Tech-savvy contact centres essential for higher learning institutions
Tech-savvy contact centres essential for higher learning institutions

There is endless data that supports claims of how technology is shifting how we interact with each other and with the information we gather, but even more telling than the numbers, is the change in terminology from a call centre to a contact centre.

By Jed Hewson 1 day ago

Apple CEO, Tim Cook and Deloitte CEO, Punit Renjen.
Deloitte and Apple bite into African business solutions market

Deloitte and Apple have teamed up to create a business tool for the volatile and complex African market, that will better connect employees, supply chains and operations.

1 day ago

Zinia's call to Government: empower municipalities now!
Zinia's call to Government: empower municipalities now!

Internet service provider Zinia has thrown down the gauntlet to the telecommunications industry and Government to take faster action and make last mile internet connectivity for South African municipalities a reality.

1 day ago

Capturing the 'Voice of the Customer'
Capturing the 'Voice of the Customer'

80% of the participant organisations in an extensive Bain survey believed they were delivering a "superior experience" to their customers. But when Bain asked customers of about their perceptions, only 8% of those companies were really delivering it.

By Vicki Erskine 1 day ago

Joburg leg of SAP Skills for Africa initiative kicks off
Joburg leg of SAP Skills for Africa initiative kicks off

SAP Skills for Africa is a skills development and job creation initiative launched by SAP Africa in 2015. The latest chapter in the South African leg commenced this week with student orientation, prefacing the actual training due to start on 29 September.

1 day ago

BlackBerry to cease making smartphones
BlackBerry to cease making smartphones

It's the end of an era. BlackBerry, the once-dominant maker of devices that kept business executives glued to their e-mail, will no longer develop its own phones.

1 day ago

Pokémon Go - the most profitable, popular and dangerous app in the world
Pokémon Go - the most profitable, popular and dangerous app in the world

When the trailer for Pokémon Go released last year, it felt like the world had come to a standstill. The news that the coolest, most addictive game from the Generation Y's and Millennials' childhoods would soon be entering the real world was enough to send everybody into a frenzy on social media.

By Marthinus Van Rhyn 2 days ago

Diagnosing Africa's poor health with technology
Diagnosing Africa's poor health with technology

The population is growing and we're living longer. In addition, today's patients want to play an active role in managing their health. So, how do we keep the healthcare sector sustainable and how will this play out in Africa?

2 days ago

#GartnerSYM: Disrupt or be disrupted
#GartnerSYM: Disrupt or be disrupted

The African leg of the Gartner Symposium/ITxpo has just concluded in Cape Town, providing an eager crowd of top tech leaders with invaluable insights on trends shaping not just IT, but business in general.

By Lauren Hartzenberg 2 days ago

Icasa sale 'limits competition'
Icasa sale 'limits competition'

THE Independent Communications Authority of SA (Icasa) will know by Friday whether it may go ahead with its plan to auction rare high-speed broadband spectrum. The companies that are to obtain the licences for the spectrum that Icasa plans to auction will be able to provide superfast 4G data download, giving them a huge competitive edge in the mobile market.

By Franny Rabkin 2 days ago

Top business travel apps for your inner entrepreneur
Top business travel apps for your inner entrepreneur

It's been proved that face-to-face contact beats electronic communication in terms of networking, negotiation, and teamwork. Commuting to airports and layovers can take time, often causing work to pile up, which business travellers find disruptive and stressful.

2 days ago

- Metrocable, Medellín, Colombia
#InnovationMonth: Technology's crucial role in developing economic transport hubs

Through technology, public transport systems has the potential to become more than just a way for people to get from the proverbial 'A to B'. With innovations like high-speed connectivity, sensors, big data, geolocation and mobile services, transit routes can become the connective tissue that creates stronger communities and flourishing local economic development.

By Harry van Huyssteen 2 days ago

Wildlife traffickers net their prey online
Wildlife traffickers net their prey online

Criminal dealers in wildlife are making increasing use of social media and the internet to fuel the illegal trade globally.

By Graeme Hosken 2 days ago