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Fokion Natsis

Country manager at Interactive Intelligence
Location:South Africa
[2012 trends] Need for change of game plan in the contact centre

Change is afoot in the South African contact centre industry, as savvy companies realise that their customers are communicating with them in new and different ways. To stay ahead of the pack they will need to change their game plans - especially in tougher economic times.

By Fokion Natsis 18 Jan 2012 10:23