modern Alchemists and Women in Tech Cape Town. Adding to this, she was a partner in Curiosity Campus, which taught a variety of tech skills - from Python, to building and coding one's own robot.

By Lauren Hartzenberg 18 Aug 2016

How to manage call centre staff effectively
How to manage call centre staff effectively

Accurate, efficient and effective workforce management in a contact centre is essential to ensure premium customer service levels and minimise staff churn, but it relies on a lot more information than a simple schedule of planned campaigns.

15 Oct 2010

Communication: Five key steps for the business, IT and security leader
Communication: Five key steps for the business, IT and security leader

LONDON, UK: You need to speak the same language... Tackling the risk of security breaches in companies is being undermined by a potentially damaging breakdown in communication between the information security function, IT and the rest of the business, new joint research by PwC and (ISC)² reveals.

14 Oct 2010

Busting broadband myths
Busting broadband myths

Most South African Internet users are making far more modest use of the Internet than they think and many are buying packages that are an overkill for their needs.

12 Oct 2010

Mobile usage in Japan, US, Europe compared
Mobile usage in Japan, US, Europe compared

RESTON, US: comScore, Inc recently released a study on mobile usage and behaviours in Japan, the United States and Europe from its MobiLens service. The report examined multiple dimensions of mobile usage including content consumption, demographic comparisons and top social networking brands across markets to provide a comparative look at how consumers interact with mobile media across various geographic markets.

12 Oct 2010

SABC: we need more money... again
SABC: we need more money... again

NEWSWATCH: We taxpayers apparently need to fork out another few hundred million for the SABC for migration to terrestrial TV, reports Business Day. Meanwhile the press ombudsman says the ANC has found a scapegoat in the form of the print media, reports Mail & Guardian, and you can blame the SABC if you haven't seen Johannesburg, reports Times Live.

7 Oct 2010

Data key driver of UK mobile market; could overtake voice by 2017
Data key driver of UK mobile market; could overtake voice by 2017

The UK's mobile phone market will see a continued decline in voice revenues over the next five years, as intense competition continues to push prices lower, finds Ovum.

By Published by Ovum* 30 Sep 2010

Aegis acquires Call Centre Nucleus

South Africa's Call Centre Nucleus group has been fully acquired by Aegis, India's business process outsourcing arm of the diversified Essar group, it was announced yesterday 9 July 2009. The company says the purchase of CCN is a part of its strategy to invest R500 million in next three years and create 5000 jobs in South Africa.

By Tshepiso Seopa 11 Jul 2009

Call centres benefit jobs, investment

The business process outsourcing sector has been identified as one of the core sectors in the Eastern Cape that could assist in job creation amid one of the toughest economic times the province has faced.

By Derrick Spies 30 Jun 2009

Can India's Bharti get MTN to the altar?

Will India's top mobile company, Bharti Airtel, be able to get South African flagship telecoms firm MTN to the altar after their attempted union failed last year? The outlook for a tie-up looks brighter this time round, analysts say.

27 May 2009

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