Network most commented



Sufyan Mkwanda
Microsoft has finally listened: Windows 10 is here

If you are like me and adapt to change easily you will love this post. If not, you will have to broaden your horizons and adapt as technology is constantly changing. Either way there will always be pros and cons of change. Nonetheless, have you heard about Windows 10? Yes, Windows 10 is already here!

By Sufyan Mkwanda 3 Mar 2015 15:17

Lionel Moyal
Mobile apps help government connect with citizens, enhance service delivery

Smart cities are fast becoming a reality across the globe, driven by the interconnectedness of devices that communicate and provide information that leads to intelligent automation, decision and actions. However, smart cities without smart, engaged and connected citizens will be unable to fulfil service delivery objectives.

By Lionel Moyal 3 Mar 2015 08:52

Zendesk is our secret for customer service, says Connection Telecom
Zendesk is our secret for customer service, says Connection Telecom

Hosted PBX provider Connection Telecom has revealed the secret of a supreme customer service experience. The company uses Zendesk, a popular cloud-based incident management application, which integrates feeds from multiple customer communications channels, social media and business information systems, thereby improving customers' experience of its service.

3 Mar 2015 06:44

Findings of Gemalto's investigations into the alleged hacking of SIM card encryption
Findings of Gemalto's investigations into the alleged hacking of SIM card encryption

Following the release of a report by a news website in February 2015, Gemalto has conducted an investigation, based in particular, on two elements: the purported NSA and GCHQ documents which were made public by this website, and its internal monitoring tools and their past records of attempts of attacks.

2 Mar 2015 13:21

Software piracy will cost your business
Software piracy will cost your business

African governments are cracking down on software piracy through strong laws to safeguard intellectual property. At the same time, more and more African businesses are opening their eyes to the benefits of legally licensed software and how it can help them run more efficient businesses.

2 Mar 2015 12:52

Load shedding gives more reasons to move to the cloud
Load shedding gives more reasons to move to the cloud

Electricity supply disruption looks set to become a permanent feature of the South African business landscape, said Louis Jardim of Turrito Networks, but businesses can minimise the impact on their IT by moving as much as possible to the cloud.

2 Mar 2015 12:18

Oracle Innovation Day - Book your free ticket now
Oracle Innovation Day - Book your free ticket now

Don't miss the opportunity to be one of the executives at this free event!

Issued by 4 Dimensions Advertising 2 Mar 2015 10:30

Taking a realistic approach to the cloud
Taking a realistic approach to the cloud

The IT industry's love affair with cloud-based architecture continues unabated. However, what is missing from the discussion is a pragmatic view of exactly where cloud migration makes sense and produces business transformation, and where traditional on-premises solutions remain the best option.

By Peter Reid 2 Mar 2015 10:13

Are SMEs maturing in their use of IT?
Are SMEs maturing in their use of IT?

Key questions in SME Survey 2015 are, 'how well are SMEs coping with technology and what mechanisms are they using?' This is critical at a time when technology tools ranging from email to social media are becoming more complex rather than simpler and many small and medium enterprises (SMEs) are struggling to cope with the rapid pace of change.

28 Feb 2015 08:17

The Internet of Things can facilitate connected business transformation
The Internet of Things can facilitate connected business transformation

Technology is becoming increasingly sophisticated and the world is more connected than ever before. The way we shop, work, play and interact has become intrinsically linked with this connected technology.

By Shailendra Singh and Siby Abraham 27 Feb 2015 12:23

Sufyan Mkwanda
On premises vs the cloud - What to consider before migrating contact centres

The cloud is currently one of the biggest buzzwords, or some may say 'IT jargon', in the IT space, and is also the topic of many business discussions around the contact centre environment.

By Sufyan Mkwanda 27 Feb 2015 07:07

Jed Hewson
Are machines the contact centre agents of the future?

Artificial Intelligence is not yet a reality, but very smart computers are. They're poised to take over all sorts of routine, repetitive tasks. After all, a robot doesn't make mistakes, it can't get tired and slack off, it won't lack motivation, and it doesn't hurt that it can't lie or steal or cheat either.

By Jed Hewson 26 Feb 2015 10:12

This will be the year of customer obsession
This will be the year of customer obsession

Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to a recent Interactive Intelligence panel discussion.

26 Feb 2015 10:04