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 | NICOLE SAMAKOSKY In comparison to first-world countries, customer service in South Africa is one giant pothole. Tasks that could, and should, be fast and easy are about as pleasant as root canal treatment... Read |
 | KATE KENYON There's been a lot of talk about 'storytelling' in the past couple of years. Suddenly, everyone's a storyteller. It's become the buzzword du jour. Great storytelling is the currency of attention in the digital age. It is a cornerstone of a great customer experience: if you want my attention as a customer, you'd better provide me with content worth my time, all the time... Read |
 | BRENDAN SEERY When it comes to dealing with the opposite sex, men are often so self-absorbed they lose what little grasp they have on reality... Read |
 | LEIGH ANDREWS Netflorist MD Ryan Bacher entertained #BeyondRetail2016 attendees with two of the business hacks that played a role in how they entered the e-commerce realm back in 1999 and how they shifted from being 'internet guys' to real-world retailers... Read |
 | Local and global research shows that the traditional core skills-set that defined corporate communication is changing drastically... Read |
 | The 2016 Global Online Commenting Report confirmed widespread dissatisfaction with the abusive tone and poor quality of many online conversations... Read |
 | GLENDA MANSFIELD When it comes to growing your business, people are everything, be they staff, customers, or the community surrounding your brand... Read |
 | Journalists Asha Ahmed Mwilu and Rashid Idi have shared the overall 'CNN MultiChoice African Journalist of the Year' Award for their combined work Terror Crossing, which was chosen from a record number of 1,637 entries spanning 38 countries across the African continent. Read |
 | DANETTE BREITENBACH The benefit of equality in gender is immense. According to McKinsey, if women play the same role as men by 2025 they will add US$28tn to the African economy... Read |
 | Late last week, the fourth annual New Generation Social & Digital Media Awards were held at The Focus Rooms, Sunninghill in Sandton, where 100 awards were handed out... Read |
 | The 2016 AMASA Awards finalists have been announced. There are 61 entries that stand a chance to win a Gold Award or the coveted Roger Garlick Grand Prix at the Awards ceremony on 25 October... Read |
   
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 | BEVERLEY KLEIN Just like the adrenalin and anticipation you feel before going on a rollercoaster, so were the TEDxCapeTown speakers waiting to present their talks to an excited audience on 15 October at Ratanga Junction... Read |
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 | JOSEPHINE BUYS, ISSUED BY IAB SOUTH AFRICA The 2016 IAB MIXX brought together marketers, advertising executives, publishers, and ad technologists to discuss digital advertising's new world order... Read |
 | DAREN POOLE, ISSUED BY KANTAR The opportunity to save costs by producing one ad that can be used in many countries is compelling. But there is the risk that making an ad work across multiple countries may not be the best way to maximise ROI... Read |
