Easter is ideal for hatching a customer service revival across our retail and service sectors, as consumers unwrap little treats. Families have time to browse over holiday weekends; they are unhurried and receptive, creating an opportunity for shops and service providers to win customers.
By Aki Kalliatakis 10 Apr 2014 13:51
One of the key elements that gave rise to this year's supplychainforesight theme, 'The Rise and Fall of Customers and Companies', was that the need to improve customer service had been ranked as a top objective by respondents for the past three years.
By Kate Stubbs 9 Apr 2014 15:00
So many articles were written last year, making reference to the fact that loyalty doesn't pay. So many radio interviews, one of which I was part of, on Bruce Whitfield's Money Show, were questioning whether loyalty pays.
By Amanda Cromhout 9 Apr 2014 06:07
Research released on Tuesday, 1 April 2014, by global consultant Accenture shows that 76% of South African consumers switched one of their service providers in the past year due to poor customer service‚ but 88% said firms could have done something different to prevent them leaving.
By Evan Pickworth 3 Apr 2014 14:46
The telecommunications industry has proved its worth in terms of service delivery and has shown a great improvement in the number of delighted customers since 2012 when only 37% were delighted, to 50% in 2013.
2 Apr 2014 13:40
While many may agree that social media is not for everyone, the bandwagon of businesses in the social space continues to gain momentum.
By Tshwaraganang Tshikedi 1 Apr 2014 15:40
One of my greatest frustrations is shopping for wine. I, like most winers, have my favourites but I'm also a variety seeker. And in a self-service environment, I can go to a number of stores/channels in close proximity that stock my favourites. But as a variety-seeking wine shopper, no one store is speaking to me.
By Jason (Frich) Frichol 31 Mar 2014 14:32
Whether it is the fault of social media, or a failing to demonstrate true innovation in a rapidly changing market, customer satisfaction has become vitally important.
By Bruce von Maltitz 19 Mar 2014 15:10
Too many businesses are getting customer service wrong. Bureaucratic business processes are making it incredibly difficult for employees to be flexible and accommodate unique customer needs.
By Su-Mari Du Bruyn 17 Mar 2014 14:00
Today marks the release of Barloworld Logistics' 11th annual supplychainforesight survey, which tracks key trends across South African businesses and supply chains.
12 Mar 2014 16:30
A partnership, launched last month, enables Legacy Lifestyle members to earn Legacy Rands at all Dis-Chem stores by simply linking their Lifestyle Membership with their Dis-Chem Benefits Account.
12 Mar 2014 15:59
Catering to the needs and requirements of customers is the cornerstone of retaining customers in the retail industry and keeping loyal customers is easier and more profitable than winning new ones.
By David McWilliam 6 Mar 2014 13:53
South Africans can now enjoy the taste of Cape Town, wherever they may be, by joining Durbanville Hills Wines' new wine club.
26 Feb 2014 11:37
Most people involved in ecommerce spend most of their time dealing with operations, inventory and policy. However, the most vital element of any business is the customer.
By Charles Mburugu 19 Feb 2014 09:49
