CRM

Subscribe to industry newsletters


Share us

Advertise with us
Advertise & RatesMy Account
Company press officeList company
Recruitment packagesSubmit job ad
Download ratecard
Three simple rules for your online store this festive season
Three simple rules for your online store this festive season

The festive season is the most profitable time of year for many online businesses with a surge not only in the number of placed orders but in the basket size as well...

19 Dec 2014 07:28

Customer convenience at whatever the cost
Customer convenience at whatever the cost

In a retail environment, brands have to engage with their customers in a seamless manner to ensure that they not only remain relevant but also provide a service that makes the user experience more valuable.

By Darren Reid 17 Dec 2014 14:10

Tis the season to be... delivering
Tis the season to be... delivering

High levels of service delivery are required, especially in retail, as the world counts down to the festive season, with an upsurge in customers...

17 Dec 2014 09:29

How to create a scene in a shop ... essential advice for SA consumers
How to create a scene in a shop ... essential advice for SA consumers

Making a scene in a public place like a shop rarely comes naturally. Unfortunately, being meek and mild looks less and less like a viable option for customers who are aggrieved by shoddy products and services...

By Aki Kalliatakis 5 Dec 2014 15:29

Five ways to get the most from social media
Five ways to get the most from social media

Social media occupies a central role in today's brand/consumer interaction space. Yet many brands rush into social media without putting a coherent strategy in place...

By Gordon Geldenhuys 4 Dec 2014 14:22

Feed your customers festive this season
Feed your customers festive this season

The build-up to the festive season takes meticulous preparation - depending on how particular you are. It also causes untold stress and is always over far too soon...

By Catherine Milward-Bridges 4 Dec 2014 11:14

The shift from electronic-commerce to "everywhere-commerce"
The shift from electronic-commerce to "everywhere-commerce"

If we think back 10 to 15 years ago, we could not have imagined shopping online or the increasing importance of online retail in today's society...

By Neil Watson 2 Dec 2014 15:11

Attention retention, do shopping centres still have it?
Attention retention, do shopping centres still have it?

November through to February means increased time in the malls either for shopping, entertainment or simply catching up with friends and family over a meal or coffee for many consumers...

28 Nov 2014 13:49

Email newsletters: Keep customers informed to get repeat business
Email newsletters: Keep customers informed to get repeat business

Email newsletters are the medium most commonly used by companies to communicate with prospective customers and current customers. The goal of this communication is to educate, inform and persuade customers to visit them again...

By Dries Badenhorst 24 Nov 2014 14:00

Customer Experience 2.0: The Next Chapter in Customer Experience Innovation
Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

Customer Experience World returns to Johannesburg on 10 and 11 March 2015 for its fourth year. The event will build on its previous success, bringing the same mix of excellent speakers, interactive sessions and practical next steps...

Issued by The Focus Group 24 Nov 2014 11:28

Three areas of User Experience Design you need to get right
Three areas of User Experience Design you need to get right

User Experience Design (UXD) is defined as the process of enhancing customer satisfaction and loyalty by improving the usability, ease of use and pleasure provided in the interaction between the customer and the product...

By Matthew Arnold 21 Nov 2014 15:45

Grace Belger
Avoid lawyers and be human...

There is a lesson here for Cell C (and other companies, for that matter) in the Cell C banner debacle. When you are facing a reputational crisis, the worst reaction is to be defensive; run to the lawyers and advertise...

By Grace Belger 19 Nov 2014 15:21

Service: two wrong feet and ugly shoes
Service: two wrong feet and ugly shoes

What a swirl of service-siren crazy we've been treated to. Not the mad kind, the good kind - and finally! Because service is bollocks in South Africa and peeps be getting tired of having to lick their own...

By Dylan Balkind 19 Nov 2014 08:39

Winning with social customer care this festive season - Why Satisfy
Winning with social customer care this festive season

Summer is upon us and I for one am looking forward to chilling by the pool or heading out to the beach. Whilst my thoughts are firmly set on winding down, retailers and e-tailers, of course, are heading in the opposite direction...

By Paul Roberts, Issued by Why Satisfy 17 Nov 2014 13:30

Show more
No jobs found