#YouthMonth

Entries now open for Pricecheck Tech and E-commerce Awards
Entries now open for Pricecheck Tech and E-commerce Awards

Entries are officially open for the third annual Tech and E-commerce Awards hosted by price comparison website Pricecheck...

3 days ago

Investing in your customers yields returns
Investing in your customers yields returns

The 2018 edition of Africa's customer experience summit, CEM Africa, will focus on return on investment as the African CX market matures and investment increases...

14 Jun 2018

Online shopping meshes with bricks and mortar
Online shopping meshes with bricks and mortar

Forbes' richest people in the world list says Amazon CEO, Jeff Bezos, earns $107.4 million per day, so he must be doing something right...

By Eben Esterhuizen 13 Jun 2018

This is what customer management tools should do for your business
This is what customer management tools should do for your business

Do you remember your first car? That great feeling of freedom that came with the ability to drive yourself wherever you wanted or needed to go, without having to ask for a lift, take public transport or cycle or walk...

By Edward Carbutt 13 Jun 2018

The shopping centre is dead. Long live the shopping centre.
The shopping centre is dead. Long live the shopping centre.

Every year nine million people view the Mona Lisa. People still flock to live events at stadiums. Why; when they can see it on video, in HD and 3D and AR, etc...

By Danette Breitenbach 12 Jun 2018

Fasa Awards honour SA's leaders in franchising
Fasa Awards honour SA's leaders in franchising

The Franchise Association of South Africa's (Fasa) Awards for Excellence in Franchising held recently, saw health food brand Kauai walk off with multiple awards including the coveted title of Franchisor of the Year...

11 Jun 2018

Creating better customer experience in Africa
Creating better customer experience in Africa

Services companies can unlock a better customer experience with a modern business solution and focussing on business efficiency...

By Matthew Kibby 11 Jun 2018

Fed up with always being in the slow queue? That's why queues are being 'designed out'
Fed up with always being in the slow queue? That's why queues are being 'designed out'

Whether it is lining up to pay for your groceries or making a bank transaction, time costs money. As businesses become aware of the costs of waiting, they are looking at innovative ways to reduce these expenses by "designing out" queues...

By Gary Mortimer and Louise Grimmer 8 Jun 2018

The allure of community markets as social shopping hubs
The allure of community markets as social shopping hubs

Traditional retail has become one of the most competitive business landscapes, but one of the sectors that appear to continue attracting high numbers of visitors is the local community market...

8 Jun 2018

Four ways technology delivers a personalised retail customer experience
Four ways technology delivers a personalised retail customer experience

Across the competitive landscape of the retail industry, we are starting to see a massive trend as retailers adopt more technological practices in order to enhance their customer experience...

Issued by Interact RDT 6 Jun 2018

Taking telecoms to the next level: Who needs a long-term contract?
Taking telecoms to the next level: Who needs a long-term contract?

The average South African has experienced the sheer frustration that comes as part of the service provider package once you sign on the dotted line, especially when it comes to telecoms service providers...

By Ilse van den Berg 4 Jun 2018

Broll research details how tech is transforming the way we shop
Broll research details how tech is transforming the way we shop

There is no doubt that traditional brick-and-mortar shopping remains the backbone of the South African retail industry, but new ways of purchasing are fast becoming standard practice in retail markets...

31 May 2018

GDPR: ground zero for a more trusted, secure internet
GDPR: ground zero for a more trusted, secure internet

Most of us have been bombarded recently by a barrage of emails from companies begging us to "stay in touch" or "opt in" or informing us of a "policy update". On May 25, an historic date for the internet, the EU's General Data Protection Regulation (GDPR) came into force...

By Bill Buchanan 28 May 2018

Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape
Nielsen Consumer 360 event unpacks major shifts in SA's consumer landscape

The South African consumer landscape is set for a multitude of shifts in the next ten years, not least of which is the maturing of the local market with growth in the Generation X market segment...

21 May 2018

Global e-commerce communities are disrupting the retail marketplace
Global e-commerce communities are disrupting the retail marketplace

Giant digital shopping destinations now account for more than 50% of the nearly $500 billion spent by North American consumers online...

21 May 2018

Designing a great customer journey can help even the smallest digital offering
Designing a great customer journey can help even the smallest digital offering

From the moment they click onto an e-commerce site, customers develop a lasting impression of your brand...

By Brendon Williamson 18 May 2018

How technology is driving the millennial retail market
How technology is driving the millennial retail market

Over the last decade, the retail industry has seen a shift in how it operates. The exponential increase in online shopping has had a significant impact on how we buy our products...

By Mark Thomson 16 May 2018

Overcoming customer aversion to innovative retail technologies
Overcoming customer aversion to innovative retail technologies

In a dynamic business world, characterised by shorter product life cycles, growing customer demands and intense competitive rivalry, innovation is increasingly being considered a key element in a business's strategy to attract and maintain customers.

By E van Tonder and DJ Petzer 15 May 2018

Data-driven processes to drive e-commerce campaign success
Data-driven processes to drive e-commerce campaign success

Every year, online retailers market their Mother's Day promotions, but many continue to do so with what appears to be little regard for what their customers want or need...

By Wynand Smit 11 May 2018

New data protection guidelines for Africa launched
New data protection guidelines for Africa launched

The Internet Society and the African Union Commission launched new personal data protection guidelines for Africa at the Africa Internet Summit held in Dakar, Senegal this week...

10 May 2018

How African businesses can comply with new EU data laws
How African businesses can comply with new EU data laws

The six steps that African businesses can take to comply with new European Union data privacy laws...

By Pieter Bensch 9 May 2018

New technologies are invading fashion boutiques. Credit: Pinsetti/Pixabay
Digital by design: how technology is breathing new life into the fashion business

Marketplaces, online platforms, customised offerings, virtual fitting rooms and other innovations are all examples of the "phygital" transformation of fashion retail...

By Céline Abecassis-Moedas and Valérie Moatti 25 Apr 2018

Making technology in retail work
Making technology in retail work

A shop sends its valued customer, John, a text message about a sale on a brand of shower gel. It is John's favourite scent, the perfect size, priced at a discount...

By Edwill Nel 25 Apr 2018

Embracing a more connected South African retail environment
Embracing a more connected South African retail environment

The increased connectedness of consumers is contributing to a more dynamic environment - one where expectations on what the buying experience must entail are evolving...

By Leon Coetzer 19 Apr 2018

Empathy - a two-way street in customer service
Empathy - a two-way street in customer service

It's no secret that personalisation is essential in developing a successful customer experience. Central to that is getting to know all you can about your customer and using that information to drive the interaction...

By Wynand Smit 18 Apr 2018

The role of mobile in building brand loyalty
The role of mobile in building brand loyalty

With falling consumer confidence and a slow economic growth outlook, brands are intensifying the fight for consumer loyalty...

By Nicholas Bednall 16 Apr 2018

Location and voice technology are the future of retail
Location and voice technology are the future of retail

Retailers, struggling to connect with their customers, have been trialling new technologies to blend in-store and digital experiences...

By Gary Mortimer and Louise Grimmer 11 Apr 2018

Social shopping with #SpreeGallery
Social shopping with #SpreeGallery

Online fashion retailer Spree has launched #SpreeGallery - a new social shopping hub that invites customers to share images of themselves wearing products bought on Spree...

9 Apr 2018

Mobile and social are dominant forces in SA retail
Mobile and social are dominant forces in SA retail

Virtual shopping is becoming the norm. Using our mobile devices to window shop and find the best price, product reviews, and advice through social media has reinvented the shopping experience...

By Kerry Hope 6 Apr 2018

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