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Megan Webb-Morgan

Web content writer at ResourceNation
Location:South Africa
Preparing for holiday customer care

According to the National Retail Foundation's retail sales forecast for 2012, holiday sales this year will reach approximately US$586.1 billion, an increase of 4.1% over last year. This increase in sales means that your call centre should have an influx of customer contacts over the course of the holiday season.

By Megan Webb-Morgan 1 Dec 2012 08:14