| "People don't have to believe in you for you to succeed. Just work hard, when you succeed, they will believe." Stephen Keshi |
| "As long as every business decision is made with the customer in mind, technology can offer a digital opportunity for manufacturers to flourish in 2020 and beyond." Kevin Dherman on tech trends impacting global manufacturing in 2020 |
| "Did you know? In the late 1940s, Arthur Ginsburg created Chappies bubblegum at the Chapelat Sweets factory in Troyeville, Johannesburg." Chappies bubblegum turns 70 |
| "A user should be served content that will resonate with them based on the context of their engagement with your brand. We need to differentiate those who are familiar with your brand (known audience) versus those who are not, and then provide a seamless experience - no matter where they are or what device they are using." Incubeta on providing meaningful value to your customer |
| "The dawn of chatbots capable of offering customers consistent, compliant and yet highly context-relevant customer engagements is upon us. And it is about time, too." CLEVVA's Ryan Falkenberg on embracing Customer Support Chatbot 2.0 |
| "The journey to understanding what your customers experience, think and feel at every touchpoint when interacting with your business is no longer a road less travelled." Nathalie Schooling, CX specialist and CEO of nlighten |
| "Future trends for the ticketing and event industry promise exciting changes and an unprecedented opportunity for customer engagement and personalised marketing. The trick is keeping up with these new developments in order to make the most of them." Quicket director and founder James Tagg on how technology is changing the online ticketing business |
| "We tend to focus on the technology side and forget about the people, yet technology is a means to an end only. The end being how we communicate to people and we need to speak to the heart of people." Mediacom CEO Ashish Williams talks the key to digital success |
| "When you consider that a 2% rise in customer retention can make the same impact on profits as cutting costs by 10%, then it's clear that CX is a major driver of business growth and sustainability." nlighten CEO Nathalie Schooling on the importance of CX |
| "There is little margin for misjudgment when it comes to customer experience, customer relationship management and everything needed to retain the customer by building and nurturing loyalty." Len Lubbe, CEO of LoyaltyPlus. |
| "At least 42% of chief marketing officers believe brands like Amazon, Google, Apple, Nike and Starbucks are getting customer experience right, looking at omnichannel engagement as a means to guide and inspire customers on a journey." Findings in CMO's "Bringing a Human Voice to Customer Choice" |
| "Companies succeed when they cater to the individual customer and make it easier for them to consume what they want, how and when they want." Ntombi Mhangwani on using digital to personalise customer services in Africa |
| "I'd just like to be treated like a regular customer." Elvis Presley |
| "You just don't know in life. Life knocks you about and pushes you over boundaries. But be ready. Do your homework; that's all I can say." Julie Andrews |
| "Without wearing any mask we are conscious of, we have a special face for each friend." Oliver Wendell Holmes, Sr. |
| "Death is like an arrow that is already in flight, and your life lasts only until it reaches you." Georg Hermes |
| "Your positive action combined with positive thinking results in success." Shiv Khera |
| "The harder I work, the luckier I get." Samuel Goldwyn |
| "Listening, not imitation, may be the sincerest form of flattery." Joyce Brothers |
| "Don't think about your errors or failures; otherwise, you'll never do a thing." Bill Murray |
| "Having a positive mental attitude is asking how something can be done rather than saying it can't be done." Bo Bennett |
| "Success is peace of mind, which is a direct result of self-satisfaction in knowing you made the effort to become the best of which you are capable." John Wooden |
| "You know you are on the road to success if you would do your job, and not be paid for it." Oprah Winfrey |
| "Enthusiasm is something so positive." Carine Roitfeld |
| "Work hard, stay positive, and get up early. It's the best part of the day." George Allen, Sr. |
| "Live life to the fullest, and focus on the positive." Matt Cameron |
| "I believe any success in life is made by going into an area with a blind, furious optimism." Sylvester Stallone |
| "Success in any endeavor depends on the degree to which it is an expression of your true self." Ralph Marston |
| "Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back. (via Quoteland.com)" L.L. Bean |
| "...dissatisfied customers would tell between 7-10 people while a satisfied customer would recommend a company to 3-4 of their friends. (via Small Biz CRM)" PIMS |
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