There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather, but even more telling than the numbers, is the change in terminology from a call centre to a contact centre.
Jed Hewson 1 day ago
Deloitte and Apple have teamed up to create a business tool for the volatile and complex African market, that will better connect employees, supply chains and operations.
1 day ago
Internet service provider Zinia has thrown down the gauntlet to the telecommunications industry and Government to take faster action and make last mile internet connectivity for South African municipalities a reality.
1 day ago
80% of the participant organisations in an extensive Bain survey believed they were delivering a "superior experience" to their customers. But when Bain asked customers of about their perceptions, only 8% of those companies were really delivering it.
Vicki Erskine 1 day ago
SAP Skills for Africa is a skills development and job creation initiative launched by SAP Africa in 2015. The latest chapter in the South African leg commenced this week with student orientation, prefacing the actual training due to start on 29 September.
1 day ago
It's the end of an era. BlackBerry, the once-dominant maker of devices that kept business executives glued to their e-mail, will no longer develop its own phones.
1 day ago
When the trailer for Pokémon Go released last year, it felt like the world had come to a standstill. The news that the coolest, most addictive game from the Generation Y's and Millennials' childhoods would soon be entering the real world was enough to send everybody into a frenzy on social media.
Marthinus Van Rhyn 2 days ago
The population is growing and we're living longer. In addition, today's patients want to play an active role in managing their health. So, how do we keep the healthcare sector sustainable and how will this play out in Africa?
2 days ago
The African leg of the Gartner Symposium/ITxpo has just concluded in Cape Town, providing an eager crowd of top tech leaders with invaluable insights on trends shaping not just IT, but business in general.
Lauren Hartzenberg 2 days ago
THE Independent Communications Authority of SA (Icasa) will know by Friday whether it may go ahead with its plan to auction rare high-speed broadband spectrum. The companies that are to obtain the licences for the spectrum that Icasa plans to auction will be able to provide superfast 4G data download, giving them a huge competitive edge in the mobile market.
Franny Rabkin 2 days ago
It's been proved that face-to-face contact beats electronic communication in terms of networking, negotiation, and teamwork. Commuting to airports and layovers can take time, often causing work to pile up, which business travellers find disruptive and stressful.
2 days ago
Through technology, public transport systems has the potential to become more than just a way for people to get from the proverbial 'A to B'. With innovations like high-speed connectivity, sensors, big data, geolocation and mobile services, transit routes can become the connective tissue that creates stronger communities and flourishing local economic development.
Harry van Huyssteen 2 days ago
Criminal dealers in wildlife are making increasing use of social media and the internet to fuel the illegal trade globally.
Graeme Hosken 2 days ago
