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Will the Protection of Personal Information Act (POPI) impact your business?

Claire Watson interviewed Alison Treadaway, MD at customer communication management specialist, Striata, on the basics of this legislation, and how it will affect businesses and the communications industry in South Africa...

Issued by Striata SA 30 Jul 2014 10:35

Equal focus on product, customers essential

Many small business owners predominantly focus their energies on either being product centric or customer centric when it comes to managing their brand but I believe a franchised business needs to focus on both.

By Jan de Beer 29 Jul 2014 10:48

All Gold takes the lead as Icon Brands' winner

The 2014/2015 Ask Afrika's Icon Brand survey revealed that despite huge societal disparities, their palates mostly unify South Africans.

22 Jul 2014 07:49

The dynamic morning seminar 'The psychology of customer service' in Johannesburg and Cape Town

Dr Brian Jude of Dynamic Seminars will be presenting his incredibly popular morning seminar in Johannesburg and Cape Town. At only R695.00, this could be your best investment in 2014...

Issued by Associated Management Services 17 Jul 2014 12:42

Three key areas crucial to delivering service excellence

These are... The voice of the customer, a customer-centric culture, and transparent key performance indicators.

By Gloria Torres 17 Jul 2014 10:05

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

Tune in to the Biz Takeouts Marketing & Media radio show, Thursday, 17 July from 9am-10am as we chat to Brad Sugars, Daniel Marcus and Robbie Stammers. [twitterfall]

16 Jul 2014 10:03

[CEM Summit] How to be great at customer service

Customer service is about people and trying to please them, but it begins with the employee, not the customer because "happy teammates equal happy customers" - Sam Sabbagh.

By Jessica Taylor 15 Jul 2014 12:33

The big gorilla sits wherever he wants to... or maybe not

The first time I ever heard the expression about where the big gorilla sits, I became irrationally angry...

By Aki Kalliatakis 14 Jul 2014 10:17

How systems training can super-charge your customer service processes

South African organisations have a significant opportunity to improve their customer service performance, by more closely aligning their back-office people and processes with those in the front-office...

By Lyndsey Moorhouse 8 Jul 2014 15:11

You've clearly underestimated online reviews

For decades, consumers depended on marketers to help them decide whether a product was a good purchase or not. If the product delivered on the marketing message, the...

By Laine Barnard 3 Jul 2014 09:37

New app links malls, stores, brands across SA

Onyx Ventures, together with Shiro in South Africa, has collaborated with some of the leading property groups and mall owners to introduce a new app, 'crème' that could change the way shoppers connect and engage in a value-sharing relationship with their favourite malls, stores and brands.

30 Jun 2014 10:47

Loyalty programmes expand in South Africa

The market for loyalty programmes in South Africa has enjoyed high growth over the last few years. There are over 70 loyalty and rewards programmes in the country with at least 10 million people belonging to one or more of them.

By Jaco Oosthuizen 27 Jun 2014 12:32

Managing product data information

As we look at marketing, we realise that we live in an age where competitive information is available literally at the customers' fingertips and their buying decisions are impacted by consistent and accurate information provided by retailers and brand manufacturers.

By Michael de Andrade 26 Jun 2014 13:21

Xpertek Contact partners with Turnstyle Solutions for social Wi-Fi services

Xpertek Contact, the customer experience management division of the Xpertek Group, has partnered with Canadian-based Turnstyle Solutions to launch Turnstyle's cloud-based solution and products in southern Africa.

Issued by Xpertek Contact 20 Jun 2014 12:39

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