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Woolies extends WRewards to forecourt stores
Woolies extends WRewards to forecourt stores

Woolworths customers on the WRewards programme typically spend 16% more and have bought 19% more units in Engen Food Stops, hence its extension to the these stores.

23 Oct 2014 08:00

The rivalry of the mobile handset industry in SA
The rivalry of the mobile handset industry in SA

The mobile handset industry in South Africa received an overall satisfaction score from its customers of 73.3 out of 100. This was revealed by the South African Customer Satisfaction Index...

21 Oct 2014 12:37

How to use social CRM to simplify your business and increase sales
How to use social CRM to simplify your business and increase sales

Managing customer relationships is something that many businesses struggle with and can be a hindrance to long-term success...

By James White 9 Oct 2014 07:37

Mike Saunders
Is your omnichannel approach really just a multichannel one?

Omnichannel is the favourite buzzword in the digital world of late, but not everyone has fully grasped the difference between adopting a successful omnichannel approach...

By Mike Saunders 6 Oct 2014 09:24

Design Yuppiechef's next card, magnet
Design Yuppiechef's next card, magnet

Yuppiechef has launched a design competition looking for a new summer card and magnet to send out with its orders. In the past, its cards and magnets have been designed by Patrick Latimer, Tatjana Buisson and its in-house designers.

29 Sep 2014 10:05

Keeping to franchisor standards improves success rates
Keeping to franchisor standards improves success rates

When entering a franchise, the new entrepreneur needs to understand that the franchisor's standards have been set for a reason and there is only so much room for originality...

By Werner Hedder 29 Sep 2014 08:20

Customer satisfaction rates up for SA supermarkets
Customer satisfaction rates up for SA supermarkets

Customers of South African supermarkets are more satisfied than last year, according to the South African Customer Satisfaction Index (SAcsi) on supermarkets released on 17 September 2014.

18 Sep 2014 09:15

Craig Rossouw
How mobile can reward loyalty - through thick and thin

Mobile has become a great tool for brands to reward loyal customers. A faithful customer will stay loyal to a brand, and also steer future business in the right direction...

By Craig Rossouw 5 Sep 2014 05:59

Aki Kalliatakis
Spring-clean your business

Spring is a great time to re-energise your business and a good time to reorganise and spruce up what your customers' experience. Here are six top tips to revitalise the experiences that they have...

By Aki Kalliatakis 2 Sep 2014 11:39

Pick n Pay opens new price matching front
Pick n Pay opens new price matching front

The battle for market share is intensifying among SA's major retailers, with Pick n Pay the latest to fire a salvo through its price comparison promotion, Brand Match.

By Zeenat Moorad 1 Sep 2014 13:58

Evolution of point-of-sale systems
Evolution of point-of-sale systems

The evolution of the point-of-sale system (POS) from clumsy cash registers to self-serve checkout lines has led to its adoption by the world. Most people pass through a POS at some stage in the day, without thinking about the systems behind the POS.

29 Aug 2014 12:38

Putting customer satisfactions surveys online
Putting customer satisfactions surveys online

Customers, who are satisfied with their shopping experience, tend to spend more, scooping up products and services because they believe in your brand.

25 Aug 2014 13:01

Mike Saunders
Retailers! One size does not fit all

We live in the age of individuality. No longer is it popular to be following the norm, and looking like everyone else. Consumers want to stand out and have their...

By Mike Saunders 22 Aug 2014 09:46

Loyalty programmes can assist SMMEs reduce costs
Loyalty programmes can assist SMMEs reduce costs

Over the last decade, loyalty programmes became a norm in South Africa and these are among the most useful solutions to help SMMEs curb the cost of month-to-month variable expenses...

By Sanjeev Orie 21 Aug 2014 10:34

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