The contact centre industry, by all media accounts, has its eyes fixed on AI, chatbots and a variety of other fascinating opportunities to engage with customers.
By Wynand Smit 13 Feb 2018
ABIDJAN, Ivory Coast - With its chosen theme, African Champions: Powering Competitiveness, the Africa CEO Forum 2018 aims to enable its participants to formulate action plans for the transformation of the continent's large companies.
12 Feb 2018
Shakespeare wrote, "All the world's a stage" and his words ring more true today than ever. If you have something to say or something to sell, whether you are speaking to one person or many people, essentially, you're on a stage. (Hyatt. M, 2012)
By Mike Saunders 12 Feb 2018