The 2014/2015 Ask Afrika's Icon Brand survey revealed that despite huge societal disparities, their palates mostly unify South Africans.
22 Jul 2014 07:49
Dr Brian Jude of Dynamic Seminars will be presenting his incredibly popular morning seminar in Johannesburg and Cape Town. At only R695.00, this could be your best investment in 2014...
Issued by Associated Management Services 17 Jul 2014 12:42
These are... The voice of the customer, a customer-centric culture, and transparent key performance indicators.
By Gloria Torres 17 Jul 2014 10:05
Tune in to the Biz Takeouts Marketing & Media radio show, Thursday, 17 July from 9am-10am as we chat to Brad Sugars, Daniel Marcus and Robbie Stammers. [twitterfall]
16 Jul 2014 10:03
Customer service is about people and trying to please them, but it begins with the employee, not the customer because "happy teammates equal happy customers" - Sam Sabbagh.
By Jessica Taylor 15 Jul 2014 12:33
The first time I ever heard the expression about where the big gorilla sits, I became irrationally angry...
By Aki Kalliatakis 14 Jul 2014 10:17
South African organisations have a significant opportunity to improve their customer service performance, by more closely aligning their back-office people and processes with those in the front-office...
By Lyndsey Moorhouse 8 Jul 2014 15:11
For decades, consumers depended on marketers to help them decide whether a product was a good purchase or not. If the product delivered on the marketing message, the...
By Laine Barnard 3 Jul 2014 09:37
Onyx Ventures, together with Shiro in South Africa, has collaborated with some of the leading property groups and mall owners to introduce a new app, 'crème' that could change the way shoppers connect and engage in a value-sharing relationship with their favourite malls, stores and brands.
30 Jun 2014 10:47
The market for loyalty programmes in South Africa has enjoyed high growth over the last few years. There are over 70 loyalty and rewards programmes in the country with at least 10 million people belonging to one or more of them.
By Jaco Oosthuizen 27 Jun 2014 12:32
As we look at marketing, we realise that we live in an age where competitive information is available literally at the customers' fingertips and their buying decisions are impacted by consistent and accurate information provided by retailers and brand manufacturers.
By Michael de Andrade 26 Jun 2014 13:21
Xpertek Contact, the customer experience management division of the Xpertek Group, has partnered with Canadian-based Turnstyle Solutions to launch Turnstyle's cloud-based solution and products in southern Africa.
Issued by Xpertek Contact 20 Jun 2014 12:39
Starbucks continues to trail blaze the customer experience in order to tighten its competitive advantage with another industry first: wireless charging mats for mobile phones, so customers can charge their phones for free while enjoying a hot cup of java.
By Julian Diaz 19 Jun 2014 15:23
INDIANAPOLIS, US: Research by global software provider Interactive Intelligence Inc reveal what customers look for in a great service experience.
10 Jun 2014 07:19
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