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Are SMEs maturing in their use of IT?
Are SMEs maturing in their use of IT?

Key questions in SME Survey 2015 are, 'how well are SMEs coping with technology and what mechanisms are they using?' This is critical at a time when technology tools ranging from email to social media are becoming more complex rather than simpler and many small and medium enterprises (SMEs) are struggling to cope with the rapid pace of change.

28 Feb 2015 08:17

The Internet of Things can facilitate connected business transformation
The Internet of Things can facilitate connected business transformation

Technology is becoming increasingly sophisticated and the world is more connected than ever before. The way we shop, work, play and interact has become intrinsically linked with this connected technology.

By Shailendra Singh and Siby Abraham 27 Feb 2015 12:23

On premises vs the cloud - What to consider before migrating contact centres
On premises vs the cloud - What to consider before migrating contact centres

The cloud is currently one of the biggest buzzwords, or some may say 'IT jargon', in the IT space, and is also the topic of many business discussions around the contact centre environment.

By Sufyan Mkwanda 27 Feb 2015 07:07

Jed Hewson
Are machines the contact centre agents of the future?

Artificial Intelligence is not yet a reality, but very smart computers are. They're poised to take over all sorts of routine, repetitive tasks. After all, a robot doesn't make mistakes, it can't get tired and slack off, it won't lack motivation, and it doesn't hurt that it can't lie or steal or cheat either.

By Jed Hewson 26 Feb 2015 10:12

This will be the year of customer obsession
This will be the year of customer obsession

Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to a recent Interactive Intelligence panel discussion.

26 Feb 2015 10:04

South Africa's Budget 2015: the full text
South Africa's Budget 2015: the full text

Read the full text of South African Finance Minister Nhlanhla Nene's inaugural national Budget speech, the fifth in the country's democratic Parliament, delivered on 25 February 2015.

26 Feb 2015 07:59

The shifting role of the CIO
The shifting role of the CIO

The role of the chief information officer (CIO) has evolved over the past few years, with CIOs no longer just the decision makers for IT systems.

25 Feb 2015 16:33

Bringing IT closer to business strategy
Bringing IT closer to business strategy

The world in which businesses operate is shrinking daily. Customers are increasingly becoming more tech-savvy and the instant gratification generation, intellectually fed by online and social media, demands change and innovation to be delivered now.

By Dominic Riordan 25 Feb 2015 15:18

Why small businesses don't have to spend big on IT - CloudGate
Why small businesses don't have to spend big on IT

Small business owners no longer need to see IT as a grudge purchase, says Brian Timperley from Cloudware Technologies.

By Brian Timperley, Issued by CloudGate 24 Feb 2015 10:05

Wipro invests in skills development, job creation in SA
Wipro invests in skills development, job creation in SA

Wipro Ltd, a global information technology, consulting and business process services company, recently announced an investment of R3.8 million towards skills development and job creation in South Africa.

24 Feb 2015 06:56

Is 2015 the year for agile adoption or failure?
Is 2015 the year for agile adoption or failure?

This year may be the year that the pendulum swings towards more rapid adoption, or a large agile failure. Sufficient agile skills, improved market understanding of agile and changes to company philosophy to align with agile values will be the weighing factors, according to niche consulting and technology company, BSG.

23 Feb 2015 11:57

Neotel, Dimension Data to sponsor discussions at IT Leaders Africa Summit
Neotel, Dimension Data to sponsor discussions at IT Leaders Africa Summit

Neotel and Dimension Data has confirmed that it will be sponsoring a panel discussion at the sixth IT Leaders Africa Summit, produced and hosted by Kinetic and takes place from 18-19 March 2015 at the Maslow Hotel in Sandton, Johannesburg.

23 Feb 2015 11:11

Junior officials blamed for cellphone jamming
Junior officials blamed for cellphone jamming

Ministers in the Cabinet's security cluster have blamed junior officials for last week's jamming of cellphone signals in the National Assembly, saying the executive was not involved at an operational level as this had been left to officials...

23 Feb 2015 10:23