Catering to the needs and requirements of customers is the cornerstone of retaining customers in the retail industry and keeping loyal customers is easier and more profitable than winning new ones.
By David McWilliam 6 Mar 2014 13:53
South Africans can now enjoy the taste of Cape Town, wherever they may be, by joining Durbanville Hills Wines' new wine club.
26 Feb 2014 11:37
Most people involved in ecommerce spend most of their time dealing with operations, inventory and policy. However, the most vital element of any business is the customer.
By Charles Mburugu 19 Feb 2014 09:49
Customer service is about getting individuals to love one's brand. At the heart of customer service lie two charming qualities, the ability to anticipate customers' wants and needs and the ability to satisfy those needs. Achieve this and one has a match made in heaven.
By Andrew Cook 17 Feb 2014 11:22
dunnhumby, described as the world's leading customer science company, has been appointed to apply its customer centricity solutions across Shoprite's grocery business in a multi-year contract.
6 Feb 2014 14:31
Microsoft Dynamics Africa 2014, which was held 4-5 February 2014, focused predominantly on four main industries - financial services, public sector, manufacturing and retail.
6 Feb 2014 13:43
"Miscommunication is endless," said JP Rattie. No, I'd never heard of him either, but he has described, in three words, what happens when words and messages are miscommunicated.
By Derek Buchanan 29 Jan 2014 10:41
My first training assignment for 2014 was to train a new marketing manager in sales skills and strategy. The directors he was working for were less than happy with his sales performance and they were especially worried about his communication skills and Emotional Intelligence when it came to dealing with their valued customers.
By John French 24 Jan 2014 10:18
In increasingly commoditised markets, the most important way for an organisation to distinguish itself from the pack - in a sustainable way - is through providing customers with a quality customer experience and adding value to customers' lives wherever possible.
By Steve Briggs 23 Jan 2014 11:13
Ask people about the state of customer service, and there is a good chance that they will be able to tell you about at least five stories of terrible experiences - and not many positive ones.
By Aki Kalliatakis 22 Jan 2014 11:32
South African consumers are feeling more comfortable translating their previously traditional purchasing habits to the more interactive and fast-paced online environment, with substantial change over the past 10 years.
By Christy Turner 20 Jan 2014 10:44
Given the pervasiveness of mobiles in South Africa, one would expect it to influence the retail sector greatly. However this is not the case says Jesse Green of Perk, a company that works with retailers to engage shoppers on their mobiles while in-store.
By Danette Breitenbach 16 Jan 2014 07:38
Many a retailer will sing to the tune of "The customer is always right", but not a lot actually live the phrase, much less invest any time or innovation in it. Luckily for you and I, this age of short-term vision is drawing to a close.
By Sindy Peters 5 Dec 2013 10:35
Organising web content to enhance customer experience can be achieved with simple website strategy. This is particularly true, when designing a new website.
By Kele Pule 3 Dec 2013 10:58
