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Low consumer confidence set to hurt retailers

The 'significant' drop in consumers' durable goods consumption will continue to hurt retailers, say economists...

By Asha Speckman 6 hours ago

How to address the needs of the uncompromising customer

Intercontinental Hotels Group's 2017 Trends Report highlights the uncompromising nature of today's customer who expects brands to deliver experiences that satisfy contradictory needs...

1 day ago

KPMG survey details what online shoppers really want

A new report by KPMG International analyses the online shopping preferences and behaviours of more than 18,000 consumers in 51 countries, by geography, generation and product category...

2 days ago

Digital consumers show less brand loyalty

Research across consumers in 12 countries finds those that prefer digital engagement channels to human customer service are more likely to switch brands...

12 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

The world is in a silent revolution. Global consciousness is growing. Passion for mindless luxury is waning. Consumers are increasingly mindful of not only what their chosen product gives them, but how it makes them feel...

By Claudia Roth 11 Jan 2017

#BizTrends2017: Journeying to your best customer experience

I've attended hundreds of conferences over my decade in the online marketing and media space. Funny then that the event messaging that's stuck with me most has been from a few of the most recent workshops I've attended, with just a handful of insights set to impact the year ahead...

By Leigh Andrews 9 Jan 2017

Here's how you can help us, FNB - communicate

NEWSWATCH: Thanks to social media, big corporates are under close consumer attention at the moment, with banks the foremost of those, expected to build trust. Now, with an undisclosed amount of FNB safety deposit boxes stolen this past weekend, customers are upset at the lack of communication...

22 Dec 2016

Digitalisation: do or die

Doing business in the digital age will become more about enhancing the customer experience than the product or price...

By Deon van Heerden 22 Dec 2016

Where is customer management going in 2017?

The most ridiculous phrase in the English language is 'the foreseeable future'. You can't foresee it. What you can do is monitor trends that, if sustained, will impact your business...

By Aki Kalliatakis 14 Dec 2016

No trimmings on this year's festive budget

Shoppers are likely to trim their budgets instead of opting for all the trimmings this festive season, according to research conducted for South African Council of Shopping Centres (SACSC) by Urban Studies...

13 Dec 2016

Gamification can ease contact centre pressure

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer...

By Bruce von Maltitz 13 Dec 2016

#BestofBiz 2016: Retail

We've compiled our annual #BestofBiz 2016 lists across all our industries featuring our most popular articles, most-read contributors and brand press offices with the most views. Discover the most read content on Bizcommunity's Retail portal over the past year below.

12 Dec 2016

Van Schaik Bookstore to launch rewards app

Van Schaik Bookstore has announced it will launch a lock screen replacement android app that has been integrated with the Van Schaik Rewards loyalty programme...

9 Dec 2016

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