CRM in South Africa

Clicks Clubcard takes the lead in loyalty

Clicks Clubcard has moved into the top spot as South Africa's most used loyalty programme at 67%, just beating last year's loyalty leader, Pick n Pay Smart Shopper...

13 Oct 2017

SA's digital coupon uptake - SnapnSave reports R40m in sales for brand partners

South African cashback coupon app, SnapnSave, has reported over R40m in retail sales, 50 million impressions and 7 million engagements for its brand partners...

4 hours ago

What's at the heart of franchise sector growth?

Over the past four years, the franchising sector has displayed resilience, consistently growing its contribution to the country's GDP from 9.7% in 2014 to 13.3%...

1 day ago

Being the man in the supermarket

Is it enough when consumers merely know about your product or its benefits?

By Senzo Xulu 1 day ago

Report reveals customer aftermarket is afterthought for manufacturers

A new report reveals discrepancies in how manufacturers and retailers view and approach post-purchase revenue, profit and relationship-building opportunities in the aftermarket service sector...

12 Oct 2017

#EntrepreneurMonth: At the forefront of customer feedback and online reputation management

How can establishments in the hospitality industry manage the masses of online reviews and reviewers out there? This is where Go Review, launched by Social Places, comes in...

By Cari Coetzee 10 Oct 2017

Could frictionless commerce take away from the shopping experience?

The reduction of friction in transactions may appear to be adding value, but it could be taking away from the shopping experience, says The Future Laboratory's Trevor Hardy, who's seeing a move towards the reduction of human interaction, from self-service to fridges that buy your groceries for you...

9 Oct 2017

AI is already here - we just call them Transformers!

Mareli Smit writes customer experience is impossible if managed as a function rather than a culture...

By Mareli Smit 4 Oct 2017

Leveraging digital technology for a seamless, 360-degree customer journey

The retail shopping experience is no longer a linear one, where a person simply enters a store, makes a purchase and leaves...

By Lindy Lee 29 Sep 2017

Students reap rewards with Van Schaik app

Aiming to connect more effectively with the tech-savvy millennial market, Van Schaik Bookstore has enhanced its rewards programme with a lock-screen replacement android Rewards App...

Issued by Catalyst Communications 20 Sep 2017

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

New research from Chief Marketing Officer (CMO) Council, SAP Hybris and SellingPower magazine indicates that sales and marketing need to own customer experience strategy...

19 Sep 2017

Almost 32 hours for banks to respond

South African banks take on average 31 hours and 56 minutes to respond to customer complaints...

By Nico Gous 31 Aug 2017

#Pamro2017: Customer expectations in a digital world

Wayne Hull, MD of Accenture Digital, spoke at Pamro 2017 on the topic of consumer expectations transcending traditional industry boundaries...

By Leigh Andrews 30 Aug 2017

#Pamro2017: Data is becoming the oil of consumer marketing

Leana Less, vice president of global connections and media at Coca-Cola, explores the benefits of agile marketing if done correctly at this year's Pamro conference...

By Juanita Pienaar 29 Aug 2017

International

#EntrepreneurMonth: A premium African surf brand with global appeal

Little over a year ago, three friends with thriving creative careers embarked on a mission to combine their love of Africa with their passion for surfing. Thus, Mami Wata was born, a premium African brand of surf apparel and accessories with an undeniable global appeal.

By Lauren Hartzenberg 7 hours ago

Black model in Dove video says ad 'misinterpreted'

LONDON - The black model who appeared in a Dove advert which triggered accusations of racism insisted Wednesday that she was not a victim and that the commercial had been misinterpreted.

12 Oct 2017

Sears closing stores in Canada

OTTAWA, Canda - Sears said Tuesday it will seek court approval to liquidate all of its remaining Canadian stores, marking the end of an iconic department store. The company said in a statement that it would make the application to the Ontario Superior Court on Friday.

12 Oct 2017

Echo Polska Properties doubles retail portfolio with R11bn deal

Echo Polska Properties is doubling its retail assets with the €692.1m (R11.1bn) acquisition of a portfolio of 12 properties.

By Alistair Anderson 12 Oct 2017

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