Favourite retailers revealed, Shoprite takes Grand Prix

All the winners of The Times Sowetan Retail Awards

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"The last three years have seen a strong growth for wholesalers, with scores suggesting that these places have transformed the perceptions people have of them," notes Neil Higgs, head of innovation at TNS. "People are more aware of value, and are now more likely to change their retailer than before if that retailer does not perform - it is a tougher environment out there."

TNS surveyed 3000 people in metropolitan and 500 in non-metropolitan regions across South Africa to paint a representative view of opinions and choices. The survey evaluated overall brand familiarity, user experience, non-user perception and actual presence in the South African market. The combined results of these aspects delivered the winning retailers.

Trevor Ormerod, GM advertising sales & strategic communications, Times Media Group says of the commissioned survey, "Companies work hard to provide the best experience to their customers and this type of research allows our group to deliver significant and unique value-add to the retail industry, guiding businesses in becoming more effective."

New entries

Shoprite once again received the Grand Prix award as South Africa's top retailer, followed closely by Pick 'n Pay and Clicks in second and third spots respectively. New entries into the prestigious list of top ten retailers include Totalsports (5), Makro (8) and Game (10). Both Makro and Game have grown in popularity because of the product variety they offer, combined with the cost-saving benefits offered to consumers during what has been a tough economic period.

Results

Not awarded on the night...