#RecruitmentFocus

SPONSORED BY:


More...
Mastercard, Next Retail Concepts present an immersive way to shop online
Mastercard, Next Retail Concepts present an immersive way to shop online

A new e-commerce experience from Mastercard and Next Retail Concepts lets shoppers browse and buy just like they are in a physical store - across any browser...

7 Dec 2018

5 retail trend predictions for 2019
5 retail trend predictions for 2019

With this year coming to a close, what must retailers do to prosper in 2019?

7 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 2
#ATFexpo2018: How to localise global trends for the SA consumer - Part 2

Nicola Cooper delivered a trend talk on the localisation of global trends at the recent ATF Trade Expo in Cape Town...

By Maroefah Smith 5 Dec 2018

#ATFexpo2018: How to localise global trends for the SA consumer - Part 1
#ATFexpo2018: How to localise global trends for the SA consumer - Part 1

The moment you provide the South African consumer with what they need, they will start purchasing whatever you are selling. This was the main message from trend analyst Nicola Cooper...

By Maroefah Smith 4 Dec 2018

Customer experience is key to survive the e-commerce onslaught
Customer experience is key to survive the e-commerce onslaught

Traditional brick-and-mortar retailers have no chance of surviving the onslaught from e-commerce unless they invest in their customer experience...

4 Dec 2018

5 tips to equip your front-line staff for superior service
5 tips to equip your front-line staff for superior service

While shopping centres and stores are preparing for the festive season rush by investing in advertising, marketing and merchandising, an often overlooked aspect of retail is staff training...

3 Dec 2018

Role of sustainable packaging in brand preservation
Role of sustainable packaging in brand preservation

With sustainability and recycling on the legislative agenda globally, it's only a matter of time before non-sustainable practices are met with penalties; and brands are taking preventative measures...

29 Nov 2018

Understanding Black Friday and SA consumer behaviour - Part 2
Understanding Black Friday and SA consumer behaviour - Part 2

With Black Friday in our midst, are South African consumers in a better financial position now compared to 2017?

By Lullu Krugel, Christie Viljoen and Maura Feddersen 23 Nov 2018

Vida e Caffè scoops top spot at Discovery Insure Partner Awards
Vida e Caffè scoops top spot at Discovery Insure Partner Awards

Vida e Caffè took top honours at the Discovery Insure Partner Awards 2018 in Johannesburg recently, bagging the prize for Top Active Rewards Partner...

21 Nov 2018

#AfricaCom2018: How to leapfrog when improving customer experience
#AfricaCom2018: How to leapfrog when improving customer experience

On the second day of AfricaCom 2018, Indranil Das, VP and head of Ericsson digital services for EMEA explained the importance of asking if the customer experience exceeds the customer expectation...

By Leigh Andrews 14 Nov 2018

Safeguard your customer relationships this Black Friday
Safeguard your customer relationships this Black Friday

Black Friday is here to stay: as part of a retail festival that entices consumers in their millions to part with their cash, it's another way of increasing revenue just before the festive season officially kicks in...

By Wynand Smit 13 Nov 2018

#ShopperInsights2019: Moving to frictionless commerce
#ShopperInsights2019: Moving to frictionless commerce

Online retail is part of the much bigger picture of frictionless commerce where online is moving offline and offline to online. Driving this is time and convenience...

By Danette Breitenbach 12 Nov 2018

Social media mining: Critical to CX management in the digital age
Social media mining: Critical to CX management in the digital age

As markets become increasingly globalised, saturated and competitive in the digital age, great focus is being placed on the customer experience (CX)...

By Julian Thomas 8 Nov 2018

Why mobile is the gatekeeper of brand loyalty today
Why mobile is the gatekeeper of brand loyalty today

Mobile represents an unparalleled opportunity for savvy retailers to reach customers in more personalised, efficient and powerful ways...

By Gareth Hawkey 7 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail
#GoogleRetail: No room for silos in omnichannel retail

We're in living in an omnichannel world. We use a number of different paths to get to the products, info and services that we want. Search has become intuitive...

By Lauren Hartzenberg 6 Nov 2018

Viviers, Van Zyl, Salama and Tshukutswane at the BrandZ Cape Town panel discussion.
SA's first-ever BrandZ winners on the customer experience conversation

Panel discussions are notoriously difficult to report back on, but I couldn't resist sharing insights from a selection of the country's most valuable brands on factors that enhance the value they provide customers as per last week's Kantar Millward Brown SA BrandZ launch...

By Leigh Andrews 6 Nov 2018

9 tips to boost Black Friday and Cyber Monday sales
9 tips to boost Black Friday and Cyber Monday sales

Black Friday and Cyber Monday are famous for huge deals and steep discounts. That's why participating in these days can seem like a big retailer's game...

6 Nov 2018

These are SA's favourite loyalty programmes
These are SA's favourite loyalty programmes

Pharmacy and beauty retail is leading the charge when it comes to loyalty programmes in South Africa. Clicks Clubcard has remained at the top as the most used loyalty programme...

2 Nov 2018

When AI meets your shopping experience it knows what you buy - and what you ought to buy
When AI meets your shopping experience it knows what you buy - and what you ought to buy

Whether you do your shopping online or in store, your retail experience is the latest battleground for the AI and machine learning revolution...

By Michael Milford and Gary Mortimer 29 Oct 2018

#GoogleRetail: Learn from the past then act swiftly to win at retail
#GoogleRetail: Learn from the past then act swiftly to win at retail

As South African consumers place an increasing premium on the goods they buy, it's more important than ever that retailers give them the best possible customer experience...

25 Oct 2018

5 technologies improving retail customer engagement
5 technologies improving retail customer engagement

With a sobering 0% growth reported in May 2018 for the global top 20 manufacturers, businesses need to know what the top tech customer engagement trends are...

By Eben Esterhuizen 24 Oct 2018

Corporate content should be part of your DNA
Corporate content should be part of your DNA

On the cusp of exciting and fruitful pan-African networking and trade, the time to make use of an unbiased B2B media showcase for all Africa's dynamic, entrepreneurial business communities is now...

Issued by Bizcommunity.com 24 Oct 2018

Bizcommunity Recruitment in Africa Focus
Bizcommunity Recruitment in Africa Focus

A comprehensive B2B Recruitment Focus from December 2018 to February 2019 will ensure that Bizcommunity is the go-to destination for all the B2B news you'll need to plan your HR and recruitment strategies in 2019...

Issued by Bizcommunity.com 23 Oct 2018

Retail and etail to work as a team not the opposition
Retail and etail to work as a team not the opposition

In South Africa, going to a mall is part of our culture - particularly in Johannesburg where there seems to be a mall on every street corner. Malls entertain visitors with restaurants and coffee shops...

By Julia Ahlfeldt 23 Oct 2018

Individualisation: The powerful trend shaping retail customer experience
Individualisation: The powerful trend shaping retail customer experience

Rising inflation. Record petrol prices. A VAT increase. A technical recession. SA consumers are feeling the pinch...

By Ian Steyn 18 Oct 2018

Time to act on digital transformation
Time to act on digital transformation

Digitisation has forever changed the consumer buying experience. The internet was once a simple tool to browse options and compare prices but has now become...

By Carmen Whateley 17 Oct 2018

New Smart Shopper benefits - points for petrol, cardless functionality and more
New Smart Shopper benefits - points for petrol, cardless functionality and more

Pick n Pay has announced a host of enhancements to its popular rewards programme, including a partnership with BP service stations that allows Smart Shopper members to earn points when refueling...

16 Oct 2018

Using tech to elevate the in-store customer experience
Using tech to elevate the in-store customer experience

In today's competitive market, retailers need to create a compelling reason for customers to enter their stores. Smart use of technology offers one way to differentiate themselves from the competition...

16 Oct 2018

Yuppiechef's foray into physical retail continues with flagship V&A opening
Yuppiechef's foray into physical retail continues with flagship V&A opening

Kitchen and homeware retailer Yuppiechef opened the doors to its new flagship store in V&A Waterfront on 1 October...

By Lauren Hartzenberg 15 Oct 2018

Show more