[Aki Kalliatakis] Customers have the power to change service levels, performance and product, yet still they feel they are often mistreated. Successful complaining however needs to be focused in order to achieve lasting results.
24 May 2012 09:21On selected product purchased form 1 May 2012 onwards, Samsung Electronics South Africa has launched an extended factory warranty of 24-months at no extra charge. The lines include its visual display, IT solutions, digital appliances, digital imaging and digital air solutions products. The increased warranty will cover labour and parts.
22 May 2012 11:17
Feeling the success of hosting nearly half a million shoppers in its first three weeks after opening on 19 April 2012, Middelburg Mall has announced longer shopping hours to meet the needs of its customers.
18 May 2012 10:17
[Rob Lith] One of the most topical issues in call centres currently is the 'on-demand call centre (ODCC)'. It implies being able to grow and shrink your agent pool in line with the ebb and flow of demand, without being concerned with details like being under- or over-provisioned with resources (bandwidth and scale of application support).
17 May 2012 10:02AutoZone has launched a range of customer support channels to offer support seven days a week through a telephone line, email, mobisite or its newly launched website.
15 May 2012 13:22
Acer Africa launched its Synergy Partner Program late last week to offer increasingly targeted services to suit the needs of their partners and better fulfil the requests made by final users. A redesign of its 100% indirect channel focus, it offers reliability, consistency and stability.
7 May 2012 11:50"In 2011 Cuddlers introduced the Cuddlers Cuties digital community, a platform on a mobi-site and Facebook which allows parents to connect with relevant content, other parents and child care experts," commented Bryan Ndlovu, senior brand manager for Cuddlers.
2 May 2012 14:00Running a virtual call centre removes many of the challenges that managing a physical call centre entails. Riaan Pietersen of TeleMasters explains that it is easy to become a contact centre and focus purely on the business of delivering a customer service, with a virtual call centre.
25 Apr 2012 12:37[Zeenat Moorad] It has already been proven that Massmart/Wal-Mart's ten week extended price cut promotions offer benefits to customers, including more time to plan for purchases.
23 Apr 2012 14:10 SAN FRANCISCO, USA: Facebook on Friday, 13 April 2012, confirmed that it bought a San Francisco startup that helps merchants court shoppers with rewards for checking in with smartphones during visits.
16 Apr 2012 13:44
A South African VIP airport lounge, the Shongololo Lounge at OR Tambo International Airport, has been voted the best lounge in the Africa/Middle East region. The award comes as South Africa's tourist offerings continue to harvest the world's top accolades.
28 Mar 2012 11:51[Christopher J. Bucholtz] The top 10 trends in CRM was the topic of the lead-off talk by analysts Gene Alvarez and Ed Thompson at Gartner's Customer 360 Summit last week. Most of the items were evergreens that are fixtures when such trend lists are drawn up, but there were two that caught my eye, if only because of their juxtaposition on the list.
27 Mar 2012 16:01 
Angola
Botswana
Malawi
Mozambique
Namibia
Zimbabwe
Cote D'Ivoire
Ghana
Nigeria
Kenya
Uganda
Tanzania
Mauritius
Seychelles
Algeria
Egypt
Morocco
Zambia
The focus of the online media marketing sector discussion at the fifth Thought Leadership Digibate, recently hosted by Aegis Media in conjunction with Bizcommunity.com in Johannesburg, centred around the 2012 Biz Trends Report which was released earlier this year. 11 May 2012 15:21
Twenty staff members from The Twelve Apostles Hotel and Spa in Cape Town and five from the Bushmans Kloof Wilderness Reserve & Wellness Retreat in the Cederberg travelled abroad to London this past for the glamorous Red Carnation Hotel Collection Staff Appreciation Awards - with 14 returning as the ultimate winners! 17 Apr 2012 13:55
