South Africa's three biggest mobile network operators have failed Quality of Service (QoS) tests in parts of KwaZulu-Natal and Western Cape, communications regulator Independent Communications Authority of South Africa (Icasa) revealed in its latest QoS report.
South Africa's MTN, Cell C and Vodacom have all failed quality of service tests carried out by Icasa in small towns around the country. Image: GizModo
Although Vodacom fared far better than MTN and Cell C, Icasa found that it failed retainability tests in four KwaZulu-Natal and three Western Cape small towns.
MTN and Cell C failed both retainability and accessibility tests in six KwaZulu-Natal and six Western Cape small towns and business districts respectively.
Icasa defines retainability as "the ability for a call to stay connected, complete through to a normal call tear-down process, without abnormally disconnecting on a cell site of interest.
"Accessibility is defined as the percentage of time a user is rejected due to the unavailability of system resources when attempting to place a call," said Icasa spokesman Paseka Maleka
Maleka said South African communities must complain about their experiences of poor service in the broadcasting, postal and telecommunication service sectors.
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