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CEM Summit leads the way for the African customer experience industry

Since inception, the first of its kind Customer Experience Management Summit has more than doubled in size and is now the largest CEM conference in Africa...

Issued by Kinetic Events 1 hour ago

What pester power can do for your business

There is a surge of freebie campaigns at three major grocery retailers, with Pick n Pay's animal card collection, Spar's Angry Bird 3D cards and Checkers' mini grocery items, leaving parents reeling as to where to shop...

1 day ago

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

Tune in to the Biz Takeouts Marketing & Media radio show on 28 July 2016, from 9-10am, as show host Warren Harding chats to Simon Cranswick and Mike Jones...

1 day ago

Customer experience with a 25-year guarantee?

Two days ago, a man extended his hand to me in a friendly gesture with the words "Hello Johan," and I instinctively knew I was in the presence of a superhero...

By Johan Botha 21 Jul 2016

South African retailers fall short on social media

When it comes to retail service, every South African knows that sometimes this can leave a lot to be desired. There are few better ways to gauge just how serious a company is about engaging its customers on service-related issues than by checking out its social media accounts...

By Nick Paul 20 Jul 2016

Perfecting the human element of service delivery

Delivering a quality service can make or break a business, especially those in the professional services space where the product is the service...

By Doug Crawford 12 Jul 2016

The rapid evolution of customer experience management

The annual CEM Africa Summit is set to place on 17 and 18 August in Cape Town this year, and will provide insight into the evolution of customer experience management...

11 Jul 2016

Africa's largest CEM event hits Cape Town this August

Now in its 5th year running, the annual CEM Africa Summit is taking place in Cape Town on 17 and 18 August. In an interview with Kinetic Events, Simon Cranswick and Chantel Botha discuss how CEM has evolved and how companies can stay ahead of the game...

Issued by Kinetic Events 7 Jul 2016

Digital age moves contact centre agent to role of advisor

While some contact centres still have the telephone as their primary form of contact, the market has undergone a paradigm shift to digital...

By Wynand Smit 5 Jul 2016

How to deal with pets in your shop

At a coffee shop in a small mall a few weeks ago, I noticed that the waiters suddenly became agitated and animated by something that was happening outside. I immediately assumed that some crime had taken place and started preparing my family to crawl under the table, when we noticed that a man had walked past with a huge snake draped over his shoulders...

By Aki Kalliatakis 1 Jul 2016

SA consumers want to deal with people, not machines

Putting customers first and at the heart of every business was one of the issues discussed at the 60th Global Summit of the Consumer Goods Forum, which took place in Cape Town recently...

28 Jun 2016

Woolworths wins international award for marketing campaign

Woolworths has won the Best Marketing Campaign linked to Loyalty at the 2016 International Loyalty Magazine Awards ceremony, which took place in London earlier this week...

23 Jun 2016

SA retailers: incredulous, insane and in deep trouble

Retailers are fond of telling us their special offers are incredible or crazy. How right they are! Because in many respects the current spate of retail price cuts really is unbelievable, if not downright insane...

By Aki Kalliatakis 22 Jun 2016

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