CRM, CX, UX contributor articles in United States

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

#EcomAfrica: Understand customers as people, not numbers - Alex Genov of Zappos

Lauren Hartzenberg 3 May 2022

What's in a (cross)word?

What's in a (cross)word?

Werner Theron 22 Aug 2018

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Lauren Hartzenberg 12 Mar 2018

Has the digital era changed the luxury game for good?

Megan Bowman 19 Jan 2018

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CRM could stand for - Come on Retain Me

Monika D'Agostino 30 Sep 2015

Four ways that social CRM can boost your bottom line

James White 19 Jun 2015

Best customer service: The world's top 10 countries

Best customer service: The world's top 10 countries

Alex Hillsberg 10 Sep 2014

Analysing the CRM needs of a midsize business

Paul Anderson 2 Apr 2013