[Estelle Nagel] Twenty years ago, before any of us felt the full impact of social media, many organisations made the critical error of not listening to the people who helped their businesses become successful - their customers.
[Estelle Nagel] Call centres need to be compliant by year-end, ahead of the scheduled Protection of Personal Information (POPI) Bill or face legal repercussions.
[Estelle Nagel] Whenever I conduct crisis communication training with clients, I always open with the story of Tony Hayward. Hayward, as you will recall, was the CEO of BP at the time of the oil spill in the Mexican Gulf. He made several unfortunate faux pas from the get-go - The New York Times reported that when the news broke, he asked fellow BP executives, "What the hell did we do to deserve this?" (video)
[Estelle Nagel] Earlier this week we saw the banning of yet another controversial advertisement poking fun at the president. I can't say that I think it's a bad thing.
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