Hundreds of SA Facebook profiles cloned

[NIivashni Nair] Hundreds of South African Facebook profiles have been cloned in the past five days and used to solicit money from the victims' contacts. 28 May 2013 10:15

R65bn in unclaimed policies in SA

More than R65bn in unclaimed insurance for investment and funeral policies is waiting to be claimed according to Alan Ipp, managing director of Springpoint Finance. 11 Jun 2013 12:20

How to manage call centre staff effectively

Accurate, efficient and effective workforce management in a contact centre is essential to ensure premium customer service levels and minimise staff churn, but it relies on a lot more information than a simple schedule of planned campaigns. 15 Oct 2010 09:49

Communication: Five key steps for the business, IT and security leader

LONDON, UK: You need to speak the same language... Tackling the risk of security breaches in companies is being undermined by a potentially damaging breakdown in communication between the information security function, IT and the rest of the business, new joint research by PwC and (ISC)² reveals. 14 Oct 2010 10:07

Busting broadband myths

Most South African Internet users are making far more modest use of the Internet than they think and many are buying packages that are an overkill for their needs. 12 Oct 2010 11:45

Mobile usage in Japan, US, Europe compared

RESTON, US: comScore, Inc recently released a study on mobile usage and behaviours in Japan, the United States and Europe from its MobiLens service. The report examined multiple dimensions of mobile usage including content consumption, demographic comparisons and top social networking brands across markets to provide a comparative look at how consumers interact with mobile media across various geographic markets. 12 Oct 2010 10:34

SABC: we need more money... again

NEWSWATCH: We taxpayers apparently need to fork out another few hundred million for the SABC for migration to terrestrial TV, reports Business Day. Meanwhile the press ombudsman says the ANC has found a scapegoat in the form of the print media, reports Mail & Guardian, and you can blame the SABC if you haven't seen Johannesburg, reports Times Live. 7 Oct 2010 06:54

Data key driver of UK mobile market; could overtake voice by 2017

[Published by Ovum*] The UK's mobile phone market will see a continued decline in voice revenues over the next five years, as intense competition continues to push prices lower, finds Ovum. 30 Sep 2010 09:53

Aegis acquires Call Centre Nucleus

[Tshepiso Seopa] South Africa's Call Centre Nucleus group has been fully acquired by Aegis, India's business process outsourcing arm of the diversified Essar group, it was announced yesterday 9 July 2009. The company says the purchase of CCN is a part of its strategy to invest R500 million in next three years and create 5000 jobs in South Africa. 11 Jul 2009 13:24

Call centres benefit jobs, investment

[Derrick Spies] The business process outsourcing sector has been identified as one of the core sectors in the Eastern Cape that could assist in job creation amid one of the toughest economic times the province has faced. 30 Jun 2009 14:32

Can India's Bharti get MTN to the altar?

Will India's top mobile company, Bharti Airtel, be able to get South African flagship telecoms firm MTN to the altar after their attempted union failed last year? The outlook for a tie-up looks brighter this time round, analysts say. 27 May 2009 13:59

TeleMasters posts huge profit

[Lesley Stones] Working smarter by finding more efficient ways to operate has allowed telecoms company TeleMasters to post a rise in all its most important figures for the six months to March 2009. 21 May 2009 12:04

Vodacom hits first fall in 15 years

[Lesley Stones] Cellular operator Vodacom has posted its first-ever dip in net profit for 15 years — ironically just one day after its successful listing on the JSE, on 18 May 2009. 21 May 2009 12:02