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How to use real-time analytics to capatalise on the festive shopping season

Christmas is getting earlier and earlier every year and nothing symbolises the start of the Christmas shopping season better than Black Friday. While most of us are not that diligent, according to a recent survey, a growing number of consumers are beginning to start holiday shopping earlier every year, so how can we utilise consumer behaviour to be best prepared?

By Pieter Engelbrecht 2 days ago

Is your supply chain agile enough to handle the volume spike this festive season?

It is imperative that retailers, both traditional and online, are properly geared for the expected upsurge in sales that is synonymous with the 'silly season' in order to realise revenue targets, as well as offer a shopping experience that attracts a loyal following...

3 days ago

How to ensure a positive shopper experience on Black Friday, Cyber Monday

With Black Friday taking place this week and Cyber Monday the next, its in one's best interest to ensure a positive shopper experience...

23 Nov 2016

#BotConAfrica2016: Praekelt launches new multilingual chatbot

Technology consultant and software developer, Praekelt, has announced that its new chatbot, Feersum Engine, is ready to start talking...

22 Nov 2016

A case for retaining customers during shopping centre redevelopment

Successfully redeveloping a shopping centre involves myriad considerations, not least of which is how to look after existing customers during the chaos of construction. Olive Ndebele, GM of Menlyn Park Shopping Centre in Pretoria, tells us how they did it...

18 Nov 2016

Vida e caffè, Discovery Vitality and Shell partner to reward customers

Vida e caffè, a partner to Discovery Vitality's Active Rewards programme and Shell forecourts have partnered to offer wellness rewards to customers...

16 Nov 2016

Making complaints work for your business

No matter how brilliant your business is, at some stage someone is going to complain. It's how you deal with it that counts...

16 Nov 2016

Using interactive communication solutions to engage customers this festive season

With the festive season looming, large retailers need to differentiate themselves from the competition and look into interactive communication solutions to engage their customers...

14 Nov 2016

Why SA's reluctance to use self-service tech is a positive for businesses

Self-service technology has gone a long way during the last decade. With the advent of social media and smartphones...

By Adam Manuel 14 Nov 2016

Three back-office hacks for improved customer service

Communication, time and resolution work in relationship with one another and can all be improved. If they're made more efficient, the customer service machine will be faster and smoother, ensuring that what needs to get done does, and that customers experience great service, boosting loyalty and more business...

By Wynand Smit 8 Nov 2016

Gamification: improving service delivery in digital business

The term 'gamification' is the industry's latest buzzword. Used extensively as a marketing term, it has become part of the IT lexicon...

8 Nov 2016

Winding down to year end means gearing up in a contact centre

Some key things to bear in mind prior to the holiday season, to streamline processes and ensure productivity and quality remain high, and that customers continue to receive the best customer experience...

By Bruce von Maltitz 7 Nov 2016

Appointment of POPI Information Regulator could mean earlier implementation

The appointment of an Information Regulator on 26 Oct means that the Protection of Personal Information Act is coming into effect sooner rather than later. Wynand Smit notes that this will have a tremendous impact on the way companies do business in 2017, with regards to how they obtain, store and dispose of customer information...

By Wynand Smit 3 Nov 2016

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