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Drought cancellations: Are you charging cancellation fees?

It appears that most hoteliers in Cape Town are not planning to charge cancellation fees for reservations that are cancelled due to the drought in the Mother City. Is this really the right decision?

By Theresa Prins 15 Feb 2018

Marc Wachsberger, MD at The Capital Hotels and Apartments
Doing hotels The Capital way

We chat with Marc Wachsberger, MD at The Capital Hotels and Apartments, about hotels, the industry and what the future holds...

By Cari Coetzee 14 Feb 2018

Peter Hayward (owner) and Celia du Preez (production executive), Hayward’s Grand Safaris.
On a Grand Safari with Peter Hayward

What we have proved with tents in the last 27 years is that you definitely don't need bricks and mortar to have an experience...

By Cari Coetzee 12 Feb 2018

More than an apple a day in Grabouw's tourism future
More than an apple a day in Grabouw's tourism future

Although the fruit industry is the major Grabouw employer, two retirees who have changed focus to the hospitality industry believe that tourism will be the key force for good in the valley.

By Brian Berkman 9 Feb 2018

2018 hospitality IoT trends: Creating a home away from home
2018 hospitality IoT trends: Creating a home away from home

There's a seismic shift happening in the hospitality industry, forcing businesses to take their wireless infrastructure beyond just offering free Wi-Fi, to enabling next-generation guest journeys. Here are the four most important IoT and wireless trends for the coming year...

By Pieter Engelbrecht 8 Feb 2018

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#MeetingsAfrica: All that Africa has to offer

Wowing the world with what Africa has to offer. That is the purpose of Meetings Africa...

By Danette Breitenbach 7 Feb 2018

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#MeetingsAfrica: Sharing the benefits of tourism

The importance of Meetings Africa in terms of its contribution to the macro-economy of the country cannot be underestimated. "It serves to boost tourism revenue while driving employment."

By Danette Breitenbach 6 Feb 2018

#BizTrends2018: Top trends for hotel investors in 2018
#BizTrends2018: Top trends for hotel investors in 2018

Today's hotel developers are under constant pressure to 'future-proof' their respective hotel projects. We see this translate into the function and style of hotels under development, as well as those hotels that have recently commenced operations across the continent...

By Michelé de Witt 25 Jan 2018

Avukile Mabombo
Five holiday experiences to own in 2018

The world has shrunk. What hasn't shrunk, is our hunger to experience unusual, exotic, exciting places, and that's what's overwhelmingly taking over travel for 2018...

By Avukile Mabombo 24 Jan 2018

#BizTrends2018: Visa openness the key to unlocking Africa's economy
#BizTrends2018: Visa openness the key to unlocking Africa's economy

While many parts of the world grapple with conversations around closing borders, there are murmurs of the opposite in Africa, a region renowned for its lack of visa openness and one that could see prosperity and growth if the barriers to travel were consciously broken down...

By Oz Desai 23 Jan 2018

#BizTrends2018: Unpredictable travel data? Challenge accepted
#BizTrends2018: Unpredictable travel data? Challenge accepted

Collecting data remains a challenge and turning it into relevant and useful insights is a greater challenge still. We see this as a unique opportunity for the professional travel management company to deliver true value...

By Euan McNeil 19 Jan 2018

#BizTrends2018: Travellers looking for more bang for their travel buck
#BizTrends2018: Travellers looking for more bang for their travel buck

Value and service continue to remain high up on the agenda for South Africans when it comes to both corporate and leisure travel...

By Andrew Stark 18 Jan 2018

#BizTrends2018: Hospitality trends set to dominate 2018
#BizTrends2018: Hospitality trends set to dominate 2018

It's that time of year when businesses examine what's forecast for the next year. As competitors in a growing tourism and hospitality market, we need to be driving the trends rather than reacting as late adopters...

By Avukile Mabombo 17 Jan 2018

What travel marketers need to know about Facebook's News Feed change
What travel marketers need to know about Facebook's News Feed change

In your dual role as travel marketer and Facebook consumer, the news that Facebook is going to 'clean-up' your News Feed will likely be met with a mix of joy and despair...

By Natalia Rosa 16 Jan 2018

#BizTrends2018: Why the travel industry should be keeping its ear to the social media ground
#BizTrends2018: Why the travel industry should be keeping its ear to the social media ground

YouKnow Digital, in partnership with consumer insights platform Crimson Hexagon, launched an extensive South African Consumer Trends Report. MD at YouKnow Digital unpacks the report focusing on the travel and hospitality findings...

By Kelvin Jonck 12 Jan 2018

Simone Kuhn, Carlson Rezidor Hotel Group's business development manager for Africa and Indian Ocean
#BizTrends2018: Advancing brands by aligning with the mindset of travellers

Carlson Rezidor Hotel Group's business development manager for Africa and Indian Ocean shares four top travel trends the group is aligning with to advance its brands...

By Simone Kuhn 11 Jan 2018

#BizTrends2018: Top hospitality trends 2018
#BizTrends2018: Top hospitality trends 2018

Leon Meyer, general manager at The Westin Cape Town shares his top hospitality trends for 2018...

By Leon Meyer 10 Jan 2018

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Ten steps to create an accurate hotel income budget

There are so many influencing factors to consider when setting a budget. It is a lengthy, but worthwhile exercise. The aim is always to: grow the business, set a realistic budget and get it as accurate as possible.

By Theresa Prins 9 Jan 2018

Gavin Tollman, CEO, Trafalgar
#BizTrends2018: 2018 travel forecast - seven trends to anticipate

In 2018, there will be an increased swathe of people fully engaged in the sharing economy, communicating to the world the wonderfully enriching experiences that they have discovered...

By Gavin Tollman 9 Jan 2018

Enver Duminy, CEO, Cape Town Tourism
#BizTrends2018: Trends shift as travel evolves

Travel is not a static experience - why, how and when visitors want to visit and interact with a destination is constantly evolving...

By Enver Duminy 8 Jan 2018

#BizTrends2018: Creating new hospitality paradigms
#BizTrends2018: Creating new hospitality paradigms

Hotels' offerings must be relevant for a new generation of guests. These do not just include millennials, but also refer to modern travellers who expect more innovation from hotels...

By Gillian Saunders 8 Jan 2018

The handy travel companion amplifying hotel service and guest experience
The handy travel companion amplifying hotel service and guest experience

Wednesday, 5 December, saw the launch of the 'handy' device into the South African market as a means to revolutionise travel and the hotel industry...

By Robin Fredericks 14 Dec 2017

Marketing Minor: Making every guest feel like part of the family
Marketing Minor: Making every guest feel like part of the family

Minor Hotels has been going from strength to strength in establishing its hotels and brands across Africa. We chat with the regional marketing manager for Minor Hotels in Africa, Ivana Naidoo, about the brands, the industry and what it takes to market Minor Hotels...

By Cari Coetzee 8 Dec 2017

Tink Labs' handy revolutionises hospitality industry, experiences for travellers in Africa
Tink Labs' handy revolutionises hospitality industry, experiences for travellers in Africa

Created by founder and CEO of Tink Labs, Terence Kwok, handy is more than just platform to interact with hotels, it enables guests to have a hassle-free travel experience...

By Robin Fredericks 8 Dec 2017

Can independent hotels afford not to be revenue savvy?
Can independent hotels afford not to be revenue savvy?

Revenue management, although a well-established discipline in the industry for more than a decade, is a misunderstood, if not entirely absent concept in many hotels...

By Theresa Prins 7 Dec 2017

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Tourism grows in prominence as African governments position the sector in their agenda

With improved investment and aggressive positioning in both the public and the private sector's growth agenda, the sky - for destination Africa - is the limit...

By Josephine Wawira 5 Dec 2017

Eat, shop, play in Knysna
Eat, shop, play in Knysna

Somewhere about a one hour 40-minute flight from Johannesburg and a five-hour drive from Cape Town is a place said to be one of the most beautiful parts of the world.

By Jessica Tennant 29 Nov 2017

Chris Lehane, head of global policy and public affairs for Airbnb © .
Airbnb in Africa for the long haul

Airbnb's Chris Lehane elaborates on how Airbnb plans to expand into Africa, comments on some of the travel and tourism trends coming up and explains how a global brand such as Airbnb remains relevant, resilient and innovative...

By Juanita Pienaar 1 Nov 2017

Airbnb's Chris Lehane and CiTi's Joshin Raghurb
Airbnb's authentic experiences boost local communities through technology

Airbnb's Chris Lehane and CiTi's Joshin Raghurbar took part in a conversation on how, through technology, tourism can generate new economic opportunities and authentic experiences...

By Robin Fredericks 26 Oct 2017

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US revokes economic sanctions against Sudan: What it means for hospitality businesses

News of the revocation of economic sanctions against Sudan by the United States government is music to the ears of businesses and investors interested in Africa's third largest country...

By Josephine Wawira 18 Oct 2017

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