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The Weekly Update EP:02 Prince Mashele on the latest news over the past week.

The Weekly Update EP:02 Prince Mashele on the latest news over the past week.

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    Widespread adoption of AI is shaping next-gen customer service
    Widespread adoption of AI is shaping next-gen customer service 
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    SA scoops 8 International Loyalty Awards
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    6 Dec 2016

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      8 Nov 2016

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      7 Nov 2016

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    Picture:
    Retail trends for the 2016 festive shopping season

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    Making complaints work for your business

    16 Nov 2016

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    Vida e caffè, Discovery Vitality and Shell partner to reward customers

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    Why SA's reluctance to use self-service tech is a positive for businesses

     14 Nov 2016

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    14 Nov 2016

    Gamification: improving service delivery in digital business
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     8 Nov 2016

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    Winding down to year end means gearing up in a contact centre

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    Appointment of POPI Information Regulator could mean earlier implementation
    Appointment of POPI Information Regulator could mean earlier implementation

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    123RF
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    Adobe London Symposium: Putting customer experience first
    Adobe London Symposium: Putting customer experience first

     26 Oct 2016

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    Customers will share a good story, use technology to drive this

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    123RF
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     24 Oct 2016

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    These customers ain't loyal... Or are they?

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