Chatbots as part of an integrated customer service strategy
Chatbots as part of an integrated customer service strategy

You can have all your communication channels lined up and ready to go, your agents trained to help via phone, email, SMS, web chat and via social media, but you could be missing a trick. One that could provide a cost saving to your company and quick resolution of enquiries from your customers: chatbots.

By Wynand Smit 6 hours ago

Lance Solms, head of itransact
Keeping fintech and investment simple

You need to understand that when I was growing up, email didn't even exist. And things like vinyl records, which millennials think of as vintage and cool, were the only way you could play music. Heck, if I'd known that vinyl was going to make a comeback, I would have kept my Springbok Hit Parade collection.

By Nicci Botha 6 hours ago

Howard Blight, Agricolleges international
#AfricaMonth: Quality agricultural education essential to increase productivity in Africa

The untapped potential in Africa is huge. In spite of declining growth rates and recent credit downgrades in many African countries, a growing labor force and vast expanses of arable land, point to significant opportunities. However, many challenges also need to be addressed in order to tap into the possibilities - from low levels of health and education to climate change, limited funding and lack of access to key resources.

By Howard Blight 10 hours ago

Mercedes-Benz SA embraces VR technology
Mercedes-Benz SA embraces VR technology

Mercedes-Benz South Africa's (MBSA) visual effects and animation agency, Sinister Studio, has created a number of virtual reality campaigns - including four test-drive videos - to profile the cars' features in ways not previously possible.

11 hours ago

Samsung, Twitter deliver 360-degree experience of SA landmarks
Samsung, Twitter deliver 360-degree experience of SA landmarks

Samsung and Twitter have partnered with Ad Dynamo to bring South Africans a 360-degree video journey around the country for a fully immersive experience of the most famous landmarks.

12 hours ago

Murimi-Umlimi app boost for farmers
Murimi-Umlimi app boost for farmers

Zimbabwe - A local ICT company, Rubiem Technologies, has designed an application that is set to revolutionalise the agriculture industry, which is the cornerstone of the country's economy. Dubbed Murimi-Umlimi, the app seeks to impart valuable farming advice and information to farmers that are not always available on their farms.

3 days ago

Latest in automation technology goes on show in Johannesburg
Latest in automation technology goes on show in Johannesburg

Advanced automation solutions for every area of process control will go on show at the Africa Automation Fair and Connected Industries conference from 6-8 June 2017 at the Ticketpro Dome in North Riding.

Issued by Reed Exhibitions 3 days ago

Gauteng ploughs billions into infrastructure
Gauteng ploughs billions into infrastructure

The Gauteng Provincial Government will over the next three years invest more than R44bn in infrastructure development, while provincial municipalities spend R94bn over the next five years.

3 days ago

Image Supplied - ©GettyImages
#AfricaMonth: Sustainable food production requires digitisation of entire agri value chain

Urbanisation in the African region is the fastest on Earth, with city dwellers projected to grow from around 10% of the population in 1900 to 50% by 2030. Furthermore, over half of global population growth between now and 2050 is expected to occur in Africa. Fresh thinking is required to enhance agricultural production and provide food security for this fast-growing population.

3 days ago

What you should know about BYOD to work
What you should know about BYOD to work

There are both pros and cons surrounding the concept of bring-your-own-device (BYOD) to the workplace and these are going to multiply, as the global BYOD market is projected to increase at a compound annual growth rate of 25% over the next few years.

3 days ago

Developed from NASA technology, SAM partners in-vehicle artificial intelligence (AI) with human support to help autonomous vehicles make decisions in unpredictable situations and build the knowledge of in-vehicle AI.
Cars are becoming life-saving smart

Autonomous driving technology is developing at a rapid pace. Business Insider publication's research platform has forecast that there will be around 10 million cars with various self-driving features on the road in the UK by 2020. But the closer we get to our ultimate goal of completely driverless cars, the more critical it becomes for manufacturers to ensure it's safe for us to place these vehicles on the road.

By Mike Whitfield 3 days ago

Gustav Piater
Five best practices for data visualisation

Why visualise data? Well, there's just so much of it - plus, not everyone is a data scientist.

By Gustav Piater 24 May 2017

#WomensMonth is not important
#WomensMonth is not important

“Women's Month is not important if it means we only pay attention to women's issues for 31 days of the year." - Moyin Oloruntoba

Issued by Bizcommunity.com 24 May 2017