Have you ever had to endure bad service? ... The assistant has been more intent on chatting about his/her last night's date... or it seems as though the manager feels about as much concern for your complaint about a bad product as the fly he's just swatted?
If so, join a club boasting a membership of
thousands.
On the CRM front, Sean Williams says that true leaders in business
love their customers. The problem of course is that in too many cases in this country (and elsewhere, naturally), it seems they don't - and consumers end up with bad service.
On a happier note, Rob Rose is the
winner of the 2009 Taco Kuiper Award for Investigative Journalism for
South Africa's Madoff, a series of articles on fraudster Barry Tannenbaum.
Well done Rob.
Simone Puterman & Rod Baker
PS In this week's
Ornico Ad Showcase, we feature TV ads for
Citroen C3,
KFC Streetwise Two,
Garmin,
SABC 2 and
FNB, and radio ads for
1Time Airlines,
MTN,
Peugeot,
South African Post Office and
ABSA.
Please send all marketing and media news to marketingnews@bizcommunity.com and opinion pieces to contributors@bizcommunity.co. Responses to this column welcomed in our online editor's column archive.
