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Students reap rewards with Van Schaik app
Students reap rewards with Van Schaik app

Aiming to connect more effectively with the tech-savvy millennial market, Van Schaik Bookstore has enhanced its rewards programme with a lock-screen replacement android Rewards App...

Issued by Catalyst Communications 2 days ago

Gaps in customer intelligence, delivery limiting opportunities - new CMO report
Gaps in customer intelligence, delivery limiting opportunities - new CMO report

New research from Chief Marketing Officer (CMO) Council, SAP Hybris and SellingPower magazine indicates that sales and marketing need to own customer experience strategy...

3 days ago

Almost 32 hours for banks to respond
Almost 32 hours for banks to respond

South African banks take on average 31 hours and 56 minutes to respond to customer complaints...

By Nico Gous 31 Aug 2017

Somsak Chidchawange © –
#Pamro2017: Customer expectations in a digital world

Wayne Hull, MD of Accenture Digital, spoke at Pamro 2017 on the topic of consumer expectations transcending traditional industry boundaries...

By Leigh Andrews 30 Aug 2017

Allan Swart ©
#Pamro2017: Data is becoming the oil of consumer marketing

Leana Less, vice president of global connections and media at Coca-Cola, explores the benefits of agile marketing if done correctly at this year's Pamro conference...

By Juanita Pienaar 29 Aug 2017

Honeybee Analytics: Transform data into action
Honeybee Analytics: Transform data into action

Big data and analytics are revolutionising sales by providing business leaders with immediately actionable and commercially relevant information.

Issued by Honeybee 25 Aug 2017

Why wait to build trust when you can generate it?
Why wait to build trust when you can generate it?

People buy from people they like and trust, all things being equal that is (but admittedly there comes a point where price saving compensates for lack of trust).

By Sid Peimer 22 Aug 2017

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design
#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Sven Schoof, head of customer experience at Spree, discusses how to empower customers to interact with your brand...

By Lauren Hartzenberg 21 Aug 2017

Joe Fuster
#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 21 Aug 2017

Phakiso Tlali
#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?

By Louise Marsland 18 Aug 2017

Strictly business, but personal
Strictly business, but personal

In the movie, The Godfather, Michael Corleone, as played by Al Pacino, utters the immortal line to his on-screen brother, “It's not personal, Sonny, it's strictly business.”

By Wynand Smit 17 Aug 2017

Maksym Chornii © –
#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. Here's why I'm glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business...

By Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –
#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –
#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

By Leigh Andrews 16 Aug 2017

MultiChoice team at CXA Awards © .
MultiChoice dominates first-ever CXA Awards

MultiChoice won four out of the six awards awarded at the first-ever CXA Awards held at the Century City Convention Centre in Cape Town last night...

By Juanita Pienaar 16 Aug 2017

The CXA Awards - What it means for South African consumers
The CXA Awards - What it means for South African consumers

Chantel Botha chaired the CXA judging panel for the 2017 awards and acknowledges the companies and individuals who put themselves out there to be considered for the prestigious award...

By Chantel Botha 14 Aug 2017

V&A Waterfront rewards retail champions at Customer Excellence Awards
V&A Waterfront rewards retail champions at Customer Excellence Awards

The winners of the annual V&A Waterfront Customer Excellence Awards have been announced...

4 Aug 2017

Image supplied.
Customer Experience Management Summit returns to Cape Town

The sixth Customer Experience (CX) Management Summit in Africa, taking place mid-August, will explore current and future state of CX to strengthen the industry within the African continent...

24 Jul 2017

Competitive retail environment demands staff that care
Competitive retail environment demands staff that care

The challenge of improving employees' customer service expertise, as well as performance ability, is an ongoing quest for the retail industry...

24 Jul 2017

Facebook Messenger's golden opportunities for retailers
Facebook Messenger's golden opportunities for retailers

Facebook Messenger offers some exciting options for marketers and it seems Facebook knows it...

By Megan Hollis 19 Jul 2017

Why you need customer experience management
Why you need customer experience management

Customer experience management utilises user experience, customer satisfaction and value-add and will be the next ‘big thing' for businesses looking to exploit multiple channels of communication that link the customer...

18 Jul 2017

Awards for Excellence in Franchising winners announced
Awards for Excellence in Franchising winners announced

As part of its annual Franchise Business Festival, the Franchise Association of South Africa (FASA) held its Awards for Excellence in Franchising...

6 Jul 2017

RCS Group joins forces with Echangeur for inaugural Retail Summit
RCS Group joins forces with Echangeur for inaugural Retail Summit

RCS Group, owned by BNP Paribas Personal Finance, hosted two sessions of the Retail Summit in Cape Town and Johannesburg...

30 Jun 2017

How Spree is transforming its customer experience through technology
How Spree is transforming its customer experience through technology

Kinetic Events interviews Sven Schoof, head of customer experience at Spree, on how the online retailer is transforming its customer experience...

29 Jun 2017

Research reveals key drivers of sharing economy
Research reveals key drivers of sharing economy

A new whitepaper reveals the key drivers of the ever growing sharing economy, outlining the challenges and future opportunities surrounding it...

28 Jun 2017

South African retailers slacking on customer experience strategy
South African retailers slacking on customer experience strategy

South Africa's struggling retailers are significantly lagging behind other sectors when it comes to appointing customer experience officers...

22 Jun 2017

How retailers can use social CRM to create meaningful engagement
How retailers can use social CRM to create meaningful engagement

At the dawn of the first Customer Relationship Marketing (CRM) software programmes in the 1970s, retailers relied on customer information collected by sales representatives...

By Bradley Elliott 21 Jun 2017

The power of personalisation in customer service
The power of personalisation in customer service

Recently I came across a radio interview with a “personal branding specialist”. Addressing the listeners, the guest spoke of the importance of clearly defining who you are...

By Wynand Smit 20 Jun 2017

Loyal, long-term relationship building with Gen Z
Loyal, long-term relationship building with Gen Z

Just when you're starting to get the hang of millennials, here comes Generation Z. Their oldest members may only just be starting to enter tertiary education, but they pack a purchasing punch...

By Lee Naik 20 Jun 2017

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