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Empathy the cornerstone of consumer research
Empathy the cornerstone of consumer research

As global competition for both customers and talent heats up, enlightened companies are realising that being a good corporate citizen doesn't just benefit the community and the world. In the long run...

Issued by Digital Edge Live 12 Aug 2014 13:20

Using Performance Management tools to analyse profit
Using Performance Management tools to analyse profit

The FMCG market is faced with a number of challenges concerning profitability analysis, which is an essential part of ensuring the overall success of the business...

By David McWilliam 7 Aug 2014 13:33

Budget offers its customers cash back bonuses
Budget offers its customers cash back bonuses

Budget Insurance has introduced an optional cash back bonus for both new and existing customers, which differs from its competitors in that there is a long list of claims that do not affect the bonus.

7 Aug 2014 11:49

SAA Voyager partners with Total
SAA Voyager partners with Total

South African Airways (SAA) Voyager is partnering with Total South Africa to offer SAA Voyager Miles at participating Total retail service stations nationwide. [video]

1 Aug 2014 15:02

Will the Protection of Personal Information Act (POPI) impact your business? - Striata SA
Will the Protection of Personal Information Act (POPI) impact your business?

Claire Watson interviewed Alison Treadaway, MD at customer communication management specialist, Striata, on the basics of this legislation, and how it will affect businesses and the communications industry in South Africa...

Issued by Striata SA 30 Jul 2014 10:35

Equal focus on product, customers essential
Equal focus on product, customers essential

Many small business owners predominantly focus their energies on either being product centric or customer centric when it comes to managing their brand but I believe a franchised business needs to focus on both.

By Jan de Beer 29 Jul 2014 10:48

All Gold takes the lead as Icon Brands' winner
All Gold takes the lead as Icon Brands' winner

The 2014/2015 Ask Afrika's Icon Brand survey revealed that despite huge societal disparities, their palates mostly unify South Africans.

22 Jul 2014 07:49

The dynamic morning seminar 'The psychology of customer service' in Johannesburg and Cape Town
The dynamic morning seminar 'The psychology of customer service' in Johannesburg and Cape Town

Dr Brian Jude of Dynamic Seminars will be presenting his incredibly popular morning seminar in Johannesburg and Cape Town. At only R695.00, this could be your best investment in 2014...

Issued by Associated Management Services 17 Jul 2014 12:42

Three key areas crucial to delivering service excellence
Three key areas crucial to delivering service excellence

These are... The voice of the customer, a customer-centric culture, and transparent key performance indicators.

By Gloria Torres 17 Jul 2014 10:05

[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar
[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

Tune in to the Biz Takeouts Marketing & Media radio show, Thursday, 17 July from 9am-10am as we chat to Brad Sugars, Daniel Marcus and Robbie Stammers. [twitterfall]

16 Jul 2014 10:03

[CEM Summit] How to be great at customer service
[CEM Summit] How to be great at customer service

Customer service is about people and trying to please them, but it begins with the employee, not the customer because "happy teammates equal happy customers" - Sam Sabbagh.

By Jessica Taylor 15 Jul 2014 12:33

Aki Kalliatakis
The big gorilla sits wherever he wants to... or maybe not

The first time I ever heard the expression about where the big gorilla sits, I became irrationally angry...

By Aki Kalliatakis 14 Jul 2014 10:17

Lyndsey Moorhouse
How systems training can super-charge your customer service processes

South African organisations have a significant opportunity to improve their customer service performance, by more closely aligning their back-office people and processes with those in the front-office...

By Lyndsey Moorhouse 8 Jul 2014 15:11

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