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#BlackFriday2026: Why customer service could matter as much as the discount

#BlackFriday2026: Why customer service could matter as much as the discount

Smaller baskets, faster meals: Here's how South Africans are reshaping grocery shopping

Smaller baskets, faster meals: Here's how South Africans are reshaping grocery shopping

5 Oct 2026

TFG’s Bash turns 3,000 stores into sales machines, driving R551m in sales

TFG’s Bash turns 3,000 stores into sales machines, driving R551m in sales

5 Oct 2026

Company news

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The View officially opens in Fourways

EBM Group The View officially opens in Fourways

4 hours

Your Clicks basket just got more rewarding with Absa Rewards

OnPoint PR Your Clicks basket just got more rewarding with Absa Rewards

10 hours

Jonsson Workwear celebrates the Hardest Worker on the cricket field

Jonsson Workwear Jonsson Workwear celebrates the Hardest Worker on the cricket field

3 days

The border is at the checkout, not the map: 5 lessons from running e-commerce across Africa

TDMC The border is at the checkout, not the map: 5 lessons from running e-commerce across Africa

3 days

New machinery, live demonstrations and practical solutions at Propak Cape

Propak Cape New machinery, live demonstrations and practical solutions at Propak Cape

14 Oct 2026

Heineken Beverages Heineken Beverages named Brand of the Year at the 2026 Loeries

14 Oct 2026

GrubWorx Office Takeover campaign celebrates 5th birthday with workplaces

GrubWorx GrubWorx Office Takeover campaign celebrates 5th birthday with workplaces

13 Oct 2026

BizTrends2027 | Theme launches | Steer year-defining business conversations

Bizcommunity.com BizTrends2027 | Theme launches | Steer year-defining business conversations

8 Oct 2026

Jonsson Workwear becomes front-of-shirt sponsor of World Test Champions, the Proteas

Jonsson Workwear Jonsson Workwear becomes front-of-shirt sponsor of World Test Champions, the Proteas

8 Oct 2026

Propak Cape 2026 seminar programme brings packaging industry insights to Cape Town

Propak Cape Propak Cape 2026 seminar programme brings packaging industry insights to Cape Town

8 Oct 2026

Something K-dramatic has arrived at KFC

KFC Africa Something K-dramatic has arrived at KFC

6 Oct 2026

Bizcommunity.com #BlackoutFriday | Turn the spotlight on your brand

5 Oct 2026

More news

Is Checkers engineering your next grocery run with its new Stickables campaign?

Is Checkers engineering your next grocery run with its new Stickables campaign?

Fathima Khan 25 Sep 2026

Clicks adds Absa and Standard Bank to ClubCard in loyalty shake-up

Clicks adds Absa and Standard Bank to ClubCard in loyalty shake-up

23 Sep 2026

Checkers turns Xtra Savings into a collecting game with new Stickables campaign

Checkers turns Xtra Savings into a collecting game with new Stickables campaign

21 Sep 2026

CX report warns 51% of customers don’t even report bad experiences

CX report warns 51% of customers don’t even report bad experiences

Richard Eberlein 7 Sep 2026

Inaugural Geshido Insights Awards spotlight KFC Africa, RCL Foods, MultiChoice and Santam

Inaugural Geshido Insights Awards spotlight KFC Africa, RCL Foods, MultiChoice and Santam

4 Sep 2026

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Game Plan Consulting 2 Sep 2026

Clicks strengthens loyalty push with more frequent cashback and discounts

Clicks strengthens loyalty push with more frequent cashback and discounts

26 Aug 2026

Secure, agile RewardWorx platform meets growing demand for enterprise incentive programmes

Secure, agile RewardWorx platform meets growing demand for enterprise incentive programmes

Caxton Media 25 Aug 2026

Report reveals retailers face AI visibility risk as shoppers compare deals

Report reveals retailers face AI visibility risk as shoppers compare deals

21 Aug 2026

#Biz25years | To the next 25 years of business communications and conversations

#Biz25years | To the next 25 years of business communications and conversations

Bizcommunity.com 20 Aug 2026

FNB eBucks, Clicks and Engen launch integrated rewards ecosystem

FNB eBucks, Clicks and Engen launch integrated rewards ecosystem

3 Aug 2026

Byron Rode, Co-Founder and CEO of Ignis Labs (part of Glynt). Image supplied

Loyalty programmes lose value when shoppers cannot keep up

Byron Rode 23 Jul 2026

Lianne Booth, Strategic Projects Director at Achievement Awards Group. Image supplied

The real value of rewards lies beyond the transaction

Lianne Booth 15 Jul 2026

Liezel Jonkheid, Founder and Director, Consumer Psychology Lab. Image supplied

Companies must design employee-led customer experience to secure loyalty and revenue

Liezel Jonkheid 17 Jun 2026

Image supplied

SA is no longer an emerging loyalty market, it is a mature one

Len Lubbe 9 Jun 2026

How to lose a customer in 16 days

William Smook 8 Jun 2026

Source:

Your customers are unreliable narrators — and your segmentation is built on it

Greg Streatfield 27 May 2026

Image supplied

Cinema meets retail in new Nu Metro x Edgars Club partnership deal

26 May 2026

Tshepo Moila, a partner in market research and insights at technology and management consultancy, iqbusiness. Image supplied

Exclusive: Consumers embrace digital ecosystems cautiously, prioritising trust over convenience

Tshepo Moila 26 May 2026

Source:

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

7 May 2026

A key theme going into 2026 is social engineering and the impact that has on fraud (Image source: Spend Trend 2026 Report)

#BizTrends | Spend Trend 2026 Part 1: Social engineering and its impact on fraud

Danette Breitenbach 29 Apr 2026

Blessed Hwaire, Industry Value Advisor for Consumer Products, Life Sciences, and Retail at SAP Africa. Image supplied

African retail’s future hinges on tech-driven consumer insights

Blessed Hwaire 23 Apr 2026

SA’s largest multi-partner rewards programme rebrands as Lifestyle Rewards

SA’s largest multi-partner rewards programme rebrands as Lifestyle Rewards

Lifestyle Rewards 17 Apr 2026

Consumers are loyal to benefits, not brands

Consumers are loyal to benefits, not brands

Caxton Media 8 Apr 2026

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

5 ways AI is transforming CX

Terena Chetty 27 Mar 2026

Adheesh Ori, Accenture Song, South Africa. Image supplied

The 'experience economy' has arrived as consumers' expectations shift

Adheesh Ori 25 Mar 2026

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