Most retailers recognise the importance of combining the best of digital technologies and physical stores to create a seamless and consistent customer experience across channels profitably...
The digitally connected world has flipped the global automotive industry's customer-dealership paradigm on its head. As a result, a number of transformations are taking place, many of which...
24 May 2016
Toys R Us and Babies R us have announced the launch of an innovative new rewards programme that promises to give customers great value...
12 May 2016
Traditionally, the automotive industry's primary focus has been on providing bigger, better and faster cars. According to the Automotive Future Now Report, in a world shaped by the Internet...
3 May 2016
CRM emerged in the 1990s as an information technology solution for managing a customer database and, today, sits at a senior management strategy or executive level to deliver shareholder value to organisations...
26 Apr 2016
With the introduction of automated wish list messaging, a special occasion reminder calendar and a stock tracker, Robyn Cooke, head of e-commerce of The Foschini Group (TFG), explains how the online mall is personalising the online shopper experience...
Jessica Taylor 22 Apr 2016
At their F8 Developers Conference this year, Facebook revealed an ambitious 10-year vision which sees them connecting the world, leveraging artificial intelligence...
Mark Geschke 20 Apr 2016
There's no doubt that rewards programmes can add value to your life: from a free smoothie every few weeks, to upgrading your flights to business class. But to really max out your benefits, eBucks Rewards has the following tips and tricks.
Johan Moolman 11 Apr 2016
South Africa's online marketplace bidorbuy.co.za, today announced the addition of bitcoin as a payment method through their partnership with BitX, a leading global bitcoin platform...
10 Mar 2016
A new study from Juniper Research has found that 1.4 billion loyalty cards were mobile only or integrated into mobile apps in 2015 worldwide. The research forecasts this will rise to 3 billion by 2020...
29 Feb 2016
In the last couple of years, we've seen a major shift in focus among e-commerce merchandising sites. Up until about the year 2011, most sites focused on new customer acquisition. Now, the focus has been diverted towards retaining their customers...
Ryan Kidman 19 Feb 2016
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