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March 2014 Mobile Report from Native VML

Native VML has released its March 2014 news on innovations and trends in the mobile and social media space, which looks at the reincarnation of the Tamagotchi and how the South African parties are sharpening their online presence ahead of the May 2014 elections.

11 Apr 2014 08:46

The power of Humanness shown in The Ask Afrika Orange Index

The telecommunications industry has proved its worth in terms of service delivery and has shown a great improvement in the number of delighted customers since 2012 when only 37% were delighted, this increased to 50% being delighted in 2013 and, in addition, customer satisfaction levels have increased. It is important to note that Humanness is highly correlated with overall transactional service experience in the Telecommunications industry.

2 Apr 2014 13:40

How to manage call centre staff effectively

Accurate, efficient and effective workforce management in a contact centre is essential to ensure premium customer service levels and minimise staff churn, but it relies on a lot more information than a simple schedule of planned campaigns.

15 Oct 2010 09:49

Communication: Five key steps for the business, IT and security leader

LONDON, UK: You need to speak the same language... Tackling the risk of security breaches in companies is being undermined by a potentially damaging breakdown in communication between the information security function, IT and the rest of the business, new joint research by PwC and (ISC)² reveals.

14 Oct 2010 10:07

Busting broadband myths

Most South African Internet users are making far more modest use of the Internet than they think and many are buying packages that are an overkill for their needs.

12 Oct 2010 11:45

Mobile usage in Japan, US, Europe compared

RESTON, US: comScore, Inc recently released a study on mobile usage and behaviours in Japan, the United States and Europe from its MobiLens service. The report examined multiple dimensions of mobile usage including content consumption, demographic comparisons and top social networking brands across markets to provide a comparative look at how consumers interact with mobile media across various geographic markets.

12 Oct 2010 10:34

SABC: we need more money... again

NEWSWATCH: We taxpayers apparently need to fork out another few hundred million for the SABC for migration to terrestrial TV, reports Business Day. Meanwhile the press ombudsman says the ANC has found a scapegoat in the form of the print media, reports Mail & Guardian, and you can blame the SABC if you haven't seen Johannesburg, reports Times Live.

7 Oct 2010 06:54

Data key driver of UK mobile market; could overtake voice by 2017

The UK's mobile phone market will see a continued decline in voice revenues over the next five years, as intense competition continues to push prices lower, finds Ovum.

By Published by Ovum* 30 Sep 2010 09:53

Aegis acquires Call Centre Nucleus

South Africa's Call Centre Nucleus group has been fully acquired by Aegis, India's business process outsourcing arm of the diversified Essar group, it was announced yesterday 9 July 2009. The company says the purchase of CCN is a part of its strategy to invest R500 million in next three years and create 5000 jobs in South Africa.

By Tshepiso Seopa 11 Jul 2009 13:24

Call centres benefit jobs, investment

The business process outsourcing sector has been identified as one of the core sectors in the Eastern Cape that could assist in job creation amid one of the toughest economic times the province has faced.

By Derrick Spies 30 Jun 2009 14:32

Can India's Bharti get MTN to the altar?

Will India's top mobile company, Bharti Airtel, be able to get South African flagship telecoms firm MTN to the altar after their attempted union failed last year? The outlook for a tie-up looks brighter this time round, analysts say.

27 May 2009 13:59

TeleMasters posts huge profit

Working smarter by finding more efficient ways to operate has allowed telecoms company TeleMasters to post a rise in all its most important figures for the six months to March 2009.

By Lesley Stones 21 May 2009 12:04

Vodacom hits first fall in 15 years

Cellular operator Vodacom has posted its first-ever dip in net profit for 15 years — ironically just one day after its successful listing on the JSE, on 18 May 2009.

By Lesley Stones 21 May 2009 12:02

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