Many a retailer will sing to the tune of "The customer is always right", but not a lot actually live the phrase, much less invest any time or innovation in it. Luckily for you and I, this age of short-term vision is drawing to a close.
By Sindy Peters 5 Dec 2013 10:35
Organising web content to enhance customer experience can be achieved with simple website strategy. This is particularly true, when designing a new website.
By Kele Pule 3 Dec 2013 10:58
SAcsi has published its international customer satisfaction results, which shows that South Africa has scored a customer satisfaction score of 77.6 out of 100.
6 Nov 2013 08:56
Kayetan Meissner, sommelier at Bosman's Restaurant at the Grande Roche Hotel in Paarl, is the winner of the Bollinger Exceptional Wine Service Award 2013.
4 Nov 2013 10:24
Today's consumer has more products and more access to products than at any other time in history. The reason for this is the unprecedented rate of technology. But this has not translated into an amazing retail experience.
By Danette Breitenbach 29 Oct 2013 11:31
The Webhelp Group has announced that it is to make a significant investment in South Africa following the securing of a telecommunications company. Over the next 12 months, the new company, Webhelp South Africa will create 1000 new jobs.
22 Oct 2013 14:50
With news that the consumer confidence has hit a ten-year low, coupled with a slowdown in consumer spending, rising fuel and electricity and more fears around unemployment, the retail sector will be hard pressed to find ways to win customers come December.
By Ian Steyn 22 Oct 2013 10:05
Smart retailers are looking for ways to get more out of each hard won customer, as lacklustre retail statistics come under further pressure from ever-rising petrol prices, job cuts and diminishing consumer confidence.
By Ian Steyn 1 Oct 2013 10:55
A progressive new social media monitoring tool, Echo-Social, has launched in South Africa bringing much-needed contextual, linguistic and psychological insight to social data analysis and online reputation management.
18 Oct 2013 11:51
The annual South Africa Outsourcing & Offshoring Summit 2013, being held in Cape Town from 19-22 November 2013, will attract around 25 international investors and 10 leading international analysts.
11 Oct 2013 13:47
Companies love loyalty in their partners, employees and certainly in their customers and clients and often reward perceived loyalty with programmes but these are not always all they are cut out to be.
By Noëleen Bruton 2 Oct 2013 11:09
McDonald's South Africa has launched its popular Mzansi Millions Monopoly campaign for the second year. Launched this week, it runs until 10 November 2013 across the country.
1 Oct 2013 11:02
Rory Beattie has been appointed as the customer services director of Jaguar Land Rover South Africa and sub-Sahara Africa (JLR SA and SSA).
18 Sep 2013 11:42
eBucks members are now able to earn rewards points through Checkers and Shoprite.
16 Sep 2013 10:58
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