E-commerce continues to grow exponentially and companies in the business to consumer (B2C) environment need to develop seamless customer experience to remain competitive and relevant. Consumers are fickle, if something doesn't work for them, they take their credit card and they move on. It has become essential for businesses to enable communication across various channels as well as to provide integrated services across mobile and e-commerce platforms, and brick-and-mortar stores.
The 3rd Platform and digital transformation (DX) are having profound effects on technology, the enterprise, and business. Every aspect of these areas is affected, and the pace of that change is only speeding up.
Intervate has announced the release of ROBIT: locally-developed virtual personal assistant (VPA), enabling organisations to extract more value from Microsoft's Skype for Business.
US accelerator TechStars believes Kenya's Bamba Group could be the next AirBnB or Dropbox within the next five years. The experts will put Bamba through intensive training in Austin, Texas, and give them a cash investment to fast-track their growth.
Last year was a 'successful' year for cyber criminals with millions of data records being lost or stolen around the world. In 2016 we can expect the attacks to continue and to see even more advanced attacks like spear-phishing where victims are specifically targeted using their personal information.
The premise of a relatively new asset class, venture capital companies (VCCs) is that investors get tax benefits and strong returns. Clive Butkow, chief investment officer, recently launched Grotech, where investors are entitled to deduct the full amount of their investment from their taxable income in the tax year ending 28 February 2016. The tax relief is 41% for individuals and trusts and 28% for companies which mitigates the investment risk and significantly enhances the potential return.
Founded in 2001, seven years after its two biggest competitors, Cell C is still largely a new kid on the block. However, in its stand against the regulation of OTT services like Whatsapp, it has drawn a line in the sand, with Vodacom and MTN on one side and itself, OTTs and the South African consumer on the other. To understand why it makes perfect sense for Cell C to do this, you have to understand the industry that it is operating in.
Unearthed hosted its first international Hackathon this past weekend in Cape Town where 100+ entrepreneurs and innovators came together to prototype solutions to industry challenges from De Beers and Anglo American. 17 teams were formed with each team spending over 54 hours attempting to solve one of five different challenges by developing an innovative solution.
According to the new annual 1Stream White Paper examining the 2016 trends in the South African contact centre industry, the industry has evolved to such an extent that it is becoming the focal point for corporate sales, service, and support.
KaChing, the new cashless, ticketless, user-friendly parking app may take the hassle out of parking using license plate recognition (LPR) technology. KaChing, which officially launches today, uses LPR technology to open the boom when users arrive at and leave a parking lot, and automatically deducts the parking fee from their credit cards or pre-paid accounts.
The mobile payment space is an exciting one right now; and with on-demand services like UBER and Netflix gaining constant popularity the demand for online payment services is set to soar. The overriding concern however is security.