NextTen Customer Experience Management South African certification workshop

Did you know?

• 63% of consumers experienced an increase in heart rate when they thought about great customer service.
  
• Less than 5% of global companies get even close to customer experience excellence, but 91% of heads of marketing think this is the number one company differentiator.
  
• A customer experience leader can outperform the average for their stock index by a factor of three
  
• A 1% improvement in company value is worth hundreds of millions of dollars to a S&P500 company

The opportunity is right now! We are taking the whole field of customer experience management to another level. This is almost certainly the most advanced workshop of its kind available. Today's thinking and techniques are not good enough - they miss opportunity, they are too slow to apply and because most companies are doing them - the opportunity to differentiate yourself from your competition is close to zero. We need something new, exciting but proven!

Customer Experience World brings you a new premier event delivered by thought leaders who have worked with some of the most respected brands globally. They understand the South African Market. They will take you on a journey that uncovers the next chapter of customer experience innovation.

We have created an opportunity to learn a whole host of new thinking and techniques:

• Create new customer experience innovation opportunities which can impact your revenue, cost and service base by 30% in less than 60 days
  
• Identify new initiatives in a fraction of the time - often in a matter of hours
  
• Hear how customer innovation leaders have applied this thinking to dominate their markets all over the world
  
• Understand the 12 steps to create a customer centric organisation that can impact your revenue, cost and service simultaneously
  
• Learn techniques that will give you a deeper and more intimate knowledge of your customers than any of your competition

This premier WORKSHOP is designed for those seeking the latest advanced skills in Customer Experience Management, Customer Loyalty and Customer Driven Innovation. You will never think about Customer Experience Management in the same way again.

Uncover: The latest approaches in customer experience management designed to take the practitioner to a completely new way of thinking

Learn: To identify customer experience opportunities that traditional approaches miss in a matter of hours

Develop: Your existing approaches and techniques to drive competitive advantage and immediate revenue, cost and service impact

Create: Customer experience propositions superior to your competition understand how to align back into the organisation to maximise impact

Understand: how to deliver CEM strategies that will push the customer agenda into the centre of everything the organisation does

Become: Certified in the most advanced and most immediately usable qualifications in the industry

Connect: With the customer experience world community to extend your knowledge of the next generation approaches to customer experience management

Register today

BOOK NOW for a great value event with relevant content and don't forget the post event website which provides all content on line for 12 months following the event for those that attend. Register today to ensure you learn methods and techniques from the latest thinking on how to embed customer experience at the heart of your business.