You can have all your communication channels lined up and ready to go, your agents trained to help via phone, email, SMS, web chat and via social media, but you could be missing a trick. One that could provide a cost saving to your company and quick resolution of enquiries from your customers: chatbots.
Wynand Smit 6 hours ago
You need to understand that when I was growing up, email didn't even exist. And things like vinyl records, which millennials think of as vintage and cool, were the only way you could play music. Heck, if I'd known that vinyl was going to make a comeback, I would have kept my Springbok Hit Parade collection.
Nicci Botha 6 hours ago
The untapped potential in Africa is huge. In spite of declining growth rates and recent credit downgrades in many African countries, a growing labor force and vast expanses of arable land, point to significant opportunities. However, many challenges also need to be addressed in order to tap into the possibilities - from low levels of health and education to climate change, limited funding and lack of access to key resources.
Howard Blight 10 hours ago
Mercedes-Benz South Africa's (MBSA) visual effects and animation agency, Sinister Studio, has created a number of virtual reality campaigns - including four test-drive videos - to profile the cars' features in ways not previously possible.
11 hours ago
Samsung and Twitter have partnered with Ad Dynamo to bring South Africans a 360-degree video journey around the country for a fully immersive experience of the most famous landmarks.
12 hours ago
Zimbabwe - A local ICT company, Rubiem Technologies, has designed an application that is set to revolutionalise the agriculture industry, which is the cornerstone of the country's economy. Dubbed Murimi-Umlimi, the app seeks to impart valuable farming advice and information to farmers that are not always available on their farms.
3 days ago
Advanced automation solutions for every area of process control will go on show at the Africa Automation Fair and Connected Industries conference from 6-8 June 2017 at the Ticketpro Dome in North Riding.
Reed Exhibitions 3 days ago
The Gauteng Provincial Government will over the next three years invest more than R44bn in infrastructure development, while provincial municipalities spend R94bn over the next five years.
3 days ago
Urbanisation in the African region is the fastest on Earth, with city dwellers projected to grow from around 10% of the population in 1900 to 50% by 2030. Furthermore, over half of global population growth between now and 2050 is expected to occur in Africa. Fresh thinking is required to enhance agricultural production and provide food security for this fast-growing population.
3 days ago
There are both pros and cons surrounding the concept of bring-your-own-device (BYOD) to the workplace and these are going to multiply, as the global BYOD market is projected to increase at a compound annual growth rate of 25% over the next few years.
3 days ago
Autonomous driving technology is developing at a rapid pace. Business Insider publication's research platform has forecast that there will be around 10 million cars with various self-driving features on the road in the UK by 2020. But the closer we get to our ultimate goal of completely driverless cars, the more critical it becomes for manufacturers to ensure it's safe for us to place these vehicles on the road.
Mike Whitfield 3 days ago