Retail Trends 2018

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How retailers and shopping centres can take advantage of the newly launched WhatsApp business app
How retailers and shopping centres can take advantage of the newly launched WhatsApp business app

Customers want the extra attention... and frankly, they deserve it...

Issued by Lemok Group 13 Feb 2018

Digital dynamism: A new world of retail opportunities
Digital dynamism: A new world of retail opportunities

Like their international counterparts, South African retailers would traditionally run specials where discounts or 'two for the price of one' offers are given for a period of between a few days and a few weeks...

By Garth Meier 8 Feb 2018

The modern marketer is a connected one
The modern marketer is a connected one

In the 1970s, people were served about 300 ads a day. Today it's about 5,000 ads a day. It's a product-polluted world with smart consumers, where it's no longer about differentiation, but about multiple and meaningful connections, says Carmen Murray, founder of Boo-Yah!...

By Jessica Tennant 2 Feb 2018

Africa's consumer goods and retail sectors driven by expanding middle class, tech development
Africa's consumer goods and retail sectors driven by expanding middle class, tech development

In Africa and the Middle East, the value of mergers and acquisitions transactions is expected to rise to $6.4 billion in 2018 and will continue to rise in 2019, to $6.6 billion...

1 Feb 2018

Retailer spend on AI to reach $7.3bn by 2022
Retailer spend on AI to reach $7.3bn by 2022

As retailers target new avenues to increase personalisation of the customer experience, global retailer spending on AI is predicted to reach $7.3 billion per annum by 2022...

1 Feb 2018

#BizTrends2018: The new rules of retail
#BizTrends2018: The new rules of retail

If you're searching for proof that retail as we know it is changing, look no further than Shanghai's 24-hour, unstaffed, self-driving grocery store...

By Lauren Hartzenberg 29 Jan 2018

Amazon drives a fifth city-shaping retail revolution
Amazon drives a fifth city-shaping retail revolution

As possibly the world's oldest economic activity, retailing didn't venture away from the traditional street, with its congestion, grime and weather exposure, until about 1800...

By Paul Drechsler 26 Jan 2018

What's holding SA retailers back from achieving the omnichannel vision?
What's holding SA retailers back from achieving the omnichannel vision?

Many South African retailers remain steadfast in their traditional business models, characterised by high-touch, 'bricks-and-mortar' engagements, as they try to create the best possible in-store experiences...

By Lindy Lee 24 Jan 2018

Image credit: bruce mars via
Top ten global consumer trends

The market research company, Euromonitor International revealed the top 10 global consumer trends for 2018...

23 Jan 2018

Dolgachov © –
Has the digital era changed the luxury game for good?

The digital age poses challenges for all brands in every sector, and yet for the luxury market, the conundrum is a particularly tricky one...

By Megan Bowman 19 Jan 2018

#BizTrends2018: The king's demand dictates
#BizTrends2018: The king's demand dictates

Throughput is imperative in business. The challenge is to mitigate barriers negatively impacting throughput...

By Harry van Huyssteen 11 Jan 2018

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness
#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Budgets are tight, with rising electricity and petrol prices driving many households to tighten their purse strings. In response, the retail industry is becoming increasingly competitive...

By Lindy Lee 11 Jan 2018

New era of retail an opportunity for enhanced customer experience
New era of retail an opportunity for enhanced customer experience

In the mid to late 90s the number of internet businesses grew exponentially. Since consumers were getting connected in their millions, this space was ideal for entrepreneurs to create hype around projected profitability...

By Wynand Smit 11 Jan 2018

#BizTrends2018: Winning brands will get their competitive edge from memorable customer experiences
#BizTrends2018: Winning brands will get their competitive edge from memorable customer experiences

Consumers around the world are putting more value on experiences than they do on possessions, and South Africans are no different...

By Rachel Thompson 10 Jan 2018

#BizTrends2018: Creating value remains key in the premium spirits brand experience
#BizTrends2018: Creating value remains key in the premium spirits brand experience

In challenging economic times, consumers either choose less expensive brands that allow them to buy more, or opt to buy less and trade up to indulge their tastes for aspirational brands...

By Elizabeth Lee Ming 10 Jan 2018

#BizTrends2018: How do we amplify emotional connections through consumer ecosystems?
#BizTrends2018: How do we amplify emotional connections through consumer ecosystems?

Our physical and virtual environments are merging at a rapid pace, making us more digitally connected than ever before. Consumers want what they want and they want it now...

By Molefi Moloantoa 9 Jan 2018

#BizTrends2018: The call for authentic, experiential retail design
#BizTrends2018: The call for authentic, experiential retail design

In today's dynamic business environment, we should be seeking to understand the trends impacting a broader range of industries, regardless of the business sector we're in...

By Lauren Hartzenberg 8 Jan 2018

#BizTrends2018: Mobile means more e-commerce opportunity than ever before
#BizTrends2018: Mobile means more e-commerce opportunity than ever before

The proliferation of mobile phone networks in Asia-Pacific and Africa has transformed how people connect, communicate and shop...

By Mark Mahoney 8 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer
#BizTrends2018: Top mobile trends for the 2018 consumer

Before we can start talking about any trends, marketers need to be aware of the fact that mobile starts with an understanding of how fiercely personal this device is, it has become more of an appendage than a device...

By Lynette Hundermark 8 Jan 2018

#BizTrends2018: Six trends shaping the shopping mall experience
#BizTrends2018: Six trends shaping the shopping mall experience

Adapting and remaining relevant amid changing trends is nothing new for shopping malls. After all, retail itself is constantly and rapidly evolving, led by changing generational consumer behaviour and expectations...

By Camilla Lor 8 Jan 2018

iBleat - a channel dedicated to customer service dialogue
iBleat - a channel dedicated to customer service dialogue

Developed by South African entrepreneurs, iBleat is a recently released app that privately connects customers with any business, brand or outlet in an effort to simplify customer service...

5 Jan 2018

More businesses are trying mobile apps to lure and keep consumers
More businesses are trying mobile apps to lure and keep consumers

Intense retail competition has led old standbys, such as Sears, to close dozens of stores. Walmart is venturing online more. And Amazon is expanding offline...

By Venkatesh Shankar and Unnati Narang 4 Jan 2018

What makes us sign up to subscription boxes?
What makes us sign up to subscription boxes?

Everyone can relate to that excitement of ripping open a present or the anticipation before discovering what a package in the post contains...

By Louise Grimmer and Gary Mortimer 3 Jan 2018

Top e-commerce trends for 2018
Top e-commerce trends for 2018

E-commerce has continued to grow in 2017 with a disruptive effect on physical shopping malls and retail giants like H&M...

By Ingemar Gleissman 3 Jan 2018

'Living the brand' vital for positive retail performance
'Living the brand' vital for positive retail performance

A recent study on the role played by brand orientation in the South African retail environment found that a high degree of BO positively influences retailers' success...

29 Dec 2017

Transformation in Africa's digital retail landscape
Transformation in Africa's digital retail landscape

Undeniably, digital transformation continues to dramatically change the way we live and do business - almost daily it seems...

By Isabelle Lurquin 22 Dec 2017

Image credit: gstockstudio -
Shopping with tweens

Maria Berrios-Carter writes about what she thinks is a golden marketing opportunity that businesses can implement to target parents shopping with tweens...

By Maria Berrios-Carter 22 Dec 2017

Image credit: Brandlove.
Do you talk about great CX or do you do great CX?

Mareli Smit writes about how we should stop dreaming about great CX and start doing great CX...

By Mareli Smit 21 Dec 2017

Retailers turn to digital innovation to enrich customer experience
Retailers turn to digital innovation to enrich customer experience

As the holiday shopping rush gets into full swing, South African retailers are increasingly looking to technology that they can use to improve their operations...

By Chantel Troskie 19 Dec 2017

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