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This will be the year of customer obsession

Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to a recent Interactive Intelligence panel discussion...

26 Feb 2015 10:04

Resistance is futile, automation is the answer

Cloud is here and growing at a rapid pace, the best cloud-based systems offer immense value through automation...

23 Feb 2015 14:36

Better banking for business is the business of better banking

A catalyst for true differentiation in a digital banking age could be being fine-tuned to customer needs and behaviour and marrying human centricity with technology...

20 Feb 2015 08:44

From internet to the outernet as IoT sets to shape the future

Globally, retail is experiencing a shift, due to the ever-changing expectations of more digitally empowered consumers. Brands are starting to enter into uncharted territory, investing in mobile...

18 Feb 2015 11:31

Free think tank sessions at IAB Digital Summit

The 2015 IAB Digital Summit, in association with BBC.com and Bookmark Awards, is offering five free think tank sessions as part of its event...

17 Feb 2015 14:11

Engaging with connected consumers - Part 3

Marketers have to think about innovative ways to use social and the internet and how to engage in conversations that push your brand and earn triggers...

By Danette Breitenbach 13 Feb 2015 05:48

Would you tuck your customers into bed one night?

With Valentine's Day coming up and thoughts of love in the air, it strikes me that it's a good time for us to prove how much we love our customers...

By Aki Kalliatakis 12 Feb 2015 16:08

[eCommerce Africa] Brand loyalty: Give to get

What do loyalty, generosity, kindness and sacrifice have to do with running a successful ecommerce business? Almost everything, says Paul Galatis, director of Yuppiechef...

By Leigh Andrews 12 Feb 2015 14:00

Engaging with connected consumers - Part 2

It took 14 years to sell 40 million laptops, but only four years to sell 40 million tablets...

By Danette Breitenbach 12 Feb 2015 05:34

Engaging with connected consumers - Part 1

Yes, consumers are all in the digital space. Not all consumers are not the same, and no, not all digital consumers are same...

By Danette Breitenbach 11 Feb 2015 06:01

A can do website will grow township kasi parties

A new interactive website, CANnect, launched by Nampak Bevcan's consumer facing brand CAN DO!, is set to revolutionise the way township outlets do business...

4 Feb 2015 13:34

[Trends 2015] The power of the crowd

BMi market research chief executive officer, Gareth Pearson, outlines his consumer brand trends in brief, which will shape 2015...

By Gareth Pearson 4 Feb 2015 10:56

[Trends 2015] The rise of 'me'

In brand communication, 'knowing your target market' will cease to be about drawing an average every-man in outline, but will rather be about speaking to every individual customer who comes into contact with your products...

By Gaby de Abreu 3 Feb 2015 07:23

R200m CCI Call Centres office opens in Umhlanga

The expansion of skills remains vital to the support offered by government to investors, says Trade and Industry (dti) Minister Rob Davies...

2 Feb 2015 14:44

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