CRM in South Africa

New technologies are invading fashion boutiques. Credit: Pinsetti/Pixabay

Digital by design: how technology is breathing new life into the fashion business

Marketplaces, online platforms, customised offerings, virtual fitting rooms and other innovations are all examples of the "phygital" transformation of fashion retail...

Making technology in retail work

A shop sends its valued customer, John, a text message about a sale on a brand of shower gel. It is John's favourite scent, the perfect size, priced at a discount...

By Edwill Nel 5 hours ago

Embracing a more connected South African retail environment

The increased connectedness of consumers is contributing to a more dynamic environment - one where expectations on what the buying experience must entail are evolving...

By Leon Coetzer 19 Apr 2018

Empathy - a two-way street in customer service

It's no secret that personalisation is essential in developing a successful customer experience. Central to that is getting to know all you can about your customer and using that information to drive the interaction...

By Wynand Smit 18 Apr 2018

The role of mobile in building brand loyalty

With falling consumer confidence and a slow economic growth outlook, brands are intensifying the fight for consumer loyalty...

By Nicholas Bednall 16 Apr 2018

Location and voice technology are the future of retail

Retailers, struggling to connect with their customers, have been trialling new technologies to blend in-store and digital experiences...

By Gary Mortimer and Louise Grimmer 11 Apr 2018

Social shopping with #SpreeGallery

Online fashion retailer Spree has launched #SpreeGallery - a new social shopping hub that invites customers to share images of themselves wearing products bought on Spree...

9 Apr 2018

Mobile and social are dominant forces in SA retail

Virtual shopping is becoming the norm. Using our mobile devices to window shop and find the best price, product reviews, and advice through social media has reinvented the shopping experience...

By Kerry Hope 6 Apr 2018

How China is rebooting retail

The story of shops closing and the decline of retail has become a familiar one across the Western world. Giants such as Walmart and Macy's in the US, and Marks and Spencer in the UK have been forced to close stores...

By Michael Wade and Jialu Shan 6 Apr 2018

Zando launches zero-rated shopping for Vodacom subscribers

Online fashion retailer Zando has initiated zero-rate data for both contract and prepaid Vodacom subscribers in SA. This means that all Vodacom users can browse and transact on Zando's app and mobile website and no longer pay for data...

29 Mar 2018

#ECMA18: It's not an apocalypse, it's a retail revolution

As store closures continue across the globe, we're witnessing the demise of physical retail as we know it...

By Lauren Hartzenberg 26 Mar 2018

'Down down' and 'cheap cheap' are gone gone: why supermarkets are moving away from price

On 26 January 2011, Coles fired the first shot in what would soon be dubbed the "supermarket price wars" by reducing the price of its own-brand milk to A$1 per litre...

By Gary Mortimer and Louise Grimmer 26 Mar 2018

Online retail potential will soon be realised in SA - Spree

After a few years hovering around the 1% mark, Spree predicts online shopping's share of total retail sales in South Africa will increase exponentially over the next three years...

26 Mar 2018

#ECMA2018: Adopt a humanistic approach to AI

Artificial intelligence doesn't have to induce a Hollywood sci-fi dystopian nightmare in which robots take over the world. It may instead offer an exciting opportunity to connect consumers to your brand...

By Maroefah Smith 16 Mar 2018

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