For South Africa, with over 215,000 people unemployed, the contact centre industry is a major source of employment and one of the few industries accessible to a large percentage of unemployed youth.
4 Sep 2015 16:23
Few industries are as ripe for technological innovation as the financial services sector. This opportunity, however, also carries considerable risk for established players that lag disruptors such as fin-tech start-ups that have been able to introduce a degree of disintermediation that eats into traditional financial services providers' income.
By Sameer Deans 4 Sep 2015 15:05
Whether it is accessing back-end corporate data or creating sales forecasts in the field, mobile applications have become integral to the always-on business and connected workers have come to rely on these solutions. Regional manager of Veeam Southern Africa, Warren Olivier, examines the importance of business continuity in this environment.
By Warren Olivier 4 Sep 2015 09:56
According to a report released by PwC today in collaboration with Silicon Cape, Microsoft BizSpark, Wesgro and the City of Tshwane, South Africa's entrepreneurs' greatest challenge is finding access to markets and customers. THe second largest challenge identified was funding, followed by a shortage of skills. The report provides an in-depth understanding of South Africa's emerging companies and the entrepreneurial landscape.
4 Sep 2015 09:40
Security breaches happen all the time. In fact, barely a day goes by without a story in the news about new victims, whether it's a bank, retailer or publishing house.
4 Sep 2015 09:18
Enterprise telephony market research reveals that Internet Protocol-enabled PBXs are now out-selling analogue PBXs five to one.
Issued by Connection Telecom 3 Sep 2015 16:44
The chief of the Shixini Great Place in Willowvale young people in Port Elizabeth's Northern areas and school nurses in the rural Transkei all have one thing in common. They all benefit from the work done by Prof Darelle van Greunen and the Nelson Mandela Metropolitan University's Centre for Community Technologies (CCT). CCT aims to respond to the needs of the Eastern Cape and ultimately those of the larger South Africa.
3 Sep 2015 11:11
Very few parents use parental controls on internet-enabled devices bought for their children, leaving youngsters potentially exposed to online threats. Most parents feel it is suitable for children to use the internet either somewhat supervised or totally unsupervised, and many do so without talking to their children about online safety - even though they are aware that their children may be hiding aspects of their internet activity from them, says Carey van Vlaandern, CEO at ESET.
By Carey van Vlaanderen 3 Sep 2015 09:11
When it comes to safety and security, video surveillance has become an essential component of many security systems. Digital solutions have made this easier and more affordable and allowed for video surveillance to be installed in many more areas than ever before. In addition, increased camera resolution allows for higher quality footage and fewer cameras needed to cover the same physical area.
By Kalvin Subbadu 3 Sep 2015 08:48
Globally, telecom service providers are facing challenging market conditions and decline in revenue. Playing a role in these challenges are high subscriber churn rates as a result of network congestion, increased competition from Over-The-Top (OTT) services, and a shift towards data-based voice communications.
By Anindito De 3 Sep 2015 08:04
Carte Blanche, on August 30, highlighted the need to secure documents on copiers, printers and multifunction printers (MFP). These devices contain hard disk drives (HDD) that store data villain can later reproduce.
By Jacques van Wyk 3 Sep 2015 07:41
Programme manager ICT for Frost & Sullivan South Africa, Gareth Mellon, said customer loyalty was becoming an outdated term while speaking at the recent Interactive Intelligence Customer Experience Executive Forum in Johannesburg and Durban. "Loyalty implies an emotional connection. Customers are seldom emotional about the companies they support. It's really about retaining customer 'stickiness'."
2 Sep 2015 13:24
The V&A Waterfront recently launched Workshop17, a multi-use innovation hub in support of start-ups, companies and initiatives working towards a better future for South Africa and Africa. One of Workshop17's key residents is codeX, an organisation focused on growing the next generation of African coders.
By Cari Van Wyk 1 Sep 2015 13:24