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We configure Telkom customer's IP devices(Cisco: Routers, switches, Cisco ASA firewallsWAAS devicesetc.) and download Cisco IOS and licenses and install them on Cisco devices according to the customer specifications and network design until it get deployed on the customer network. Cisco Shared support, fault finding, xmodem and repair the IP devices,Production of IP products, to internal/external IP customers. Meet project plan, targets and SLA in order to achieve customer satisfaction andmanage Contractual support programs for IP equipment. Liaising with Cisco regarding new Cisco release products e.g. Routers, switches, Licenses, IOS, wireless access points. Provide weekly feedback to Project and service managers for the project rollout plan of customer equipment, Attend teleconferences for new customer devices installations. Trade-In old and non-repairable Cisco devices to Cisco