Ricoh SA improves customer service with mobile information devices

Ricoh SA has improved customer service by rolling out Windows-based mobile devices to all of its 120 field engineers. The devices give engineers and Ricoh SA's service centre greater control, flexibility and improved response capabilities as they are integrated with the call centre, service despatch controllers, and the Siebel-based back-end system. 21 Nov 2012 14:17

Cell C tie-up 'not a solution for Telkom'

Telkom, which reported a 79% drop to 37.2c in its headline earnings per share for the six months ended September, has not ruled out a partnership that will assist its struggling mobile business, 8ta, but does not see a merger as the ultimate solution for its problems. 21 Nov 2012 07:56

Telkom plans to reduce cost base

[Thabiso Mochiko] Telkom plans to reduce its cost base‚ which could affect jobs‚ in a bid to improve profitability‚ it said on Monday (19 November) 20 Nov 2012 07:05

Maasdorp joins Telkom's board

Telkom has announced that Leslie Maasdorp has been appointed a non-executive director of the company with immediate effect. 17 Nov 2012 08:50

Telkom's Mabuza faces PIC probe

Telkom is in serious need of a governance turnaround, Public Investment Corporation (PIC) chief executive Elias Masilela said on Friday (16 November). 17 Nov 2012 08:00

Vitai to run Telkom Mobile

Telkom has appointed industry veteran Attila Vitai as the managing director of Telkom Mobile‚ effective from Wednesday November 14‚ it says. 15 Nov 2012 07:09

Memes take Internet by storm in US election

WASHINGTON: Muppets are not normally associated with US politics but they popped up in this year's election campaign thanks to a popular culture phenomenon known as the meme, which has stormed the Internet. 9 Nov 2012 10:42

Business Connexion's revenue up to R5,8bn

[Thabiso Mochiko] Business Connexion's (BCX) share price rose by 4% in early trading after the reporting its best results in eight years. 9 Nov 2012 10:28

Neotel adds 30‚000 clients in six months to September

[Thabiso Mochiko] Telecommunications group Neotel has added 30‚000 new consumer clients in the six months to September‚ taking its total subscribers to 130‚000‚ it said on Wednesday. It grew enterprise customers by 18% to 2‚400 during the same period. 8 Nov 2012 12:40

Neotel wants 150 000 subscribers this year

[Thabiso Mochiko] Telecommunications group Neotel has added 30‚000 new customers to its network in the six months to September‚ taking its total subscribers to 130‚000‚ it said on Wednesday. It grew enterprise customers by 18% to 2‚400 during the same period. 8 Nov 2012 09:26

Knives out for Telkom's Moholi

The "revolving door for executives" at Telkom may next claim CEO Pinky Moholi, a Telkom veteran who was appointed to the helm last year. 5 Nov 2012 11:47

Demystifying the cloud

[Carolyn Holgate] While much has been written, spoken and hyped about the cloud and cloud computing, the reality is that the cloud itself is not new. What is new is the growing realisation that the cloud can be a powerful business tool. 5 Nov 2012 11:00

MTN to have 23-million new subscribers by year-end

[Thabiso Mochiko] MTN Group expects to have 23.7-million new customers by the end of the year, slightly higher than its previous forecast that claimed it would add 21.25-million new subscribers this year. 2 Nov 2012 14:50

The four ways data changes business forever

[Abey Mokgwatsane] If anything is about to transform the way marketing works, it's that four-letter word: data. Technological advancements that have made it possible for any brand and business to have authentic, meaningful relationships with consumers makes data all the more powerful and relevant. 2 Nov 2012 10:00